SUMMARY:

• Ten years of administrative/executive support experience, serving as a primary assistant to a chief security officer, board of directors, executive directors, deans, and program directors
• Heavy, global calendar/travel management experience (e.g., Concur); complex budgeting (e.g., SAP; pivot table mastery), strategic planning and forecasting (e.g., scaling, branding, ROI)
• State - level grant management experience in the non-profit sector
• Specialist in regards to pulling data from multiple platforms to create executive reports and templates
• Considerable contract management experience, including editing and delivering eight-figure contracts (e.g., NDAs, RCAs, MOUs); demonstrated ability to secure and organize highly confidential information
• Designed and maintained complex business processes and assessment strategies (e.g., extensive success creating surveys to redesign process flow, organizational strategies and to set agendas)
• Independent research specialist (e.g., Master of Arts); polished, persuasive public speaking skills (e.g., knowledge of language patterns), delivered group presentations to hundreds of participants
• Managed websites; prepared employee contracts; oversaw on boarding processes in multiple contexts; created job descriptions - hired, trained, and managed employees in multiple contexts
• Event management specialist; organized a national meeting involving leaders from the FBI, DoE, DHS, and key CEOs responsible for securing the nation’s bulk power system (e.g., “the grid); managed other national, local, and on-site conferences, meetings, webinars, brown bags, etc.
• Served as a special project manager, responsible for directing a national charter school conference that included recruiting representatives (speakers/panelists) from the Administration in Washington, D.C., a U.S. Senator, legislators, CMO directors, and other nationals representing a broad scale
• Served as a liaison between an international non-profit founder and Confidential University (JHU) faculty; delivered JHU’s first global, online course for teachers across the world
• Organized multiple capstone portfolio conferences (e.g., electronic master’s thesis) which involved delivering over ations within a two-day period; managed timelines from conception to completion; created the conference brochure; graded presentations, developed and interpreted conference survey feedback as part of the effort to improve process/flow for participants
• Demonstrated tact, diplomacy, and the ability to communicate with and maintain relations with high profile governmental leaders and executives, including Senators, leaders within the Administration in D.C., founders, CEOs, nationally acclaimed scholars, activists and association leaders
• Having a research concentration in school/organizational culture allows me to excel when working with people from diverse cultural and/or academic backgrounds toward a resolution of conflicting standpoints and/or agendas

TECHNICAL SKILLS:

Software & Technology: MS Office (365; Excel, Word, PowerPoint, Access, Project); Goggle Docs; SAP; SharePoint; Concur, Orbitz for Business Travelers; WebEx, Skype for Business, ReadyTalk, Lync, Adobe Connect; Documentum; Nitro Pro 10; Eventbrite; ISIS, PeopleSoft; QuickBooks Pro; Site Executive (web management); Survey Monkey; Doddle; Accuplacer; Plato

DETAILED PROFESSIONAL OVERVIEW:

PROJECT/PROPERTY MANAGER

Confidential, Baltimore, MD

Responsibilities:

• Exercised excellent judgement while successfully vetting and on boarding new tenants for multiple properties; facilitated contract execution resulting in almost a $100,000 increase in gross revenues
• Served as the liaison between Baltimore City, tenants, contractors, and neighbors, acting on behalf of the property owner to resolve issues related to various construction and maintenance issues
• Project management activities have included: the construction of a new laundry room; performing the research necessary to on board a new towing vendor; the creation of a new green patio space; and overseeing the development of a new sump pump drainage system

ADministrative Assistant To the Chief Security Officer

Confidential, Washington, DC

Responsibilities:

• Managed the CSO’s complex calendar/travel in cohesion with his direct reports and other senior staff
• Maintained the department’s compliance portal (e.g., MS Excel, Pivot Tables); ensured that industry alerts were acknowledged; tracked and reported results to management; secured highly confidential information
• Ensured that legal documents (e.g., RCAs, NDAs, MOUs) were prepared for the CSO’s signature
• Prepared agendas/minutes; utilized WebEx technologies for remote participants; maintained the department’s public events/news calendar along with additional web content (e.g., SharePoint)
• Assisted in managing a successful, national three-day out-of-state meeting involving leaders from the FBI, DoE, DHS, and key CEOs responsible for securing the nation’s bulk power system (e.g., the grid)
• Created meeting materials (e.g., name badges/tents) and ensured their delivery to the site; coordinated logistical functions (e.g., registration lists; AV testing; seating arrangements; catering; hotel registrations)
• Family illness and death mother requiring temporary relocation/traveling

ADMINISTRATIVE cOORDINATOR/Project Manager

Confidential, Baltimore, MD

Responsibilities:

