SUMMARY:

• Product and Project Management for, Healthcare, Banking, Retail, SAP, E - commerce, Real Estate, Automotive, Non-profit, Legal, and Outsourcing industries
• Leadership experience in multi-cultural and multi-disciplined synergies with high-performance work streams such as, Finance, Supply Chain, Marketing and Merchandising, eCommerce, Infrastructure, Data and Telecommunications,
• Responsible for end to end management of small-large scale engagements, on/off-shore team coordination (20+) with up to 85M revenue. Career led project focus on product development, cloud application development and infrastructure using Scaled Agile and SDLC methodologies
• Highly skilled in Executive level communications and reporting, tech solutions demos, prioritization and execution

SKILL:

Business Applications: JIRA, Confluence, Product Plan, HP QC, ServiceNow, O365, Google Apps, Pivot Tables, KRONOS, SharePoint, HP PPM, BMC Remedy, RemedyForce, Salesforce and Remedy Asset Mgmt., Siebel CRM, Tableau

Legal Applications/Content Management: eDiscovery Relativity, Concordance, IPRO, Westlaw, iManage, Filesite, Workshare, IBM FileNet, Enterprise Dropbox

Cloud/Systems Security/Programming: AWS, Cloud Foundry, TCP/IP, DNS, DHCP

SAP Systems: SAP ERP 4.7, SAP ECC6, PI 7.1, BW7, CRM, SCM, HANA

Mobile Apps/Remote Tools: iPhone, Android, iPadx, Surface, Droid, Citrix Receiver/ XenApps, VMware, VPN, Citrix Mgmt. Console XenDT, PCAnywhere, GoToAssist

Console Administration: Win2008; Active Roles Service, AD, SCOM Host Monitor, RSA ManagerDMS Utility Admin, Altiris Deploy Server, BB, BB Desktop Manager; BES/BAS/BoxTone Admin, Good Mobile Control Admin, RemedyForce CMDB, Salesforce Team Responsiblities

Hardware/Software Skills: MAC, Dell, Lenovo, HP, IBM LT, Tandberg Movi Client, SnagIt, CIC Unified Comm, Polycom, Avaya VOIP, ACD, Windows, IEx, iOSx, Safari, Chrome, Firefox, Adobe DS/CC/CS6, Knowledgewise

PROFESSIONAL EXPERIENCE:

Remote Product Manager

Confidential, Nashville, TN

Responsibilities:

• Migrate HP PPM users to RemedyForce Salesforce platform and sunset HP PPM/DCMS tools
• Integrate isolated ticketing systems (i.e., Siebel CRM, RemedyForce and JIRA)
• Integrate and enhance Tableau reporting dashboards with RemedyForce for metric accountability
• Oversee development of Salesforce reporting dashboards and views
• Combined product budget: $7.8K
• Completion of migration and tool integration allowed for an avoided department penalty of $170K per quarter
• Eliminated the $18K/yearly maintenance cost for the 4 HP PPM servers
• Centralized ITSM tool and standardized ITIL processes reduced audit time with increased service quality and transparency into processes through metrics to drive accountability
• Single system integration allowed faster onboarding with standarized processes and scalability
• Removed compliance security risks by migrating to a more secure and functional platform
• New Self Service intake offered a 360 view of the ticket for better visibility, manageability and trackability
• Elimination of gap communication allowed more collaboration between work systems and cross-functional teams
• Elimination of old manual processes to increase ticket tracking and reporting capabilities through automation
• Replacement of older more cumbersome user interface with a more robust and easy to use technology

Remote Project Manager

Confidential, Charlotte, NC

Responsibilities:

• This project is part of the Efficiency and Effectiveness Program Framework which delivers simple, safe-and-sound, innovative and integrated solutions for the allocation and decommission of databases
• Migrate 3000 Databases to new Exadata systems and decommission legacy Databases
• 3-year planning for billing and new OEM Chargeback module build (including dynamic/fixed rate scenarios)
• Alignment of Financial work stream and service plan for early adopters and overall migration estimates
• Reduction in annual operating costs
• Allowed program tracking of expenses for the OCR effort which yielded a reduction in annual operating costs
• Secured internal data as it moves across the network and internet
• Delivered highly consolidated and standardized target architecture for Oracle database deployments
• Deploy a Cloud Foundry (CF) Platform as a Service (PaaS) solution with the intent to have all new ‘ Confidential ’ development or existing application that are Cloud Foundry compatible, willing to migrate and self-funded
• Allowed Cloud Foundry application automation to eliminate manual processes
• Successfully impacted how infra services are offered for the provision of technology solutions
• Allowed for an easy automated Cloud Foundry application on-boarding system, using the Azure platform
• Streamlined Cloud Foundry Build and Release (BAR) 12 Factor processes to standardize buildpack builds, version control, licensing, Speed to Deployment process, Cloud Native App Migration Guide and Survey for app on-boarding

