SUMMARY:

• Champion at negotiating strategic alliances and driving long - term business growth.
• High degree of business acumen and ability to manage multiple projects/functions simultaneously.
• Consultative, collaborative and goal-oriented approach creating mutually beneficial, long-term partnerships for growing and creative organizations.

• Vendor Management/Outsourcing
• Program/Project/Account Management
• Communicator for Change/Transformation
• Sales and Marketing Management
• Strategic/Tactical Planning
• Foster Teamwork and Collaboration

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Project Manager

Responsibilities:

• Responsible for leading key Wholesale Credit Transformation Loan IQ mid to large sized initiatives as part of an overall $250M multi - year software transformation. Initial focus is on Loan IQ Business as Usual and enhancements.
• Partners with business and technology teams to ensure change objectives are executed
• Analyze present state and lead development of enhancements.
• Manage project plan and budget, develops project deliverables, track and manage project issues and risks.
• Work with Operations/Business with migration to a new application across multiple teams in multiple locations, facilitate meetings and provide status reporting.
• Understand internal and external communication functions such as understanding the client experience, timing/scheduling for all communications, determining the audiences for communications; reviewing the process and customizations.
• Work with Operations/Business to help identify and document functions/tasks/process changes that will be needed.

Confidential, Charlotte, NC

Senior Project/Program Manager

Responsibilities:

• Managing multi-million dollar Waterfall/Agile based SDLC (Software Development Life Cycle) projects with ISV (Independent Software Vendor) clients such as Google, Progress and Dassault as well as direct clients.
• Deep domain expertise and cross-industry experience translating into actionable insights for enhancing revenue, optimizing costs, and mitigating risks. Coached, advised and trained end user clients on agile principles.
• Establish strategic partnerships with leading Next-Generation software engineering technology and managed services companies such as Microsoft, NaviSite, Charter Communications, Spectrum in niche areas such as Mobile, Cloud/SaaS, Big Data, Product Modernization, Test Automation and User Experience Managed Hosting, Cloud Infrastructure-as-a-Service (IaaS), Desktop-as-a-Service (DaaS), Managed Applications and Colocation.
• Value Stream Mapping/Modeling (VSM) in Software Engineering analysis of software artifacts like requirements, use case, change request or defect report through the development process.
• Initiating, planning, executing, controlling, and closing the work of teams to achieve goals and meet specific success delivery criteria of SDLC projects utilizing strategic partnerships to assist in reducing client’s overall costs.
• Provides consistent and comprehensive status reports, project updates, and ongoing cost and risk analyses, significant issue management, and communication with business lines and technology management levels.
• Works with business partners to develop technology concepts, requirements, design alternatives, project schedules, and costs/risks for new systems initiatives. Manage project execution to ensure adherence to budget, schedule, and scope.
• Experience applying concepts and techniques from various agile approaches including Scrum, Kanban, XP
• Managed all data assets needed to provide business users with high-quality data that is easily accessible in a consistent manner.

Confidential, Charlotte, NC

Senior Project Manager

Responsibilities:

• Lead IT Consulting and Contracting, Data Warehouse, Systems Design and Development, Software Package Implementation, PC/Web-Based Development/UX, Cloud Enablement and Recruiting utilizing JIRA software.
• Owned various program organizational activities such as leading meeting, producing high-quality dashboards & program reporting, risk and issue monitoring and governance co-ordination.
• Managed the delivery of professional services to BBVA Compass Bank for IT infrastructure expansion projects thus reducing operating costs for their data centers by 50%.
• Managed the delivery of services for Jarden’s company Pure Fishing to upgrade their SAP and BI platforms thus increasing revenues by empowering their marketing group’s decision making process.
• Managed migrations, implementations and upgrades for various CRM SaaS solutions such as Salesforce.

