SUMMARY:

• Sr. IT Project management professional, highly technical, with over 15 years of IT Management, Technical and Functional Consulting experience in Project management, Architecture, Analysis, Design, Development, QA(Testing), Deployment and Operations Support.
• Diversified IT experience in highly complex and distributed global environments.
• Well suited not just to assist, but also to direct organizations with experience and expertise in,
• IT Technology Strategy & Road Map
• IT Applications development in CRM, Contact Centers, IAM, Web Portals, ERP and Legacy
• Software Quality standards, process definition and improvement(CMMi, ISO 9001:2000, 27001, TickIT)
• IT Infrastructure Platform and Systems Architecture and Build up
• Business Process Integration, Optimization, Reengineering
• Information Management systems for Analytical Data Warehousing and Business Intelligence
• IT Security, IS Audit, Regulatory Compliance (Sarbanes - Oxley, SAS 70, FAS)
• Disaster Recovery (DR), Business Continuity Planning (BCP)
• Strong Project Management skills in coordinating, communicating and executing projects with globally distributed teams including On-Site, On-Shore, Off-Shore and Near-Shore project models.
• Meet and exceed goals and objectives.
• Consistent track record of meeting project budget and delivering milestones on time.
• Managed Multi-year, multimillion-dollar IT projects on schedule and on budget.
• Strategic Thinking and Value through error rate reduction and product improvement.
• Driven by new challenges and desire to be successful in all endeavors.
• Immensely enjoy navigating to all aspects of complex projects.
• Strong believer of Team/Smart/Hard work in correcting, improving processes and design solutions with proactive and dynamic approach.

CORE EXPERTISE/EXPERIENCE/QUALIFICATIONS/STRENGTHS:

• 15 years of SDLC experience in planning, developing, implementing and supporting state of art IT solutions.
• SDLC experience as Developer, Lead, Architect, Project/ Program Manager with last 5 years focused on Project/Program management, in private, public, state and federal sectors.
• 9 Years of proven expertise in implementation of SIEBEL CRM (Sales, Marketing, Service and Call Center), CTI Call Center solutions, IVR, PRM, EAI, eChannel Web portals.
• 7 years of proven ERP implementation experience with JD Edwards and BPCS.
• 1 Year of experience with Oracle’s Identity Access Management (Thor) for IT Security & Audit.
• Experience with Web Logic, Web Sphere, Java/J2EE, ASP/VB .Net Web Portals.
• 5+ years of experience with Siebel Analytics(OBIEE) for Data warehousing solutions with Informatica. 9+ years Actuate and Crystal Reports.
• Experience with ORACLE, Sybase, DB2, VMS, SQL Server an MS Access Databases
• 6 years of legacy system experience with IBM Mainframe and Mid Range AS/400 systems.
• Disaster Recovery, Business Continuity planning experience in Complex Distributed environment.
• Information Security, Internal Audit, SOX Regulatory IT compliance, SAS 70.
• Outstanding talent in resource loading (recruiting/staffing), leveling resources (sharing resources), team building, team consensus, budget management, developing project scope (budget, plan with timelines and delivery dates), customer relationship, cost avoidance, continuous design improvements, conducting status/steering committee meetings and customer reviews.
• Highly technical in providing thoughtful, innovative solutions. Innovation and Creativity by Championing the use of CRM, ERP, EAI, Analytics and Web(Java, .Net)
• Onsite-Offshore Mgmt: Lead Globally distributed teams, Onsite, Offshore, Onshore, Nearshore cross-functional, cross-technical teams with diverse backgrounds.
• Waterfall, Iterative, Agile, XP, RAD, JAD, LD, SCRUM and RUP.
• Initiating, Planning, Executing, Monitoring and Controlling, Closing
• 5 years of PM experience in Integration, Scope, Time, Cost, Quality, HR, Communications, Risk, Procurement.
• Handling Release Management task, ensuring timely reporting of defects, release notes, and code release metrics. Production Cut-Over planning, testing, documentation, communication and coordination.

