EXPERIENCE SUMMARY:

• Over 17+ Years of IT Experience with 4 years as a Delivery and Program Manager in Insurance, Retail and Financial domains
• Extensive Consulting Experience in creative solutions on IT Strategies and Business Process Reengineering (BPR)
• Extensive experience in Insurance and IT domains that enable me to perform cross domain integration and process transformations
• Management experience includes business needs assessment, software development and IT deployment in core technologies such as C#, C++, Microsoft platforms, Sharepoint etc
• Goal - oriented, organized, motivated, active team player, detail-directed problem solver with excellent communication skills and leadership capabilities
• Excellent skills in managing team and working with clients. Demonstrated ability to gain customers trust and provide exceptional follow-up, leading to increased business
• Hands on experience in service delivery, planning, scheduling and execution of projects. Optimizing existing processes, setting up of new processes, implementation, and documentation
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong at Object oriented analysis and design of high performance distributed systems.
• Good understanding and experience in SDLC methodologies and UML modeling. Rich experience with Waterfall and Agile Scrum methodology.
• Successfully accomplished Critical large scale projects for Fortune 500 firms in USA such as AmFam, Confidential, Confidential etc as a Project Manager
• Expert at team building, stakeholder management and leading with a clear direction and purpose
• Good command over the complete software and process testing life cycle
• Functional and Design consultant for the BPR, organizational process design and modeling in roles of Project / Program Manager and Strategy consultant
• A passion for working with people and the ability to quickly build rapport and the ability to identify opportunities to delight and satisfy end clients
• Effective communication and negotiation skills at all levels, technical and functional
• Commercial and business acumen when interacting with all stakeholders
• Proven experience managing multiple cross-functional projects at an enterprise level
• Expert project management skills and ability to manage large complex teams
• Managed geographically dispersed teams across continents, in different time zones
• Good strategy formulation, problem identification, analysis and resolution abilities
• Ability to adopt methodologies such as Agile / Scrum to service delivery and team management
• Excellent team player with the ability to win the trust and confidence of the team

HIGHLIGHTS:

• Risk and Change management
• ITIL Expert
• Project development and SDLC
• Scrum methodology
• Waterfall framework
• Change Management
• Vendor Management
• Cross-functional team management
• Budgeting, forecasting and resource management
• Vendor sourcing
• Strong analytical, collaborative skills
• Excellent communicator, Result and Detail Oriented

CORE COMPETENCIES:

IT Delivery Management, Program Management, Stakeholder Management, IT Project Planning & Management, Requirements Gathering, Lifecycle, Quality Assurance, Release Management, Development Practices, Problem Resolution, Budgeting and Forecasting, Resources Scheduling, Use Case Modeling.

TECHNICAL SKILLS:

• Sales force Admin, HP Exstream Dialogue Manager, Webverse, HP Command Center, Oracle Documaker, GMC Inspire, ThunderHead
• SharePoint Portal 2003, VB 6.0, VBA, VB.NET, C++, C#, ASP.NET, WebServices, COM, DCOM, UML, XML, HTML, CSS, JavaScript
• MS Visio, Rational Rose,TOAD, WinStudio and ObjectStudio Framework
• Microsoft SQL Server, Access, DB2, Oracle

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Program Manager Infrastructure

Responsibilities:

• Responsible for running all the discretionary migration, addition or enhancement projects for Data Center, Hardware, & Users Migrations.
• Aligning with strategic needs of the organization Developed the overall Optimization Governance Project Plan for the Confidential, in an effort to Coordinate and Define Key Milestones for the IT Infrastructure Operation, Facilities Processes & Procurement.
• Structured with Specific Mandates to Manages Major Program Scope Changes and Optimizes the use of shared Organizational Resources Across all the Projects.
• Managed and socialized a consolidated weekly reporting view of all the Running and Inflight Projects, and provided Weekly Reports on Projects Progress, Issues, and other Project Specific Status & OR Concerns Information
• Responsible for Communication with Stakeholder Management, Collaborating with Relevant Business and Technology Teams for Setting Strategic Priorities and Translate into right Expectations for all deliverables
• Responsible for coordinating with various delivery stakeholders to Create, Submit, Review Statement of Work (SOW).
• Responsible for Creating Master Project Plans (MPP) required for all Infrastructure Projects, Developed and Managed Risk’s, Issue’s register effectively.

