SUMMARY:

• PMP, Bachelor's Degree, ITIL v.3, ScrumMaster excellent oral and written skills with the ability to manage matrixed teams including security, service desk, requirements, architects, designers, developers, testers and vendors, on site, remote and off shore.
• Experienced with project management tools such as Microsoft Project and JIRA; versioning tools such as share point and Confluence.
• Demonstrated experience in: all phases of SDLC/PMLC (agile, waterfall) developing project plans, requirements documents, project budgets, staffing plans quality assurance practices, CRM, data analytics, SaaS risk management, development/delivery, developing and responding to RFPs

PROFESSIONAL EXPERIENCE:

Program Manager

Confidential

Responsibilities:

• Manage teams in a variety of IT - related disciplines: Service Desk, Software Development, Infrastructure (Network) and Enterprise, Security, and Knowledge Management.
• Implement ITIL initiative toward improving the effectiveness of support for several task orders contracted by NEI and USCIS.
• Prepare departmental budgets, work estimates, staffing plans.
• Evaluate and procure new infrastructure equipment as needed.
• Develop and manage project and release related artifacts including key project documentation, WBS, requirements documentation, status reports, Q/A plans, scope changes.
• Hire, review, and develop managers.
• Work with the stakeholders to establish the strategic direction of the information systems and execute the strategy.
• Implement, deploy and operate information systems and technology solutions for business needs.
• Plan, direct, and coordinate activities of multiple disciplinary teams within the highly matrixed and cross-functional structure.

Release/Project/Product Manager

Confidential

Responsibilities:

• Manage risks and resolve issues that affect release scope, schedule, quality and budget as it relates to both waterfall and agile project management life cycles.
• Monitor and control progress of releases and projects to ensure on time delivery, within budget, and that they meet or exceed expectations of stakeholders.
• Develop and manage project and release related artifacts including key project plans, WBS, requirements documentation, status reports, Q/A plans, and scope changes to customer stakeholders and cross functional teams.
• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews with multiple stakeholders, including executive level staff.
• Track and manage post implementation defects.
• Established and managed release and project reporting for mid-level and executive management, as well as customer/stakeholders.
• Maintained WBS and other PMLC documentation to ensure budget alignment and overall CMMI compliance.
• Continuous improvement of the release process as it relates to PMLC, SDLC, and overall industry best practices.

Program Manager

Confidential

Responsibilities:

• Develop and submit performance work statements for SDLC projects as part of overall acquisition efforts.
• Leveraging Agile principles, supported scheduled and ad hoc software releases across multiple Web Self-Service portals, including performing dependency analysis on extant systems.
• Software Development Lifecycle: Manage development and delivery of Web Self-Service applications and features, coordinate with developers and stakeholders to analyze requirements, support the development and execution of strategic roadmap of features year over year, maintain master schedule for deliverables, and monitor and report on cost/technical/schedule parameters to meet fiscal and deliverable requirements.
• Facilitate executive level meetings to address the health status of the VA Web Self Service portfolio of IT applications and projects. Liaise customer needs within the organization to ensure needs and concerns were being addressed. engage client, engineers and vendors to develop and install call center and unified desktop applications, network augmentation to maximize performance and capacity planning. planned/developed marketing strategy and road map for decision support tool as part of a larger overall portfolio of decision support and mobile products developed for the exclusive use of HHS.

Program Manager

Confidential

Responsibilities:

• Participate in the planning and processes for integrating DROM IT modernization solutions with Program Management Office, and Federal Enterprise Architecture (FEA).
• Meet with ERO Customer Stakeholders and end users to determine, gather and document requirements, manage stakeholders throughout the systems development life cycle, expectations, resolve issues.
• Develop project documentation, track project execution, manage changes, develop and execute implementation plans, evaluate progress using EVM.
• Participate in development and deployment of risk management program to track the project and portfolio level actions, risks, and issues.
• Coordinate stakeholders to address System Lifecycle Management (SLM) stages, reviews and required artifacts, Technical Architecture to address the related technical architecture design decisions and in corporate feedback regarding proposed solutions, and System Engineering/Application Hosting to address the status of preparing infrastructure to deploy IT services.

Program Manager

Confidential

Responsibilities:

• Manage complete lifecycle of enterprise wide, minor, off cycle, and emergency releases from requirements phase through install and maintenance using Agile methodology.
• Enterprise deployment of custom and COTS S/W: leveraged Agile to enhance effectiveness of the SDLC which decreased time to production and overall rework. facilitated the installation of a Teradata warehouse and deployment of mobile devices, managed data migration, S/W upgrades and deployments.
• Manage cross functional and off-shore vendor development teams to deliver enterprise software upgrades for operational improvement.
• Created and implemented corporate policies and procedures ensuring compliance with federal regulations.
• Support scheduled and ad hoc software releases across multiple Business Intelligence reporting platforms.

Project/Product Manager

Confidential

Responsibilities:

• Managed SDLC of web-based and stand-alone software tools, worked with stakeholders to develop requirements, maintain master schedule for deliverables, and cost/technical/schedule parameters to meet fiscal and deliverable requirements.
• Content developer, executor and trainer/facilitator for Confidential employees on risk management, resource optimization and mission success.
• Successfully prospected, proposed and contracted ($3M) work while redeveloping the overall business development program in-house.
• Responsible for the product positioning, planning and execution, including: gathering and prioritizing customer requirements, defining the product vision.
• Developed Statements of Work and product delivery plans.