SUMMARY:

Self - motivated professional with diverse experience in Project/Program/Portfolio management, Waterfall, RUP & Agile frameworks, business analysis, business process re-engineering and continuous improvement, policy & procedure writing, finance & accounting. Domain knowledge of banking, insurance, and healthcare industries. Excellent leadership, communication and analytical skills. Proactive, detail-oriented and passionate about the project management discipline. Effective problem-solver with strong professional ethics. Solid experience directing large scale programs and leading multinational teams.

AREAS OF EXPERTISE:

• Project Management
• Cross functional team leadership
• Portfolio Management
• Waterfall & RUP
• Confidential setup & management
• BRD & business analysis
• Agile / Scrum
• Continuous process improvement
• Lean Six Sigma
• SDLC & SOA
• Policy & procedure development
• Change management
• MS Project Server & Jira
• Budgeting, forecasting & reporting
• Finance & Accounting

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential

Responsibilities:

• Managed multiple internal and external stakeholders to implement strategic initiatives including IT SDLC, M&A, and business transformation programs in a matrix environment using the Waterfall and RUP model.
• Led several large-scale projects involving the transitioning of new and existing products to the new IT platforms.
• Gained extensive experience in Project Portfolio Management and the coordination of the smooth deployment of interdependent projects. Implemented an Agile/Scrum framework throughout the organization to improve communications between Product owners & IT and to obtain business value in the system development process
• Performed all aspects of Confidential project and portfolio management (projects selection, business case validation, prioritization, budgeting, product documentation, process mapping, project planning, execution, monitoring and control, termination, closure, post-implementation review, benefits realization assessment, etc.) to assure timely, on budget project delivery and to align the project portfolio to the bank’s strategic and business plans.
• Served as IT Project Manager of $1.2M Call Center & Retail Sales front end system implementation with CRM functionality on the Terrasoft BPMOnline platform. Call center migrated in Dec. 2014, Sales - in May 2015.
• Supervised all aspects of the development of a new cash management product. Managed client engagement throughout the project cycle, including requirements elicitation, SOW creation and implementation. Ensured proper fulfillment of obligations under the contracts, specifically in the areas of quality, schedule and budget.
• Managed a challenging program with a $2.2M budget to launch a new line of bank products & re-designed processes on an integrated CreditFlow/StrategyOne/Creditbility platform from Crif. New credit card & personal loan processes launched in Oct. 2013, car loan - in Feb. 2014, home mortgage process - in June 2014.
• Led a team, under the supervision of Asset Integration and the M&A Director, to successfully complete the legal & operational merger of FUIB & DG Bank and achieve a planned synergy effect.
• Directed a project to implement an Enterprise Content Management system. Coordinated the activities of an internal team and vendors/integrators to select the best solution and to develop and successfully execute an integrated project plan. Communicated with stakeholders on project status, mitigation of risks, and deployment.
• Implemented an enterprise Agile/Scrum framework to achieve timely IS development.
• Facilitated, as a scrum master, the release planning, backlog grooming, sprint planning and retrospective meetings with product owners, development teams and other stakeholders.
• Resolved team impediments on a daily basis to allow the team to deliver the sprint goals and to increase velocity by over 50% within the first year of Agile /Scrum adoption in the organization.
• Supervised bank-wide initiative to create a catalogue of documented business processes and systems.
• Led Program Integration, and participated in the Technological, and Projects Steering Committees to support effective project portfolio budgeting, resource allocation, issue resolution, and integration.

Senior Project Manager

Confidential

Responsibilities:

• Managed multiple medium to large IT projects of varying complexity using a mix of waterfall & agile frameworks to meet project objectives on time, within budget and according to quality standards. Managed the business analysis associated with these projects. Implemented process management framework based on Lean Six Sigma.
• Directed companywide implementation of underwriting, billing, policy and claims administration modules of the Cleva ERP system from ITN with a total budget over $2.5 M. Led IT system design, scoping, work breakdown structuring, project budgeting, implementation planning, schedule development, technical requirements documentation, business analysis, execution, procurement, and post implementation review.
• Coordinated process re-engineering of new business acquisition, policy renewal, cancellation, reinstatement, claim handling, and billing for various lines of P&C business (auto, commercial & private property).
• Supervised development of materials, policies, procedures, and service level agreements to assure smooth deployment of Avalon - an insurance front office web application.
• Managed a claims segmentation Lean Six Sigma project for the Claims Handling Department that resulted in the shortening of the claims handling from 14 to 5 days and resulted in a 29% increase in the customer satisfaction rate.
• Led the Lean Six Sigma business travel management project which resulted in the centralization, optimization, and partial outsourcing of travel management activities. Estimated annual savings was $430K.
• Worked with product owners on Scrum teams to ensure alignment of sprint goal with product roadmap.
• Developed & conducted Lean Six Sigma Awareness, basic PM, and Scrum for 150 operational users.

Business Analyst / Project Manager

Confidential

Responsibilities:

• Provided analytical, reporting, and problem solving support to multiple departments of a $3.4 billion Health Care Corporation headquartered in Maryland and operating in 6 states. Actively participated as a business analyst in Lawson ERP implementation and as a project manager in numerous accounting & procurement centralization projects for Materials Management, Central Accounts Payable & ERP Finance departments.
• Developed and documented various managerial and financial ERP reports, maintained standard report library, updated related policies, procedures, materials, and conducted sessions to ensure end-users’ efficient utilization of the centralized Data Warehouse & Crystal Reports Enterprise BI application.
• Managed a project to re-engineer existing semi-automated process, design, implement, and integrate a new document management imaging system (ECM) with OCR capability and workflow functionality for Finance, Materials Management, and CAP departments. The system implementation shortened the accounting closing cycle from 8 to 4 days while increasing accuracy & decreasing operating expenditures.
• Participated in the Purchased Services Savings Opportunity Committee which developed and implemented a number of initiatives with validated saving of $3.5 million mainly by consolidating purchased services contracts into system-level agreements and the renegotiating of current agreements.
• Used Lean 6 Sigma approach designed the process, documented requirements, and implemented a front-end duplicate payment identification model which resulted in an 85% reduction in a number of duplicates.
• Developed simulation models to optimize Materials Management buyers’ activities and the centralized procurement function.