SUMMARY

experience in a variety of industries including automotive, health care,insurance and banking.Track record of leveraging broad talents in varied technology and high-performance team building to design, deliver and maintain complex $MM systems and process improvement initiatives, taking enterprise system performance and productivity to the next level.

• Inventive contributor, with a “make it happen” attitude; always delivering on commitments. Exceptional ability to work well under pressure and complete projects with aggressive timelines.
• Highly analytical with “big picture” vision and the ability to work with management, staff and customers to convert business requirements into actionable project plans.
• Skilled relationship builder and able negotiator, successfully presenting cutting-edge technology proposals to key stakeholders and achieving buy-in.
• Recognized for ability to partner with business leaders and technical teams to plan, integrate, document and execute project plans on time/budget.
• Exemplary leader and coach, managing organizational change, mitigating risk, infusing new ideas and producing outstanding results in cross-functional team environments. Promote consensus building & team cohesiveness.
• Extensive experience in developing project plans including staffing requirements, WBS, scheduling, and coordination for all resources for the projects.

PROFESSIONAL EXPERIENCE

National Flood Services, MT 2008 April Current

IT Senior Project Manager

Directed four concurrent application development projects using Agile (iteration) processes with aggressive timelines and strict budgets.

• Spearheaded the effort to create an internal web presence for high volume customer service transactions while bridging multiple systems together through a single front-end using Service-Oriented Architecture.
• Managed team of 32 on/offshore resources in conversion of 102 tables and 300 programs from legacy IMS to DB2, reducing development time by 20% and costs by 12%. Also migrated legacy IMS/COBOL screens to Java/AION (similar to C++ language). Efforts led to $11MM in cost savings
• Created and maintained a detailed project WBS using MS Project.
• Managed successfully 5 major projects concurrently under pressure and within aggressive schedules
• Interacted with Business Users and gathered business requirements severalService oriented Architecture Applications (.NET Client-Server Technology)
• Performed /managed UAT testing for mission critical applications
• Worked with multiple business areas on RFP development and issuance
• Managed large scale technical projects, working with regional domain team members to gather requirements, scope technical efforts, determine solutions, set up project tasks/plans, and implement those solutions
• Controlled $12MM budget while coordinating migration/integration of Canadian accounting procedures, delivering project on-time/under budget.
• Managed several application development projects with SharePoint MOSS 2007

Confidential,MI 2007 Nov 2008 April

IT Senior Project Manager
Managed business-critical application development, product marketing and process improvement efforts, many valued in the $millions. Coordinated as many as 35 cross-functional, on/offshore teams on multiple concurrent projects with aggressive timelines and strict budgets.

• Created project charters and project plans.
• Spear headed the conversion process for the travel accident insurance from AS 400 to .NET Client-Server Technology using Agile (iteration) methodology
• Partner with team leads and managers in up to 8 departments to determine business requirements and project estimates.
• Proactively escalate priorities and project-specific, critical-driver issues.
• Manage reporting of benchmark statistics tracking feasibility hours, project design and programming costs.
• Improved Project Resource Skills; Balanced Project Resource Capacity and Demand using clarity

Confidential,MI 2007 Jan 2007 Nov
IT Senior Project Manager

• Interacted with Business Users and gathered business requirements for newvehicle model Service oriented Architecture (SOA) Application for Ford motor company.
• Managed several large scale technical projects, working with regional domain team members to gather requirements, scope technical efforts, determine solutions, set up project tasks/plans, and implement those solutions.
• Spearheaded development of CADB (Commercial account database) for Ford Motor Company.

Key Accomplishments:

• Drove an enterprise savings of $15MM by consolidating multi-location IT operations, establishing a revolutionary integration methodology, and streamlining operations that increased productivity by 25% for Ford Motor Company’s new vehicle purchase plan.
• Exceeding service level goals by 90% despite a 300% growth in dealers and 900% increase in customers.
• Slashed customer support calls 90%, by authoring Claims Analysis System documentation as a resource tool in problem resolution.
• Core member of Standards Committee, setting company standards for system design, programming, testing and implementation.
• Consistently assigned to handle highly sensitive and troubled “red” accounts.
• Recognized by key client as critical to their success, resulting in customer certification by senior management.
• Worked with challenging partners and customers on special projects focusing on the extensibility, performance and scalability aspects of the Teradata Database to enable new applications.
• Controlled $10MM budget while coordinating migration/integration of Canadian accounting procedures, delivering project on-time/under budget.

Confidential, MI

IT Project Manager (1999 April-2006 July) 7+ years

Charged with leading Several complex $MM Legacy systems including Service Contract redesign and warranty conversion projects.Oversaw the teams up to 45 people including off shore team.
Produced 12 technical manuals and 10 online help systems for a suite of software solutions, slashing customer support calls by 90%.
Boosted customer satisfaction rating from 70% to 92% in 2 years, by standardizing processes and procedures.
Headed development of a $1MM Weep System, requiring close work with KKH in Germany and Investor Accounting area. Project improved reporting and increased productivity by 25%.
Collaborated with key stakeholders on creation of a Mopar/TCR Pushdown process, completing project on time and $24K under budget.
Headed the co-op training program, entailing interviewing, hiring, training and mentoring new hires later promoted to permanent staff members.
Led build of an extranet claim entry solution for the international community using Agile (iteration) methodology.
Created and maintained a detailed project WBS using MS Project.
Key Accomplishments:
In just 3 months, saved $350K+ by managing 5 onshore and 15 offshore resources on Legacy Sundown project, requiring database coordination with other subsystems and downstream systems. Personally tuned application, increasing claims processing by 50%.
Enhanced Claims Reconciliation System, lowering processing time by 20%.
Worked with 6 departments to develop Vacor claim tracking application, cutting service costs by 25%.
Identified and resolved a major security issue causing loss of over $300K.
Instituted processes, policies, procedures and reporting mechanisms for product management departments, raising efficiency by 30%.
Influential in building revenues from zero to $10MM, through smooth operations, skillful vendor negotiations and high degree of client satisfaction.
Utilize IDS-Houston On-line Guide, MS Word, Excel, Project, PowerPoint, facilitation and coaching techniques to implement plans.

TECHNICAL

Languages: COBOL II, Java, JCL, HTML,
Java Script, VB Script

SKILLS

Databases: IMS, DB2, Oracle, SQL SERVER 2000, MS-Access
Platforms: IBM ES/9000
Software/Tools: MS Project, MS Office Suite, MVS/ESA, VSAM, CICS, Expediter, File-Aid, MQ Series, FTP, Lotus Notes, MS Visio, Out look,UML, Crystal Reports, Mercury Quality Center, QTP, Rational Rose, RequisitePro, PowerPoint, Test Director,Project server 2007,Team Foundation Server, Microsoft SharePoint

B.A. Sociology