PROFESSIONAL AND TECHNICAL SKILLS:

Quality(Testing): SEI CMMi Level V, ISO 9001 2000, 27001, TickIT, Mercury QTP, Load Runner

IT Audit: Sarbanes-Oxley (SOX) IT compliance, SAS 70, Internal Audit

CISA: Information Systems Audit and Control Association, ISACA, USA

CRM: Siebel CRM, SAP CRM, Siebel-On-Demand, SalesForce.com

ERP: SAP, BPCS, JD Edwards, People Soft

Analytics & Reporting: OBIEE (Siebel Analytics), Informatica, Data Stage, Actuate, Crystal, BO

Legacy: IBM Mainframe, IBM Mid Range AS/400.

CASE Tools: SYNON, LANSA, AS/SET

EAI: XML, SOA Web Services

Web: Web Logic, Web Sphere, Java (J2E), VB/ASP.Net

PROFESSIONAL EXPERIENCE:

Sr. Project Manager

Confidential, MD

Responsibilities:

• Responsible for deliverables in stages of project life cycle and obtaining Sign Off on deliverables.
• Providing Application Support & Maintenance services as per agreed SLA without escalations.
• Single Point person for client, facing client sitting at client site and handling requirements, issues and deliverables.
• Diagnosing client needs, managing project teams, and leveraging knowledge and skill of team to generate solutions. Ensure final product is of highest quality and meets client expectations.
• Oversee the day-to-day relationships with the client, providing thoughtful and pragmatic leadership. Dive deeply and often identify additional ways to help clients achieve their business goals over long/shortr term.
• Responsible for re building the client confidence, it required building relationships and winning their confidence to get more and continuous work from the client, and was achieved successfully.
• Responsible for resolving Logistics, Infrastructure, Functional and Technical issues starting from systems access to offshore, onsite-offshore link issues, escalating application/access issues with client for a timely resolution and to avoid any delays.
• Manage and direct project activities and resources, both onsite and offshore.
• Resolving inter-group/team/onsite-offshore communication and coordination issues.
• Responsible for resolving Logistics, Infrastructure, Functional and Technical issues starting from systems access to offshore, onsite-offshore link issues, escalating application/access issues with client for a timely resolution and to avoid any delays.
• Collecting Requirements, Define/Verify/Control Scope, Confidential, Create WBS, Product/Project Scope
• Part of Change Control Review board, to avoid Scope Creep and Enhancement request tracking activities.
• Responsible for working with Confidential and State agency business groups in gathering requirements along with business analysts in understanding, analyzing, reviewing, documenting and obtaining sign off on requirements. Managing Scope and handling Confidential to avoid scope creep.
• Defining Activities, Sequence, Estimate Resources, Estimate Duration, Develop/Control Schedule
• Consistent track record of meeting project budget and delivering milestones on time.
• Estimating Costs, Determine Budget, Control Costs
• Managed Multi-year, multimillion-dollar IT projects on schedule and on budget.
• Setting required job/charge code, maintain time and other expenses charged to the project.
• Planning QA, Perform QA, Perform Quality Control and Documenting Results.
• Meet and exceed quality goals and objectives. “Achieved b+ results with c- resources”.
• Followed International CMMi/ISO standards for process definition, improvement and software quality.
• Making sure the team was following the industry specific best practices were followed.
• Developing HR Plan, Acquire Project Team, Develop Team, Manage Project Team
• Planning, Hiring, Mentoring, move Onsite-Offshore and Attrition risk control.
• Enforcing Process and Standards adherence and compliance.
• Most team members performed “Above expectation” and all team members improved their level of performance.
• Resource planning, staffing and Attrition risk control, Mentoring and Movements between Onsite-Offshore.
• Was ultimately accountable for coordinating and soliciting updates, late tasks and deliverables from team members.
• Identifying Stake Holders, Plan Communications, Distribute, Manage Stake Holder expectations, Reporting Performance.
• Responsible for Scheduling and Participating in Joint Project reviews, Management committee reviews & Steering Committee meetings.
• Responsible to managing project plans and track day-to-day development work as per plan.
• Managing and providing weekly project status reports for all managed projects portfolio.
• Provided status reports and reported any team issues or concerns to the Core Project Management group.
• Communicating to Client/ Confidential Sr. mgmt on progress of assignments including time estimates, issues with mitigations plans and Contingencies to be observed.
• Responsible to maintain high level of transparency on Schedules, Budget and Risks/Issues and mitigation plans.
• Plan Risk Mgmt, Identify Risks, Perform Qualitative/Quantitative Risk Analysis, Plan Risk Responses, Monitor and control Risks.
• Met all target goals by identifying and tracking high risk areas, by implementing risk mitigation early and contingency plans as needed, through proof-of-concept technical and architectural prototyping, and by maintaining constant communication with Program/Project stake holders.
• Plan Procurements, Conduct Procurements, Administer Procurements, Close Procurements
• Assist with execution of our Release Management team ensuring timely reporting of defects, release notes, and code release metrics.
• Handling Release Management task, ensuring timely reporting of defects, release notes, and code release metrics. Production Cut-Over planning, testing, documentation, communication and coordination.
• As s Siebel functional expert responsible to provide Siebel product overviews, conducting JAD sessions.
• Responsible for leading the requirements analysis and Siebel product Fit-Gap analysis and effort estimation.
• Providing Architectural designs and configuration of client’s systems, along with documenting in each step of the implementation process.
• Providing innovative solutions to client requirements with flexibility and scalability.
• Laying roadmap to future upgrades and performing upgrade analysis.
• Flexible Product based (multi client/sites) architecture with deployment needs at multiple govt agencies.
• Cost effective Web portal hybrid architecture with Web Services and Java (J2E) and Siebel backend by eliminating product licensing.
• Development and deployment strategy for complex shared code base with multi client/ multi site deployment needs.
• Architecting Siebel IVR and CTI solution with Avaya integration.
• Designed solution for Siebel integration with Melissa Data Cleansing tool via Web Services.
• Overseeing the deployment of Actuate and Crystal reports for interactive reporting.
• Architecting OBIEE (Siebel Analytics) deployment with Informatica ETL for analytical DW needs.
• Architecting custom ABC solution for tracking Contact center agent’s productivity and compensation.
• Architected multi client/site custom and complex Organization structure, architecture, design and deployment.

