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Scrum Master / Sr. Consultant Resume

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AZ

SUMMARY:

  • Nearly 17 years of experience in IT industry with rich knowledge in various roles like Service Manager, Project Manager, Scrum Master and Process Consultant. 9 years of extensive subject matter expertise in Project Management and scrum methodologies
  • Good experience in SAFe principles and in aligning with Portfolio, Program and various release trains
  • Expertize in adapting the vision and roadmap and structuring, creating and maintaining the Product Backlog
  • Part of estimation of the Product backlog and have good experience in estimation and ordering the product backlog based Agile estimation techniques i.e. MoSCoW, Kano Model, WSJF
  • Work closely with Business team and Technical architects as part of roadmap elaboration using Rolling wave plan and other estimation techniques
  • Played significant role in PI Planning by refining the backlog based on the Portfolio vision and roadmap prior planning.
  • During PI planning, part of setting specific objectives for team, sequencing them and elaborating on the story definition with necessary clarifications.
  • Convert PI Objectives to Iteration goals and content by creating, prioritizing and maintain the sprint backlog with clear acceptance criteria
  • Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction
  • Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance
  • IT Risk reporting, includes IT Service health metrics, customer satisfaction metrics
  • Worked closely with other vendors and portfolio counselors utilizing business and technology knowledge to analyze and assess IT operational maturity, identify design improvements and drive efficiency in business operations processes
  • ITIL Service Delivery areas of Service Level, Availability, Capacity, Financial, and IT Service Continuity Management
  • Designed Problem &Change Management process. Key decision maker as part of Change Advisory Board (CAB) meetings - facilitated stakeholder analysis & impact assessment
  • Responsible for day-to-day operations of the Organizational Balanced Scorecard Process. Mentored and trained performance metric owners, monitored and reported quarterly the status of all Organizational Performance Measures.
  • Business Impact Assessment and Business Resumption/Disaster Recovery

AREA OF EXPERTISE:

Process and Frameworks: Agile, SAFe 4.0, Scrum, Kanban, Waterfall, ITIL service Management, DevOps

Agile Scrum principles: Iteration / Program Increment / Sprint Planning Meetings

Various estimation techniques: Backlog Optimization techniques

Agile Maturity Assessments: Agile and Dev-Ops concepts and automation tools implementation Conflict Resolution

Agile Tools: JIRA, Rally, Agile Craft, Confluence, Share point, Confidential ALM

ITIL Tools: Service Now, Universal Service Desk, OPS and Digital Work Flow, Confidential Open view / Sitescope, Confidential BAC for Transactions

Domain: Confidential, Insurance, Retail

PROFESSIONAL EXPERIENCE:

Confidential, AZ

Scrum Master / Sr. Consultant

Skills: Agile Scrum Master, Project Management,

Tools: used: Agile Craft, JIRA, Service-Now, Microsoft Project Plan, Microsoft Visio

Technologies: Spark Integration, Cloud Migration, Transformation and Modernization Projects, Transition

Responsibilities:

  • Guiding the team and organization on how to use Agile/Scrum practices and values
  • Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.
  • Instruments in creating a detailed list for Iteration 0 activities and checklist for the Iteration 0 quality check
  • Capacity Planning including Focus Factor for determining the Sprint Capacity and Velocity, prior agreeing with the Product owner
  • Defined the Definition of Ready and Definition of Done to ensure that teams who approach for Uplift understand the activities of the Factory
  • Custodian of the Impediments register to ensure the transparency to all levels of management and timely removal of impediments
  • Alignment of the product backlog and streamlining delivery, which resulted in a more structured approach in closing various transactions
  • Helping in setting up backlog with clearly defined the Acceptance criteria for all the stories along and built a wall of for aiding in estimations
  • Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
  • Custodian of the Impediments register to ensure the transparency to all levels of management and timely removal of impediments
  • Brought in changes in the current testing model and reduced the defect cycle by almost 50%
  • Ensuring appropriate capacity through capacity plans, by identifying & tracking hidden tasks that increased customer satisfaction

Confidential

Scrum Master / Project Manager

Skills: Scaled Agile, Agile Scrum Master, Project Management, Infrastructure Security implementations, ITIL Service Management

Tools: used: TFS, JIRA, Rally, Service Now, Confidential Service Manager, Microsoft Project Plan, Microsoft Visio, Middleware (Cast Iron, Confidential ESB, Oracle Fusion Middleware), Java and scripting languages, Akamai

Responsibilities:

  • Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers
  • Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
  • Ensuring appropriate capacity through capacity plans, by identifying & tracking hidden tasks that increased customer satisfaction
  • Part of Scrum Leaders in aligning Portfolio level Epics and Release backlogs and Sprint backlogs and collaborating to achieve delivery excellence
  • Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction
  • Mentor and coach team members on core Agile values, principles, practices, and processes
  • Enable team to become self-organizing and self-managing to achieve its goals
  • Coordinated Daily scrum meetings, Sprint planning, Sprint review, and Sprint retrospective
  • Working with stake holders / product owners to prioritize the requirements for sprint
  • Assisted the Product Owner in creating DoR, DoD and acceptance criteria
  • Helping in clear estimation of Middleware stories
  • Managed the geographically split offshore Scrum teams in Europe & Asia

Confidential

Consultant

Skills: ITIL Service Manager, ITIL process and service areas

Tools: used: Confidential Service Manager, Microsoft Project Plan

Responsibilities:

  • Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
  • Providing support and guidance in Service Design for new accounts and defining how to align with the existing Service Model Framework
  • Providing consulting to startup/transition projects in streamline/align the customer/vendor specific process to Confidential process

Confidential

Project Manager/ Incident Manager / Technical lead

Skills: ITIL Service Manager, Application Support, Middleware (AON, CastIron, D Confidential Power), Java

Tools: used: Confidential Service Manager, Microsoft Project Plan

Responsibilities:

  • Single point of contact for all queries from Offshore with respect to Incident / Problem and Change Management activities
  • Preparing RCA’s for the various problems and aid in resolving problem/troubleshooting/questions and eliminate errors
  • Customer facing and instrumental in ensuing the requirements are properly captured as part of the design
  • Helping team understand the design and guide in coding and unit testing
  • Ensure the completeness of the project and receive appropriate signoff of respective stakeholders during various phases of the project

Confidential

Associate Consultant / Senior Software Engineer

Skills: Middleware (Cisco AON, MQ), Core Java, Struts, Hibernate, SQL

Responsibilities:

  • Involved in Design and development in all utilities as a Developer
  • Helping the Development and support teams in application development and support processes

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