SUMMARY:

• Certified Project Management Professional that consistently exceeds objectives.
• Excellent communicator and e ffective leader who excels in a team environment by building strong relationships, with the ability to integrate and lead various professional resources to deliver projects that meet sponsor and stakeholder objectives. Deep understanding of IT infrastructure design, Software Development Life Cycle (SDLC), internal software and cloud - based technology implementations (SaaS). Experience includes Agile, Scrum, and Waterfall. Identifying business requirements and holding vendors accountable in multi-vendor environments.
• Managed multiple projects in parallel including: IT infrastructure and software application projects for clients in various industries; Financial, Pediatric Medicine, and Mental Healthcare. Applications include Electronic Health Records (EHR), Data Analytics software, and release management for SaaS providers.
• Managed successful launch of Integrated Care Delivery Platform (ICDP) Analytics Software that enables County Mental Health organizations across the state of Michigan advanced analytics to provide more effective integrated care, leading to better patient outcomes.
• Manage and create scope/schedule/cost for various projects, including facilitating discussion at the executive level to ensure that business objectives and vendor contracts are met.
• Manage communications for major projects involving various stakeholders, departments, and sub-contractors, as well as leading “root cause” analysis meetings to identify and address issues or trends that negatively impact sponsor and stakeholder satisfaction.
• Responsible for identifying appropriate resources, assembling project teams, coordinating and assigning responsibilities, and developing schedules, including integrating vendors tasks and deliverables.
• Optimize internal processes, work effectively within a matrixed organizations building a team environment.
• Leads project planning meetings with sponsors, internal resources, stakeholders, and sub-contractors where responsibilities, timelines, and check points are established.
• Analyze, prioritize, and balance the competing needs of internal resources and diverse stakeholders.

TECHNICAL SKILLS:

TOOLS: Microsoft Project & Office Applications Visio Clarity GoToMeeting Microsoft Lync ChangePoint TFS ConnectWise JIRA Version One ServiceNow SharePoint Administration

PROFESSIONAL EXPERIENCE:

Confidential, Detroit, Michigan

Senior Project Manager

Responsibilities:

• Managed the first ever Confidential CIP Audit (power industry) conducted at Confidential .
• Managed shared internal resources and third party SMEs to deliver successful audit response to the power industry governing body.
• Daily management of technical team responsible for delivering compliance updates to over 400 pieces of hardware every 35 calendar days.
• Commended by Confidential Executives for successfully developing and documenting a 35-day delivery processes that has minimized exposure to financial penalties associated with gaps in security.
• Sr. PM on the Data Center rebuild project, standing up a new data center built on Cisco Confidential fabric replacing current legacy corporate infrastructure.
• Consistently communicate and present to Confidential Executives on project status, strategy and process development, team/resource management, process implementation, and root cause analysis.

Confidential, Lansing, Michigan

Senior Project Manager

Responsibilities:

• Coordinated project resources in parallel that were located in Israel, UK, Canada, and USA.
• Implemented processes as part of a strategic EPMO change from Waterfall to Agile.

Confidential, Lansing, Michigan

Senior Project Manager

Responsibilities:

• Responsibilities included blending internal and third-party resources to deliver complex business and technology solutions while producing artifacts that the client can leverage on future projects.

Confidential, Detroit, Michigan

Project Manager

Responsibilities:

• Streamlined processes, task management, and communication to minimize risks associated with blending Ally internal resources with third-party (SaaS) vendors.
• Release Manager for the SaaS vendors, developing schedules and notifying stakeholders affected by software releases in a multi-vendor environment.
• Facilitate regular project meetings with vendors and stakeholders to encourage stakeholder engagement and monitor project direction.
• Liaison between Ally Executives, Ally Business Units and SaaS vendors to ensure open communication that is documented and heard by all parties, and to ensure the project remains in line with strategic objective.

Confidential, Grand Rapids, Michigan

Customer Success Manager

Responsibilities:

• Responsible for managing successful product launch of a cloud-based solution by achieving key milestones during User Acceptance Testing through go-live.
• Led daily Scrums in Agile methodology to deliver features and functionality to meet stakeholder demands.
• Optimized customer support processes including management of off-shore resources to ensure long term success and end user adoption using ChangePoint as a tool for management.
• Tracked user issues to identify trends that led to continuous process improvement and enhancements to the product.

Confidential, Grand Rapids, Michigan

Project Manager

Responsibilities:

• Managed complete website redesign requiring a detailed communication plan in order to integrate designers, technical resources, and product vendors.

Confidential, Grand Rapids, Michigan

Solutions Consultant

Responsibilities:

• Managed all project phases and integrated the internal resources and third party vendors to deliver IT infrastructure, VoIP services, business software, and cloud-based technology solutions.
• Projects completed in various industries, including healthcare, manufacturing, and non-profit organizations.
• Acted as Confidential subject matter expert for all EMR/EHR projects, including cloud-based solutions.

Confidential, Grand Rapids, Michigan

Business Development Manager

Responsibilities:

• Managed RFP response projects that led to more than $750K in new business in the first 10 months.