Environment: Siebel 7.8.2.5, Siebel Tools, eScript, Actuate Reports, Crystal Reports, Melissa, LDAP, ADSI, Web Sphere, Java J2EE, Common Controls, Perl, Autosys, HTML, JMS, XML, Clear Commerce, Oracle, Clear Quest, Clear Case, Privia, Windows XP, Unix, Linux, MS Office, MS Project. Avaya S8730, Avaya IC 7.1.4, Avaya VP 4.1.

Siebel Technical Project Manager/ Implementation Manager

Confidential

Responsibilities:

• Active participation in IT Project Management, Discovery, Architecture, Design, Configuration and Deployment.
• Utilized eRoadMap Implementation Methodology during the project.
• Approach includes working with the State to confirm requirements during the Project Definition and Discovery stages.
• Execute, Control, Review, Input and approval of all status reports and Steering Committee reports prior to distribution.
• Including Weekly Status Reports, Change Control Log, Risk/Issue Log and Steering Committee Reports.
• Obtaining State Review and Acceptance of all SNRD Deliverables.
• Based on the requirements, conducted a high-level design of the configuration required and will then configure and develop the enhancements to the Siebel/SNRD solution and data integration with State systems.
• The main objectives of this stage are to design a solution that will best meet the State of Nevada’s identified business requirements and to prepare for and system test.
• Establish Development, Testing, UAT and Production Environment - load HW, OS, DB, Supporting software.
• This stage also includes installation and set up of the Development environment including loading Siebel software and the SNRD solution.
• Active IT participation in Interface development tasks. Establish TEST Environment - load HW, OS, DB, supporting software.
• Configured Application including Data/System Interfaces, Configuration Review
• Includes Unit, Integration and Systems, User Acceptance - System Acceptance
• Deployment Plan and Production Cut-Over Plan
• Active participation in program along with State trainer. Active participation in Plan, Materials development. Trained User and Operations Staff.
• Courses, curriculum, materials, logistics and timing of all that is delivered immediately before deployment
• Personal one-on-one knowledge transfer for State technical personnel to ensure they can support the system upon implementation. Our goal is to make our clients self sufficient as soon as possible.
• Active IT participation in production cutover and operations management.
• The Deployment Stage transitions the solution from the development/test environment to production pilot (or beta) to full deployment. Final configuration and tuning based on feedback provided during the pilot and production deployment, and the system will be transitioned to operations.