Confidential, WI

Project / Delivery Manager

Responsibilities:

• Coordination between on site and offshore teams
• Responsible for the stakeholder management of the entire project
• Discussing stakeholder’s needs, requirements and conducting interviews to assess the high-level LOB needs
• Responsible for the management, planning and delivery of on-site IT management services at AmFam.
• Effectively managing 40+ team members to meet daily delivery schedules. Oversee multiple projects to ensure that they are delivered on time, within budget and to the Clients satisfaction.
• Services included development, maintenance, technical support, deployment support and processing ad hoc requests.
• Providing guidance to implement ITIL & AVM best practices.
• Monitoring staff to ensure the prompt resolution to all client queries.
• Oversaw 100% compliance of meeting SLA's and KPI's in accordance with master services
• Reduced support costs by developing new workflows and support processes.
• Responsible for the stakeholder management of the entire project
• Managed Quest & HILDI vendors to analyze solutions, perform gap analysis, prepare and submit reports.
• Work with various applications like DB2, MFT, COBOL, Java etc., to create multiple requirements and project plans accordingly
• Ensure various business stakeholders are being kept in-loop with project status through continuous weekly status meetings
• Conduct daily issue review meetings & Conduct gap analysis periodically
• Conduct extensive data analysis using Microsoft Excel, Outlook and DB2
• Used Clarity project management software to ensure that project budget is on-track across the lifecycle
• Define project scope, objectives, staffing, resources and deliverables develop project plans that identify key issues, approaches and performance metrics
• Formulate risk management plans
• Control project variances through root cause analysis and correction
• Maintain communication with project stakeholders and manage expectations
• Act as a central point of contact for various application integration workstreams in order to facilitate release planning, scheduling and deployment management
• Ensure that application deployment and testing in various testing stages / environments is in sync with the desired release schedule
• Create, Maintain, Manage and Perform various Go/No-Go checklists, resource coverage plans and communicate accordingly with various stakeholders
• Determine environment planning and environment impacts with future development programs
• Conduct roll-back tests and mock roll-back drills periodically to ensure roll-back strategy is in-sync with current technical capabilities
• Facilitate deployments and participate in post-deployment retrospective and monitor resolution of identified issues to be implemented in future deployments
• Review Detailed Implementation Plans and other supporting documentation with security and other involved stakeholders. Get sign-offs on the same prior to release
• Manage on-call schedule and expectations for production implementation

Technical Skill set: Java, Mainframe, DB2, Cobol, Natural, HP Exstream Dialogue, Documerge.

Confidential

Project / Delivery Manager

Responsibilities:

• Establish and maintain effective relationships with the customer and key stakeholders of the project
• Project scoping, defining project requirements and specification and preparing project plans for execution
• Managing the Scrum planning, Sprint cycle, Scrum release and Story boarding / requirements processes
• Liaison between the various stakeholders in various business units and the development teams
• Responsible for program planning, execution and coordination of Project Manager & Project leads
• Responsible for high level timeline, budget and development updates of Shared Services for all key stakeholders.
• Managed various application releases by understanding client’s business / requirements, scope and objectives and assign projects to appropriate project leads.
• Manage specifications, development, sign-offs / approvals and delivery of all IT deliverables.
• Ensure the IT Solution for the project is in alignment with the ECM Strategy/Roadmap
• Monitor project plans to keep current, track completion of phase deliverables for assigned projects and maintain key management data and project artifacts in Project portal.
• Track project schedule and budget and adhere to Confidential and Confidential processes.
• Produce project status reports, manage the team and resolve day-to-day issues with emphasis on SDLC.
• Communicate project status to project sponsor, all team members, and other relevant stakeholders and involved parties.
• Deliver full project scope, on time and in budget for assigned projects.
• Evaluate project performance with customers and initiate change requests as required (scope, cost, schedule or quality).
• Project resource and budget management, milestone management and requirements capture

Technical Skill set: Documaker, DB2, mainframe, Java, COBOL etc

Confidential, Atlanta, GA

Technical Project Manager, Admin Server Print Management

Responsibilities:

