OVERALL SUMMARY:

Accomplished Professional offering superior service within the disciplines of Program and Project Management. Proven ability to successfully analyze an organization's business requirements to provide innovative solutions for increasing efficiencies and meeting assigned goals using Six Sigma, ITIL, PMI principles, and technical skills.

EXPERIENCE:

Confidential, Tampa, FL

INFRASTRUCTURE MANAGER

Responsibilities:

• Lead a network team of 25 plus engineers, team leads, and external contractors to deliver numerous network centric projects.
• Projects varied from MPLS ordering/implementation, data center consolidation, and other IT related work.
• Performed project work forecasts and scoping activities for writing Statements of Work (SOW).
• Worked closely with team to ensure quality and process improvements in the project delivery process.
• Provided weekly updates to client and internal leadership on status of the projects.
• Closely worked with Finance group on budgetary and invoicing.
• Provided process expertise to the client, technology partners, and assigned Confidential team throughout the project life cycle to successfully merge two spun - off company division’s into a new standalone data centers and network entity.
• Balanced my time between PMO functions and migration planning activities.
• Facilitated migration workshops and approaches to include building, count down plan, master schedule, and program plan.
• Setup communication plan and incident management process.
• Worked with the different work streams (Core Data Center, Security, Storage, VM Servers, Backup, Software Application and Monitoring) to align strategy for migration at the client’s sites across the Confidential .
• Lead an onshore Confidential base, offshore India base team, and technology partners throughout the transformation process that included multiple work streams of scheduling, number porting, site survey, remediation, transformation, and technical support.
• The transformation project included over 1100 sites across the Confidential that was transformed using the standard project development life cycle.
• Assisted in architecting and designing the Data Center environment with Engineering team.
• Performed other manager duties of staffing, coaching, leadership, mentoring, annual performance review, time and expense accountability of direct reports.

Confidential, Bellevue, WA

SENIOR TECHNICAL LEAD

Responsibilities:

• Lead a team of Engineers tasked with responsibility providing technical support, solution architectural guidance, and Confidential infrastructure technology.
• Performed Solution Architect duties to provide sizing estimates for Confidential technologies and other Core infrastructure.
• Managed a project team rolling up to a PMO on a key Confidential Contact Center expansion project in the Confidential region.
• Provided support for other elements of the Confidential technology such as reporting analytics, SIP, MPLS, CUBE, NICE, eWFM, and custom Confidential desktops.
• Estimated the work efforts of delivery teams and budget for project financial approvals.
• Created business cases for process improvement and return on investment (ROI).
• Performed normal manager functions such as hiring, coaching, performance reviews, & compensation evaluations.
• Managed vendor new and existing relationships.
• Reviewed BOMs, SLAs, SOWs, MSAs, demos, etc.
• Acted as a technical support backup as required for Engineers.
• Worked with Confidential TAC and MPLS service providers as needed.

Confidential, San Jose, CA

SYSTEMS ENGINEER

Responsibilities:

• Provided design and vision for Confidential technology and 3rd Party integration applications to organizations regarding their current and future technology needs.
• Built or maintained key customer relationships to assist in meeting projected revenue goals across.
• Created technical design solutions for customer’s business requirements and provided thought leadership on technical sales strategy with innovative solution proposals.
• Presented enterprise level solution designs, new technology solutions, and RFP’s.
• Lead and collaborated with multiple cross-functional teams to participate on special tasks for reviewing new product designs, service contracts, licensing compliance, best practices, and technical support procedures.
• Maintained an up to date knowledge of new product/solution offerings for Confidential as well competitors product solutions such as Microsoft or Confidential .
• Provided mentoring support to customers, teammates, & Confidential technology partners.
• Received recognition awards for significant contribution on technology deployments and sales deals. Maintained personal end-to-end Confidential technology lab.

APPLICATIONS CONSULTANT

Confidential

Responsibilities:

• Worked with numerous medium to large enterprise customers throughout the world on various technical consulting, audits, proof of concepts, team lead/project management, and technical support in CAP (Critical Account Program) cases.
• Designed solutions for customers to use new Confidential technology or enhance its effectiveness in an existing customer’s environment.
• Used Confidential delivery methodology to deploy Confidential Contact Center technologies that required knowledge of Confidential desktop messaging, reporting and analytics, Windows & Linux OS, databases such SQL Server & Informix, Web Servers such IIS & Tomcat, and IVR development using proprietary languages and Java.
• Assisted in writing and reviewing SOW’s & PSOW’s to include working with legal for contract validation.
• Provided consulting on business metrics & Confidential Technology for functional improvement.
• Received numerous recognition awards for outstanding work with customers.

Confidential, Philadelphia, PA

PROJECT MANAGER

Responsibilities:

• Managed the daily operational aspects of a project and scope.
• Reviewed the deliverables prepared by team before passing to customer.
• Effectively applied project methodology and enforce quality standards.
• Minimized the project’s exposure to risk and tracked hours and expenses on a weekly basis.
• Analyze project profitability, revenue, margins, and utilizations.

TELECOMMUNICATIONS MANAGER

Confidential

Responsibilities:

• Lead voice team at multiple locations and lead the team for administration and support of voice technologies such as PBX, ACD, IVR, dialer, voice recording, and numerous projects such as: network upgrades, Synchronous Optical Network (SONET) implementation, and new location site expansion.
• Handled the technology vendor relationships and performed normal management functions such as: new hiring, team goals, training and mentoring, resource promotion, resource disciplinary action, and termination procedures.
• Negotiated numerous vendor agreements that saved the company significant capital expenditure cost while maintaining assigned budgets.