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Technical Program Manager Resume

Phoenix, AZ


  • A highly self - motivated Senior Project Manager and a SAFe certified Scrum Master who has successfully managed multiple global delivery teams for multi-year programs worth over $1billion.
  • IT professional of 20+ years with over 10 years of experience in managing multiple Projects and Program.
  • Proven ability in initiating & managing enterprise level complex and high visibility projects.
  • Expert in managing end-to-end software delivery life cycle of projects using Waterfall, Agile Scrum and SAFe frameworks.
  • Strong communication and collaboration skills with business partners, project teams and senior leadership.
  • Demonstrated financial management skills by planning for projects over $1MM each year.
  • Managed vendor (Microsoft) delivery on the cloud Platform project.
  • Distinctive ability to lead cross functional teams and consistency in maintaining delivery schedule.
  • Certified SAFe Scrum Master.
  • Certified SMAC.
  • PMP trained Project Manager.
  • Efficient Sprint Planning for each Program Interval in Agile Release Train (SAFe).
  • Strong Analytical, Risk identification and Risk management skills.
  • Proven ability to manage teams located across the globe.
  • Over 5 years of experience in Agile Scrum managing multiple scrum teams.
  • Mentored 25+ Scrum teams
  • Championed Agile maturity scale-up efforts measured using Team velocity, Burn down charts and other 8 KPI’s
  • Inculcated the idea of innovation within scrum teams.
  • Diverse experience in Financial Services, Retail, Insurance, Safety product development, Printing and Telecommunications industries.


Management related: Program coordination; SDLC; Agile; Waterfall; Scaled Agile Framework; Scrum; Risk/ Issue management; Stakeholder management; Project tracking (Cost/ Scope/ Schedule); Matrix project management; Change/ Release management; Technical solutions; Vendor delivery management; CA Clarity PPM; CA Agile Central (Rally); HP Quality Center; SharePoint; Microsoft Project; Microsoft Office - PowerPoint, Excel, Word, OneNote; Microsoft Visio, Microsoft Azure, TFS

ETL: Ab Initio; Reporting systems based on Java, IBI and MicroStrategy; Assembler; Mainframe - COBOL; JCL; DB2; SQL; File-Aid, Xpeditor; Changeman; Unix Shell scripting ; D Confidential warehouse

Critical Thinking: Researching and Identifying problems; Evaluating options

Self Management: Ethical behavior; Time management; Detail oriented


Confidential, Phoenix, AZ

Technical Program Manager


  • Assigned project goal is to upgrade the QNXT version and utilize Trizetto’s hosting and management services.
  • Project required DCS to UAT the QNXT functionalities, SSRS reports, ensure Trading partner testing is complete and testing payment processes with AHCCCS.
  • This project requires strong system integration and close coordination with the PMO.
  • Responsibilities include managing monthly steering committee meetings.
  • Successfully completed the deployment phase of Microsoft’s Azure platform project for the departments Guardian program which is a POA solution on Child Welfare Information Systems..
  • Project Management tools used included projectmanager.com; MS Project, Excel, Visio, PowerPoint; TFS, Visual Studio

Confidential, Troy, MI

Senior Project Manager


  • Managing multi-year, multi-million dollar SDLC projects for the client Confidential in various technologies and roles
  • Scrum Master for multiple scrum teams in a Digital Agile Release Train using SAFe..
  • Developing business critical ETL and Mainframe based applications for Confidential .
  • Supporting Tier1 reporting applications for Confidential .
  • Enhancing and supporting Assembler based applications for the client Confidential Corporation.

Confidential, Phoenix, AZ

VP Project Manager & Scrum Master


  • Managing multiple cross-platform project teams for the program across the globe
  • Coordinate with PMO and implement their guidelines across teams.
  • Matrix collection and status reporting to VP’s and CIO’s.
  • Analysis of business requirements.
  • Scrum Master for multiple Reporting teams in the Digital Agile Release Train (SAFe)
  • Collaborate with product owners, business, RTE and market teams to align on scope, project costs and schedule.
  • Develop and deliver new client reports as per regulatory and compliance guidelines applicable for each market.
  • Risk Identification and Mitigation to ensure delivery on schedule.
  • Manage vendor (translation services) deliveries.
  • Create and maintain Cost Plan.
  • Ensure SDLC compliance by creating and maintaining required artifacts in SharePoint.
  • Implement projects using Waterfall, Agile Scrum and SAFe frameworks.
  • As a scrum master,
  • Remove scrum team impediments
  • Facilitate scrum events - Sprint planning, Daily stand up, Sprint review and Retrospective
  • Collaborate with Product Owners
  • Manage multiple scrum teams
  • Plan for scrum teams in the Agile Release Train
  • Attend Scrum of Scrum discussions
  • Create Sprint Plan for multiple Program Interval’s (PI) of 6 sprints each
  • Track the development and releases of project in sync with the Agile Train.
  • Project management tools included MS Project, Excel, Visio, PowerPoint; SharePoint, CA Rally, Clarity and project development tools involved ETL- AbInitio, IBI webfocus, MicroStrategy, Java, HTML

Confidential, Phoenix, AZ

Sr. Project Manager


  • Coordinated and developed ETL solutions to identify and segregate travel d Confidential .
  • Managed teams using cross platform applications based on Java, MicroStrategy and AbInitio based ETL.
  • Delivered project on schedule using Waterfall methodology.
  • Project Management tools used included MS Project, Excel, PowerPoint; SDLC, Waterfall, Clarity, SharePoint and project development tools involved IBI webfocus, ETL - Abinitio

Confidential, Phoenix, AZ

Project Manager and Technical Lead


  • Analyze business requirements.
  • Worked with business partners on solutions related to d Confidential cleansing and simplification of a complex merchant hierarchy as received from the source system.
  • Executed the project using waterfall methodology.
  • Managed team end-to-end.
  • Motivated team to brainstorm and innovate on complex solutions.
  • Conceptualized design, developed and delivered an application using AbInitio ETL, Stored Procedures and Java
  • Developed ETL d Confidential cleansing graphs
  • Project Management tools used included MS Project, Excel, Visio, PowerPoint; Clarity, SharePoint and project development tools involved ETL - AbInitio, UDB, SQL, Java

Confidential, Phoenix, AZ

Project Manager & Technical Lead


  • Managed multiple UM teams to deliver enhancement projects related to merchant chaining and ETL used to load d Confidential in the warehouse.
  • Executed the project using waterfall methodology.
  • This initiative utilized a unique team model using a fixed team to develop medium complexity enhancements related to inbound applications for the d Confidential warehouse.
  • Managed all phases of the projects, including capacity planning, project execution, implementation and stakeholder management.
  • Project Management tools used included MS Project, Excel, Visio, PowerPoint; Clarity, SharePoint and project development tools involved ETL - AbInitio, UDB, SQL, Java
  • ETL - AbInitio
  • Unix
  • Warehouse Manager
  • Assembler
  • Mainframe based utilities

Confidential, Minneapolis, MN

Project Lead


  • Executed multiple Enhancement and Maintenance projects on the Confidential software which was based on Assembler and COBOL mainframe application technologies.
  • Lead a team size of 30+ developers based in Hong Kong for Confidential ( Confidential ).
  • This project was a 2 year Confidential initiative utilizing Mainframe based technologies - Assembler, COBOL & CICS. Teams were located across Hong Kong and India.

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