IT Development Manager

Confidential

Responsibilities:

• Architecture, Design, Development, Test Strategy, Test Plans, Project plans, Prioritization, Budgeting, scheduling, development and deployment.
• Very collaborate working relationship with Upper management and maintaining transparency with all issues and updates.
• Manage/Maintain the detailed project plan for milestones, resource allocation, issues tracking, communication and coordination with all involved teams.
• Also responsible for 24/7 Production support, Hot fixes, Software Upgrades and 24/7 On-call support.
• Also managed/lead QA testing in System testing and in automation of Regression and Performance testing.
• Introduced "agile" software development techniques, experience with Waterfall, XP and RUP models.
• As Architect primarily lead all product presentations, road shows, proposals and negotiations.
• Managed and prioritized projects to streamline efforts and improve efficiency of resources.
• Motivated team to become innovative in each member’s respective talents and skills.
• Trained/Cross trained/Mentored/Motivated new and existing team staff to become innovative in each member’s respective talents and skills and improved timeliness, accuracy and quality of building systems.
• Developed remediation strategies with solutions and project plans for Sarbanes-Oxley IT compliance for Logging & Monitoring, Access control, Access, IT Operations, Security and Change Management Controls.
• Interfaced with external auditors to validate strategy documentation and resolve Sarbanes-Oxley compliance issues.
• Built with high Security, Audit tracking features which are required for SOX IT compliance.
• Built with high Security, Audit tracking, Access features which are required for SOX IT compliance.
• Disaster Recovery/ Business Continuation/ Contingency Planning: Planned, coordinated, executed and documented the detailed steps involved in recovery of the systems between Production and Contingency sites.
• Scope Management and Confidential .
• Also responsible for implementing Actuate reporting and Siebel Analytics for reporting and analytical needs.
• Identified current Identity Management products in the market place and outlined how we could best leverage an IAM tool.
• Involved in Project Integration Mgmt in defining Project Charter, Project Mgmt Plan, Strategy and Roadmap.
• Involved in preparing Identity Management Request for Proposal (RFP) and distributed to selected vendors. And in reviewing the RFP responses and selected vendors to participate in Proof of Concept.
• Involved in Proof of Concept (POC) review from selected vendors including SUN and Oracle’s Identity Manager Products.
• Assisted in reviewing of a strategy and plan to implement ORACLE Identity Manager pilot project.
• Successfully deployment of pilot project implementation of ORACLE Identity Manager for User profile and for LDAP, Active directory.

Environment: Siebel Tools, eScript, Actuate Reports, LDAP, Site Minder, Web logic, Java, J2EE, Java script, Perl, Autosys, HTML, JMS, XML, VB, Oracle, Sybase, Clear Case, Clear Quest, Share point, Remedy, Windows 2000/XP, Unix, Linux, MS Office, MS Project.

Confidential, NJ

Siebel Sales / / Siebel Technical Lead

Responsibilities:

• Led the team in the implementation of Siebel Sales Force and eChannel for Business Channel Partners.
• Involved in GAP Analysis of Business Requirements and providing Fit GAP analysis and estimates.
• Understanding the underlying processes, creating business rules and technical design documents.
• Led the team in customizing the Siebel vanilla using Siebel Tools and SIEBEL VBscript.
• Also involved in developing new reports and Customizing existing reports using Actuate Workbench.
• Involved in the End user am along with business teams.
• Involved in Different phases of Testing like Unit, System, Regression and Automation of Regression.
• Involved in implementation of Product configuration for Lucent’s Complex Product Structure.
• Also Involved in Operations support.

Confidential

Siebel CRM / / Lead Developer

Responsibilities:

• Involved in Requirements Analysis, Fit Gap analysis with Siebel CRM, Architecture and Design.
• Involved in customizing the Siebel CRM application to suit client business process.
• Involved in customization of Siebel CRM and Integration with legacy applications for information sharing.
• Involved in Data Modeling, Mapping and Migration from Legacy systems into SIEBEL through EIM.
• Involved in supporting UAT, Deployment and Operations support.