SUMMARY:

Innovative IT Professional with 10+ years of experience executing business requirements, managing small and large projects, driving strategic business initiatives, streamlining and re - engineering processes, supporting enterprise wide applications, ensuring quality assurance, implementing governance frameworks, and enforcing compliance with policies, procedures and standards

SKILLS

Methodologies: SDLC, Agile, Six Sigma Green Belt, ITIL v3, Project Management, UML

Languages: SQL, MS Excel VBA, MS Access VBA, UNIX Scripting, PERL, Python (Beginner), TPL

Applications: MS Project, Visio, SharePoint, ARIS, JIRA, Quality Center, Business Objects ReportsCollibra, Rational Team Concert, Teradata, Oracle

Languages: English, German

EXPERIENCE:

Confidential, New York, NY

Manager

Responsibilities:

• Managed a team of business and technical analysts to complete data profiling and end-to-end reconciliation exercises; the profiling conducted resulted in the identification of numerous data quality issues across 300+ critical data elements and the discovery of unmonitored transactions, missing data, and incorrect data transformations
• Partnered with senior leadership to develop, document and execute a data quality framework detailing a robust approach for identifying Critical Data Elements (CDEs), documenting business and IT metadata, completing data quality assessments and remediating identified issues; leading to successful reviews by Internal Audit (including the Internal Model Review and Business Risk and Controls teams)
• Led the team’s effort to analyze and interpret data quality assessment results to determine risks and impact to transaction monitoring systems; providing insights required to determine the efficiency and effectiveness of anti-money laundering programs
• Created automated processes to ensure a robust, consistent, and standardized approach for completing data profiling and end-to-end reconciliation analysis; reducing data assessment completion time by 70%
• Collaborated with key stakeholders to obtain business and IT requirements including business logic, data filtration and transformations for data flows between source and target systems
• Led process and tool adoption efforts to migrate U.S. Compliance team from SharePoint to global tools; Collibra for metadata management and IBM Rational Team Concert for Data Quality Issue management. Currently performing proof-of-concept of IBM InfoAnalyzer and Ab Initio tools to be leveraged for the automation of data profiling process
• Managed process to screen and interview over 60 candidates within an 8 month period; successfully hired and on-boarded 3 full-time employees and 5 consultants to the team

Confidential, New York, NY

Consultant

Responsibilities:

• Responsible for integrating U.S Compliance Team into Global Data Governance framework
• Collaborated with Confidential Data Management Office (DMO) to develop (5) global program objectives and drive adoption into the U.S Compliance organization; initiatives included building a framework for BCBS-239 compliance, Client Due Diligence ( Confidential ) Reference data program, Global Metrics, Data Quality issue management, and metadata management
• Partnered with the DMO Global Standards team to develop the Terms of Reference for each project stream, outlining the vision, objectives, scope, taxonomy, deliverables, stakeholders, roles and responsibilities, resources, work breakdown structure and timelines
• Created a bi-weekly global forum for Compliance leads to review and approve reference data for the Confidential Reference data program; 50 countries represented in Global forum
• Conducted review of the Collibra metadata management and RTC Issue Management tools; provided reference data and detailed specifications for feature enhancements
• Developed SharePoint site to manage Compliance Metadata and Business Glossary definitions for Critical data elements

Confidential, New York, NY

Senior Business Analyst

Responsibilities:

• Led software development efforts for a project to build a new global asset inventory system for Confidential technology infrastructure services
• Managed the stakeholder requirements gathering process; translated the stakeholder requirements into business requirement and functional specification documents
• Collaborated with architecture team and product managers to define new system data model; identifying common data structures across the various asset classes.
• Supervised external engineering resources to build client user interfaces (GUIs), APIs for downstream systems feeds and standard extracts for reporting
• Coordinated unit testing, integration testing, and user acceptance testing of new global inventory system
• Managed the prioritization and tracking of release management activities as well as communication to stakeholders and end-users
• Developed project SharePoint site and user documentation; Conducted training for users across the globe for multiple asset classes
• Worked with data governance leads and stakeholders to define standards and processes aimed at improving data accuracy across large sets of infrastructure asset data
• Developed data quality framework and syndicated concepts across the organization; pilot of tactical reporting solution and data clean-up efforts increased accuracy of 80,000+ assets from 86% to 99%
• Built KPIs reports and metrics dashboard for 5 infrastructure asset classes; displaying data accuracy, completeness and maturity of data collection process
• Decommissioned three legacy systems following the successful implementation of the new asset inventory system

Confidential

Engineer

Responsibilities:

• Lead effort to deploy a 3rd Party discovery solution across 30,000+ servers globally
• Configured the discovery solution to meet the needs of various downstream systems
• Worked closely with the vendor to define feature enhancements, bug fixes and new discovery patterns
• Developed new APIs, discovery patterns, queries and custom reports for downstream consumers

Application Support

Confidential

Responsibilities:

• Supervised support team in Singapore responsible for maintenance and 24x7 availability of discovery systems
• Managed support team to ensure SLAs and KPIs are met
• Conducted release management and Quality Assurance for ADDM 8.x system upgrades
• Performed periodic roll-out, gap analysis and inventory data reconciliation

Business Analyst

Confidential

Responsibilities:

• Liaised with clients and stake holders to gather new requirements
• Developed operational manual, training documentation, OLA/SLA, support workflows, and operational hand-over documents
• Conducted training for applications support team in Singapore

Confidential

Business Analyst

Responsibilities:

• Worked on business case, requirements gathering, functional and systems specification documents
• Created business process models, use case diagrams, screen mock-ups and working prototype of reports using MS Access
• Worked with project manager to define project timelines, identify project risks and action items
• Worked with developers to validate user interface functionality and custom reports
• Managed Quality Assurance process; created test cases and test plans in Mercury Quality Center; coordinated with users to conduct User-Acceptance Testing
• Developed training documentation for users, application support team and Help Desk

Confidential

Project Manager

Responsibilities:

• Lead project to decommission UAM application; transitioned over 38 system dependencies and custom reports to the new strategic solution; achieved cost savings of over 550K and reclaimed 20 physical servers
• Worked with Server Administrators to develop multi-platform scripts to remove agents from environment; coordinated roll-out of solution globally and successfully removed agents from 20,000+ production servers
• Developed reports for tracking and metrics using VBA and MS ACCESS
• Worked with global server engineering to remove and test impact of removing agent component from future planned CS Windows, Solaris and Linux server builds
• Implemented post-provisioning process to remove agent from newly provisioned servers

Application Support

Confidential

Responsibilities:

• Provided day-to-day infrastructure and application support
• Worked with the vendor to fix bugs and enhance quality of discovered data
• Coordinated the scripting, packaging and roll-out of CHTI packages containing bug fixes and agent upgrades
• Maintained data export interfaces to down-stream systems

Business Analyst

Confidential

Responsibilities:

• Interfaced with clients to understand new reporting requirements
• Lead project review meetings, managed status reports, action items, issues list
• Delivered business intelligence reports to track software license utilization for vendor contract re-negotiation leading to over 1.2M in savings
• Trained users and administrators; assigned tasks to support team in Pune, India

Confidential

Business Analyst

Responsibilities:

• Worked with SMEs to model ITIL aligned business processes
• Developed use case scenarios, and activity diagrams for Configurations and Change Management processes
• Created specifications and User-Acceptance-Testing for CMDB design project
• Managed meeting minutes, status reports, action items, and issues list