Confidential, Charlotte, NC

Client Relations/Project Manager

Responsibilities:

• Attained Wells Fargo and Confidential accounts to position and manage IT resources under active MSA to provide consulting business IT services primarily BPO, PMO and Portfolio Rationalization projects.
• Developed and managed business relationships with high-level contacts throughout the Southeast.
• Identified, positioned and closed sales of global IT Outsourcing solutions; i.e. Confidential Corporation which was valued over $2M per year. Managed multiple SAP projects for BI (Business Intelligence), Data Center ITO (Information Technology Outsourcing) and Service Desk to reduce client’s operating costs.
• Acted as a liaison between client area and technical organization by planning, conducting, and directing the analysis of complex business problems to be solved with automated systems.
• Negotiated agreements and managed multiple engagements utilizing the Work Breakdown Structure (WBS) including large and complicated projects and solutions with stringent KPIs.
• Captured, retained and managed national vertical accounts in financial and other industries including BBVA Compass Bank, Progress Energy and Confidential . Managed multiple projects from beginning to end at these accounts
• Monitored project milestones and critical dates to identify potential jeopardy of project schedule.

Confidential, Charlotte, NC

Program Manager

Responsibilities:

• Worked with various areas of the organization within and outside the Technology organization including clients, project members, management, vendors, and other LOB’s
• Specialized in Enterprise Solutions in Security (IBM'S Tivoli Identity and Access Management) and System Integration (TIBCO) and mobile application development.
• Managed projects involving IBM’s ISS products/solutions for Network and Host IPS, Data Security Loss Prevention, Mail Security, Threat Mitigation Services such as Virtual Patch Management, Threat Detection and Prevention, Content and Analysis, Web Protection, Network Policy Enforcement.
• Helped manage compliance projects with standards and regulations, such as the Payment Card Industry (PCI) Data Security Standard (DSS) and the Health Insurance Portability and Accountability Act (HIPAA), as well as internal security standards for clients. Direct or coordinate activities of project personnel.
• Managed projects involving Business Intelligence and Data Warehouse services including Information Architecture Assessment and Strategic Planning Assessment, BI/DW Road Map, Tools Evaluation and Selection, Compliance (SOX), Data Quality, CDI/MDM, Metadata Management, Data Integration/ETL, Data Governance/Stewardship

Confidential, Charlotte, NC

Business Director

Responsibilities:

• Penetrated and managed major accounts. $20+M in multi projects within financial, energy, consumer products, retail and healthcare sectors, i.e. Duke, Itron, NAPA, BCBS-FL.
• Created a clear, coherent approach to guide effective program/initiative setup, execution, and control with various major clients/partners. Agency and/or client-side marketing project management experience.
• Coordinated subject matter expertise to drive delivery through a wide matrix-management environment.
• Experienced in working with senior leaders and delivering on the expressed needs of the organization.

Confidential, Charlotte, NC

Director of Client Relations/Project Manager

Responsibilities:

• Experience in leading large integrated management programs with multi-faceted delivery components, designing solutions and driving vision and requirements, i.e. Data warehouse, workflow, rules engine and configurator customized toward business requirements and within clients Corporate Web and CRM systems.
• Attained Philips and positioned for global agreement to provide additional software products and services.
• Managed multimillion eBusiness deal with GE and extended relationships with joint ventures throughout North America.
• Doubled volume at Ingersoll Rand and positioned them as number one in service revenue for eBusiness while managing/delivering numerous projects in both waterfall and agile methodologies successfully to closure. Value Stream Mapping for clients like GE, Ingersoll Rand and many others by creating a current state map showing how the company serves its customers today, create a future-state map showing the reduction of waste, the effects of the changes, then develop and implement a plan to reach the future state.
• Penetrated and managed Schlumberger national account with new products for eBusiness/EDI and services.
• Co-developed and implemented strategic, corporate-wide procedures for Sales, Support and Administration, including pricing, staffing, quota setting, compensation, sales tools, technical alliances, major account development, product rollouts, marketing and PR communications.
• Consistently surpassed objectives developing top-performing sales teams for B2B/B2 and CRM solutions.
• Strategically developed, implemented and managed appropriate new vendor/partner markets and contracts such as Microsoft, Oracle, SalesForce, Progress and INFOR.
• Defined technology partner programs and go-to-market CRM solutions by enabling strategic relationships.
• Managed implementations and upgrades of CRM solutions customized to client’s business needs.