• Aligned the executive director’s (EDs) complex calendar/travel in cohesion with the dean’s calendar, as well as other senior staff executives and global/national partners; arranged and participated in conference calls on a global scale, and at times, participated in calls on behalf of the ED in his absence; prepared agendas and minutes; managed relationships with key vendors
• Managed the budget; oversaw and tracked spending, earned income and reimbursements (e.g., SAP)
• Undertook various independent research projects in pursuit of private sector partnership opportunities
• Directed all logistical and academic aspects associated with producing a successful, national two-day charter school conference; managed national stakeholders’ travel logistics and reimbursements; secured an appropriate venue, oversaw catering and AV specifications; served as the primary point of contact for all communications; monitored timelines and deadlines for conference deliverables and managed the budget for the conference
• Directly recruited and collaborated with nationally (e.g., stakeholders representing the Administration in D.C., Senators, CMO Directors, etc.) and locally renowned charter school experts
• Created a survey for local charter school stakeholders (e.g., board members, EDs, etc.), analyzed the results (e.g., qualitative and quantitative) and used the data to shape the agenda for the conference
• Assisted national stakeholders in writing memos; produced deliverables resulting in a cognate specializing in charter school leadership within JHU’s innovative, online Ed.D program along with individualized courses in executive leadership
• Edited and prepared NDAs and MOUs for the dean’s signature; coordinated with the Provost’s Office to facilitate the delivery of signed documents to partners
• Worked collaboratively with JHU faculty and a visiting fellow to launch JHU’s first non-credit, online, global CEU/PD course
• Served on various committees, including the Ad-Hoc Business Committee to review new partnership proposals (e.g., market analysis, ROI, scalability, sustainability) before presenting proposals to dean

Confidential

Executive Support & Program Coordination

Responsibilities:

• Acted as the primary assistant to the program administrator while simultaneously acting as the primary assistant to eight assistant/associate professors
• Acted as the primary contact for as many as 250 graduate students, managed administrative functions regarding on boarding criteria (e.g., heavy excel) such as program requirements, course schedules, and fulfilling graduation requirements; coordinated course changes/cancellations and scheduling with senior staff
• Acted as an interdepartmental liaison, demonstrating tact and diplomacy while resolving a multitude of student concerns (e.g., removing registration holds related to financial aid/admissions/and academic probation), thereby enabling faculty to operate more efficiently in pursuit of their academic agendas; advocated for students in resolving disputes
• Demonstrated the ability to use MS Excel effectively (e.g. pivot tables) by monitoring the registration progress for up to eight cohorts of students - all having different course sequences; undertook the initiative to reorganize the department’s filing process, making accessing praxis scores more efficient for Title II reporting

Project/Event Management

Confidential

Responsibilities:

• Coordinated the annual MAT Capstone Presentation Conference, a two-day event where as many as 250 graduate students presented their electronic portfolios (e.g., electronic master’s thesis); directed logistical functions associated with scheduling rooms for presentations; producing the conference catalogue; and keeping students and Advisers informed regarding deadlines; managed data outcomes related to the students’ reflections about the portfolio process resulting in a deliverable that helped improve student service and identify “self-reflection” as a significant variable influencing teachers’ success: “Abel, Y., & Johnson, F., & Gonsalves, T. (2012). “Examining the Digital Portfolio Conference as for Novice Teachers. Teacher and Practice, 25
• Collaborated with students and faculty, ensuring that all students who applied for graduation fulfilled institutional and state mandated requirements; created an array of executive reports including the school’s Title II report (e.g., pivot tables) reflecting compliance with state mandates

EXECUTIVE assistant

Confidential, Baltimore, MD

Responsibilities:

• Acted as the primary assistant to the interim dean at the Confidential at Confidential ; managed the dean’s complex calendar
• Managed the logistics involved with coordinating a successful search for a new dean, as the interim dean was promoted to a chancellor’s role
• Intercepted misdirected calls (e.g., registration/financial aid, etc.), rerouting them to respective personnel

Clerk

Confidential, North Dartmouth, MA

Responsibilities:

• Acted as the primary assistant to the chair Department of Management and Information Science while simultaneously acting as the primary assistant to the undergraduate program coordinator; created executive reports for the chair (e.g., MS Excel)
• Managed the faculty evaluation process; prepared faculty contracts and managed the on boarding process; maintained faculty personnel files; created class schedules; used COIN/PeopleSoft to remove advising holds; prepared minutes; assisted faculty with projects such as editing research for publications
• Directed logistics required to deliver the annual Beta Gamma Sigma event and the MBA Banquet
• Coordinated advising procedures and supervised work study students within the advising center; created a new student records filing system