Program Manager

Confidential, River Forest, IL

Responsibilities:

• Establish and launch a new Online division
• Allocate and control product development, data security, web services with SEO and marketing efforts
• Trade show Retail Sales and Merchandising
• Oversee logistics and transportation management for store layout and design
• Electrical, Wi-Fi, lighting, display layout and design, booth setup/breakdown, all vendor and business communications
• Offered eCommerce Java public cloud (PaaS) for added security and low maintanance costs
• Robust online content management system with Social Media and Mobile options for Product Analytics tracking
• Product scalabiliity with shopping cart, credit merchant solutions and increased search capabilities for better UX

SAP Project Manager (PMO)

Confidential, Bolingbrook, IL

Responsibilities:

• Gift Card process allowed for single location processing, serial number validation and pack confirmation
• Reclamation integrated report, content data and Financial tracking systems to sustain cost integrity
• Inbound Freight Consolidation delivered supply chain visibility, better managability of daily operations, uncovered opportunities to optimize the supply chain and drive incremental value
• Hazmat Compliance offered BW reporting and Master Data Integrity with SKU cleanup and validation
• JDA Space Planning App upgrade streamlined the Planogram process resulting in a time saving set of new processes
• PO Header project provided IBM sterling and Ariba suppliers with Ship by date, Arrival date, and Cancel Date data
• Info Steward Web Reporting tool provided a report tracking with SAP integration capability
• CubiScan provided a UX design and web service for distro center and store mobility screen enhancements
• SAP Security measures offered to meet compliance and regulatory needs for master and confidential data protection

Project Manager (PMO)

Confidential, Oak Brook, IL

Responsibilities:

• RemedyForce (SaaS) Service Desk Portal Enhancement streamlined ITSM, ITIL processes and SLAs
• Daptiv PPM Cloud Platform (Paas) and Report System Enhancement, expanded reports to Cost Tracking, Resource Time Management, Invoicing and Bill tracking for a more efficient automated PPM reporting system
• Business Continuity/Disaster Recovery Testing allowed for DR planning and data save preparation

Sr. IT Project Manager (PMO)

Confidential, Deerfield, IL

Responsibilities:

• Project Manager and 3rd Party Business Consultant to onsite procument team for contract management.
• Responsible for project team collaboration, project communication, requirements and project timeline
• Partner with Strategic Sourcing team to close Cisco, IBM, Oracle and Microsoft EA Maintenance contract renewals
• Combined project budget: $49.8M
• Cost savings for (2mo) early contract close to eliminate security and support risks for instore equipment and servers

Technical Project Lead

Confidential, Des Plaines, IL

Responsibilities:

• Asset Management Tool data cleanup and enhancement
• Hardware Deployment Refresh implemented for the rededication of legacy equipment to DR site or decommission
• Active Directory auditing process to align role base entries, assess on/off-boarding standards and processes
• Assest Management Tool cleanup and enhancement allowed for better controls and verification for data correctness
• CIC Telephony VOIP Upgrade allowed WIFI updates and the decommission of legacy telecommunications tools
• Hardware Refresh resulted in 100% Customer Satisfaction rating with DR site testing and update
• Active Directory audit generated new process standards and documented policies for HRIS resouse realignment

Confidential, Chicago, IL

Project Lead

Responsibilities:

• RSA tool and Oracle platform upgrade with data migration and database cleanup
• Mobility integration with iPhone, Android, iPad models certified for RSA software
• Oracle platform move increased data security
• RSA tool upgrade allowed better client record managability and quick data clean up of legacy records
• Implementation of a Global IT RSA SecurID Policies and Procedures manual for end users and technical staff

Senior, Systems Support Specialist

Confidential, Chicago, IL

Responsibilities:

• Responsible for client database and asset management to ensure correct placement of system and audit controls
• Performed tape library maintenance and management tasks
• Performed network operations support monitoring (SCOM / Host Monitor) includes VOIP issues and Telecom outages
• Monitored and analyzed network for system security breaches to determine risks levels and target critical elements
• Executed manual QA regression testing for the resolution of system outages/CCRs/patch maintenance