PROFESSIONAL BACKGROUND:

Detail - oriented and PMP-certified professional with experience in Confidential /Agile, process redesign, and automated testing. With over 20 years’ experience aligning internal team members and external stakeholders, while keeping project goals in sight. Skills include process analysis and redesign focusing on financial structures as well as human resource and administrative streamlining.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Worked with the client to create and implement a strategic plan for a new in Confidential t facility
• Led 20 workstreams to develop operational procedures, job aids and budgets
• Documented Current State and helped the workstream team create their Future State

Project Manager

Confidential

Responsibilities:

• Worked on a variety of ad-hoc projects to analyze current state of daily process and devise a lean alternative that included a quality check and backup plan.
• Conducted knowledge transfer sessions with the client of the future state processes, ensuring they could maintain the revised structure.
• Assisted with the development of a SharePoint site by conducting weekly reconciliations of information in the new site to their systems of record.

Operations Coordinator

Confidential

Responsibilities:

• Responsible for analyzing the projects financial status and acted as a liaison between the operations department and the finance department to resolve issues.
• Worked with all Practice Leads to ensure resources properly utilized.
• Defined the monthly process to recognize and accrue work in process project revenue.

Changepoint Administrator

Confidential

Responsibilities:

• Worked with business users to gather requirements for reports and new functionality.
• Collaborated with the vendor to implement updates and changes.
• Developed and implemented support and sessions, one-on-one guidance and troubleshooting for system users.

Independent Validation and Verification (IV&V) Team Member

Confidential

Responsibilities:

• Worked with clients to gather required documentation related to the project.
• Interviewed client and client’s project team members as well as reviewing and analyzing the documents to ensure they followed proper project management protocol.
• Generated detailed documents highlighting project s as well as recommendations on areas to improve.

Confidential

Responsibilities:

• Facilitated a session explaining the Confidential methodology and benefits; incorporating games to help them understand the process.
• Worked with the client to create their own boards that would work for their environment; following up after several weeks to provide feedback and suggestions for their board progress.

Confidential

Scrum Master

Responsibilities:

• Facilitate daily stand-up to review progress and any group needs or issues.
• Worked with the client’s project team to create and organize their Confidential board; grooming the backlog and planning sprints.
• Track burn up to show progress and limit scope creep.
• Administrator of Version One, Agile management tool; tracking story progress and pulling matrix to review with the group. Used Issue Tracking to document, track and remove impediments against user stories.
• Coordinate the project calendar, deliverable schedule and daily activity flow. Document all decisions/issues laid out by the customer core team.
• Collaborate with the team to determine software requirements and web page flows.
• Document changes to the process flows in response to the automation of some process steps.
• Create automated tests to run against web pages created by the development team. Resolve web page issues and create a backlog of defects and enhancements.

Confidential

Responsibilities:

• Analyzed the financial procedures and created a Standard Operating Procedures document that was adopted by the company. Continuing to refine and update the procedures as required.
• Reviewed the Human Resource process to define requirements and document a flow to ensure all parties involved acquire and maintain required documents.
• Developed a process flow to unify the project booking process, listing required documents and turnaround times to ensure the projects are ready for time and billing upon start date.

Confidential

Operations Coordinator

Responsibilities:

• Drove the implementation of new software for service and project management. Defined processes and procedures in correlation to the software functionality.
• Managed field tickets from start of call through billing, ensuring all costs billed out at proper margin. Worked with customers to resolve issues and answer questions.
• Acquired all project material, trying to stay at or below estimated cost and scheduling labor to coincide with subcontractor labor.
• Coordinated the submission of project submittal documents and operation manuals.

Confidential

Payroll Administrator

Responsibilities:

• Ensured payroll process for Southeast and Midwest territory.
• Generated monthly Union reports.

Administrative Supervisor

Confidential

Responsibilities:

• Developed a set of policy and procedures to cover the changes resulting from the organizational restructuring.
• Hired and all administrative staff, building a cohesive team that functions with little interruption.
• Simplified payroll and cut entry time length by half.
• Analyzed financial reports in Reflections and Baan ERP systems, finding over $20,000 in incorrect or double entered costs hitting jobs and overhead accounts.

Confidential

Regional Manager

Responsibilities:

• Maintained a crew of Mystery Shoppers in the territory for our client, a large department store.
• Met with the client to ascertain and document the client’s needs and address any issues or problems encountered on store premises.
• Reviewed Customer Service Reports to ensure constant quality. Consolidated and compared monthly numbers to the standard index.