COMPUTER SKILLS:

Advanced: MS Office, MS Visio, SharePoint Designer 2010

Technologies: PL - SQL, T- SQL Server, BIDS, HTML, Use Cases, XML, HP Quality Center, JIRA, TFS, CMS

Other Software: Adobe Photoshop, Lotus Notes, Illustrator

PROFESSIONAL EXPERIENCE:

Confidential, Irving, TX

Project Manager, Operations

Responsibilities:

• Lead operational team for any client changes in existing systems.
• Oversee service delivery for immediate book of business and ultimate Client satisfaction. Ensure consistent service levels and processes are implemented.
• Manage and coordinate System Integration Testing (SIT), User Acceptance Testing (UAT), and associated activities such as test plan, test cases and test execution as related to relational database and batch processing, including reporting, testing, waterfall review, user acceptance testing.
• Own the production issue queue, prioritizing severity by business impact to accelerate resolution.
• Lead and/or develop content for on - going team training programs.
• Lead and coordinate Change Management initiatives. Support and coordinate Issue Management events from identification through resolution
• Track key metrics including Client billable activities, individual productivity, etc.
• General operations management including on and offshore teams.

Confidential, Irving, TX

Sr. Business System Analyst

Responsibilities:

• Support and coordinate the development of relational database and data batch processes and associated tasks such as requirements, functional specification and other client documentation.
• Support and coordinate SIT, UAT, and associated QA related to relational database and batch processing, including reporting, testing, waterfall review, user acceptance testing.
• Support production staff and client end users in the use of the overall client solution with a focus on relational database and batch processing and reporting.
• Alert/monitor metrics for web application, web server/services, database servers and networks for any bottleneck or issues.
• Support and coordinate Change Management initiatives. Support and coordinate Issue Management events from identification through resolution

Confidential, Irving, TX

Senior Business Lead/Subject Matter Expert

Responsibilities:

• Act as intermediary between business requirements and functionality with LOB and App dev teams. Also perform optimization and stability code reviews in pre production environment
• Support and coordinate System Integration Testing (SIT), User Acceptance Testing, and associated activities such as test plan, test cases and test execution as related to LOB requirements.
• Review SQL code as SME which includes stored procedure, views, functions, SSIS packages & database designs, for new and existing MST applications and batch processes for optimization and stability.
• Identify, diagnose and resolve adhoc production issues in SQL Server using tools like SQL Nexus, SQL Profiler, PAL reports, and SQL DIAG for performance analysis and to find the performance bottlenecks.
• Improve ETL batch processes for various MST LOB teams including SSIS packages (DTS and DTSX)
• Conduct brown bag sessions with app dev teams on monthly basis which included topics regarding SQL Server performance tuning and optimizations.

Confidential, Richmond, VA

SQL Developer/Business Analyst

Responsibilities:

• Developed functional specifications document for each business requirement within the project scope.
• Created Use Case Diagrams for application bug fixes and enhancements for the web portal.
• Involved in developing calculation and reporting stored procedures.
• Creation, Testing, and Implementation of SSRS packages for Reporting Services (SSRS 2005) that included paper-based and interactive web-based reports.
• Document and analyze business requirements and functionality.
• Develop Test Plan for Operations and execute each requirement by designing test script for UAT Team.
• Co-ordinate with the Case Teams, Business Analysts and Data Analysts and Functional Design Team.

Confidential

Sr. Acct. Executive

Responsibilities:

• Cultivated and grew client relationships, landing key accounts that included major Property Development Company. Helped increase agency revenues by approximately AED 4.8M from 2007 to 2009.
• Conducted focus groups and other market research, gleaning insights into consumer behavior and preferences to ensure accurate targeting of advertising campaigns.
• Developed campaign-management tools (e.g., creative briefs, proposal templates, estimate forms and project-tracking spreadsheets) that improved flow of communication and elevated client satisfaction.

Confidential

Marketing Executive

Responsibilities:

• Liaison between client and agency, key task to understand client need and fill through market research and insight to provide client with marketing communication edge.
• Use of SQL server 2000 to run basic queries to help analyze data and make reports which add value to clients.
• Conduct focus groups, qualitative and quantitative surveys based on hypothesis for market trends based on sample size.
• Use of SSRS/Cognos reports.
• Conducted business requirements elicitation workshops and developed business requirements