Consulting project/Program manager Resume

SUMMARY:

Outgoing and detail - oriented, experienced in building and maintaining professional relationships, cross-functional communication channels and successfully leading technical teams for programs and integrations who loves a great challenge. I thrive in both fast-paced/ambiguous, as well as focused/regimented, environments and have worked in start-ups as well as a world-wide enterprise

SKILLS, ABILITIES & TOOLS:

Capacity Planning
Technical Program/Project Management
Confidential & SafeHarbor Compliance
Linux/BSD Administration
Unix (AIX/HPUX/Solaris)
Hardware Infrastructure
Datacenter Migrations
Archer
Splunk
Systems Monitoring
SAP R/3, BW Basis Administration
Scripting & Automation (Perl, Bash, Expect, +)
IBM WebSphere
VMWare
Meeting Management
Sugar CRM

PROJECT MANAGEMENT SKILLS:

Agile/Waterfall/Hybrid Projects; Process & Workflow Design & Improvement; Cross-functional Team Communications; Public Speaking/Presentations; Relationship Management & Networking; Organizational & Analytical Skills; Leadership Skills; Risk & Compliance Management; technical & Process Troubleshooting; KPI Creation and Reporting; Wrike; Accelo; Trello; Jira; Salesforce; Sales Leadership & Mentoring; Various CRMs; Technical Documentation; Business Analysis

EXPERIENCE:

Consulting project/Program manager

Confidential

Responsibilities:

During this period I worked for various companies helping them with Project and Program Management, Process and Workflow improvements in various departments including Sales/Marketing, Finance and Business Operations and gaining experience both inside and outside the technical arena for Project, Program and Product Management.

Senior Systmes engineer

Confidential

Responsibilities:

Managed multiple teams and worked the Compliance PMO for projects with Confidential and SafeHarbor projects for Confidential Store and Confidential Store UK to solve diverse technical and regulatory and security needs. Resulting in passing and staying compliant with governance.
Authored various technical documents around architecture and support needs to allow our SOC (Support Operations Center) and led presentations to allow them to take action on level 1 support needs, providing a reduction in Sr. level interaction for after-hours support.
Delivered projects for capacity planning for multiple Data Center moves and DR site for Applications and Systems Security.
Made multiple presentations to stakeholders and management for status and progress reporting to ensure prompt communication to all levels and business units involved.
Managed projects for capacity, deployment and launch of various web technologies and system security technologies, including five years managing WebSphere for the Confidential Stores, and three years with multiple technologies for the Confidential Movie Club.

Technical Program/Program Manager, San Jose, CA

Confidential

Responsibilities:

Developed and maintained documentation to support operations, contingency plans, troubleshooting and management of multiple systems for internal team use and wider distribution to other Confidential business units for support.
Planned and Configured packaged and customized implementation projects for WebMethods IS4.6 and 6.0, and ES 5 as an Administrator.
Led Middleware Team to provide guidance for implementation, troubleshooting and change management.
Facilitated cross-functional team communications to help overcome issues and build a stronger relationship between the Infrastructure, Security, Systems Administration and Development teams.
Prepared and presented updates to the leadership and stakeholders throughout the project to ensure proper project tracking and risk management/mitigation.
Planned, supported and deployed R3, BW, CRM and WebMethods Middleware environments.
Troubleshot various Unix/AIX, Sendmail, DNS, RCP and Network issues.

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