• Defined and managed solution for Admin Server Print Management.
• Mentor team to develop HP Exstream solution and maintained the best practices.
• Provided guidance for the preparation of technical and functional use case development.
• Estimation, conduct JAD sessions, convert business requirements into technical requirements, project planning, Analysis, design, assign development work to the onsite/offshore team members, own the complete delivery for assigned projects.
• Provided 24x7 post production supports.
• Provided technical assistance for unit testing, acceptance testing and quality assurance procedures.
• Drive client meetings for interpretation and explanation of client requirements.
• Experience in providing enterprise architecture strategy, establishing solution landscape and preparing execution strategy and implementation plan for large transformation/migration
• Responsible for tracking the project schedule and budget
• Responsible for the quality assurance during all phases of project delivery.
• Coordinate and work closely with other internal groups including Network Security, Quality Assurance, Human Resources and Workforce Management for various project specific resources needs.
• Responsible for the delivery of projects and ensuring 100% customer satisfaction and with ability
• Collate necessary up-to-date status reports for Client
• Manage Client Delivery management and Confidential Account Management for the reconciliation of the time sheets and billing accruals for each month and engages the client delivery managers for forecasting the team structure for clients Projects for subsequent quarters, finalize the resource model for each quarter and author Statement of Work based on these discussions
• Pursue business development activities in conjunction with Confidential sales Team and Client Account Management and responsible for the generation and demonstration of various presentation decks related to these Business development and project activities for various phases of existing projects
• Monitor the project status, forecasts risks, devise mitigation plans by involving necessary stakeholders both at Confidential and Customer front and recommend Optimum solutions and Best Practices
• Track project schedule and budget and adhere to Confidential and Confidential processes.
• Organize and manage project team tasks and assure proper application of PMO standards, tools and methodologies in project work
• Manage the onshore and offshore team and delegates tasks as appropriate by weighing the complexity of the activity, criticality and the competency of the resources
• Provide direction\guidance to the team for any project activity\issues\tasks that may require attention\expertise
• Responsible for the evaluation of Performance for associates pertaining to clients Projects and provide feedback for Salary and Promotion recommendations for these associates to higher management

Technical Skill set: HP Exstream dialogue, DB2, Micro Scheduler, HP Command Center

Confidential, Phoenix, AZ

Senior Developer/Technical Coordinator

Responsibilities:

• Analyzed requirements for program/application development, enhancements, and/or modifications, which include further defining and interpreting requirements, conducted research to help write technical requirements, and creating design documents. Assign work to team and provides guidance as needed.
• Estimation, conduct JAD sessions, convert business requirements into technical requirements, project planning, Analysis, design, assign development work to the onsite/offshore team members, own the complete delivery for assigned projects.
• Provided support to team members in application development process by designing, coding and testing services.
• Provided guidance for the preparation of technical and functional use case development.
• Resolved program issues and inefficiencies by consultation from user and IT professionals.
• Provided assistance for delivery of software solutions along with architecting, prototyping and implementation.
• Provided 24x7 post production support and maintenance for the elevated / implemented to production environments, which include providing on-call support, assisting others in troubleshooting systems defects, and monitoring of platforms if necessary. Works with external vendors to correct issues if needed.
• Prepared the documentation needed throughout the program/application development and/or modification processes, which includes documenting the design and coding approach used, response for production issues, Unit Test Plans, Code Reviews and issues, and code walkthroughs.
• Migrated legacy (DocuMerge) application to HP Exstream. Analyzed source system & performed reverse engineering for the logic and rule base and prepared correspondence requirement documents (CRT). Transformed source system understanding in technical documents. Identified the new requirement and explained it to business, obtained their approval and incorporated in the migration. Validated all the correspondence by comparing with the legacy system output.
• Migrated production jobs from Macro scheduler to HP Command Center.
• Provided technical assistance for unit testing, acceptance testing and quality assurance procedures.
• Drove client meetings for interpretation and explanation of client requirements.
• Maintained documentation for recording transition information, application support and development processes.
• Upgraded HP Exstream Dialogue from version 5.0 to 6.0, 6.0 to 8.0.

Technical Skill set: HP Exstream Dialogue, Webverse, Microsoft Net, VB.Net, Clearcase

Confidential

Developer

Responsibilities:

• Prepare design documents, prepare test design specifications and test cases based on the functional requirement, provides production support, work on enhancements and new development. Prepare and execute the unit test cases to meet client specifications as required.

Technical Skill set: VB.NET, SharePoint

Confidential

Senior Developer

Responsibilities:

• prepared design documents, test cases based on the functional requirements, Work on bug fixing and enhancements. Prepare and execute the unit test cases to meet the requirements as required.

Technical Skill set: WinStudio and ObjectStudio Framework, TOAD, SQL Server 2000