SUMMARY:

• A dynamic executive with over 15 years of IT experience in business process improvement, operations, B2B integration & project management. Brings a track record of driving revenue and capitalizing on current/future business opportunities through effective program portfolio planning and implementation.
• Implemented a service - oriented architecture B2B integration technology. The change management plan included IT-wide training, process standardization and documentation, lean activities that transformed the work from person-dependent to process-dependent, developing support capabilities both on and off-shore, and complete process documentation. The new technology reduced integration time and cost that attracted more customers since the B2B integration was the most expensive part of a project.
• Led a team to plan and implement global change management for an automated supply chain system. The automation provided a shift from planning by spreadsheets, and, even though it eliminated data re-entry and human error that introduced, it was met with great skepticism by those accustomed to the old processes. By developing intuitive GUI’s and training for all levels of the organization, the project was successfully implemented. Projected savings were $100MM per year.
• Developed a project plan for consolidating multiple sales data / reporting (Business Intelligence) environments and gained business approval valued at $3M/year.
• Implemented supply chain improvement project and lean process approaches, reducing a distribution center’s total inventory by 30%, saving $4M/year.
• Led initiative to implement Sailpoint Identity and User Access Management system, replacing an outdated and unsupported system, to thwart the increasing attempts to hack into Personal Health Information. The implementation strategy required complex customizations and coordinating several teams to achieve timely production.
• Implemented an improved user experience monitoring system that integrates cloud mobile app and website response times to allow real-time alerting on slow responses.

EXPERTISE INCLUDES:

• Project Management Enterprise Applications Mgmt. Cloud Services Development
• Agile / Scrum Vendor Mgmt./COTS Enterprise Applications Mgmt. Budget Mgmt.
• Program Mgmt. Software Development Lifecycle Change & Transition Mgmt.

TECHNICAL SKILLS:

• Office 365 Suite (Exchange, Office ProPlus, SharePoint On - Line, Delve, Word, Excel, PowerPoint, Skype)
• IBM ClearQuest
• IBM WTX
• Tibco Enterprise Service Bus
• BMC Remedy (ITSM, CMDB, Knowledge Mgmt., Change/Release Mgmt.)
• BMC Discovery (ADDM)
• CA-Clarity
• CA-APM
• CA-Endevor
• Aptean/Consona Knowledge Mgmt.
• Sailpoint (IIQ & Compliance Mgmt.)
• Symantec VIP
• CyberArk
• Compuware-ISPW
• Splunk
• Aternity
• Solarwinds Orion
• HP-BSM
• HP-SiteScope
• Zoho AppManager
• Site 24 x 7
• Microsoft SCOM (Systems Center Operations Mgr.)
• Microsoft O365 Suite
• Microsoft Dynamics
• Microsoft Project
• Microsoft Azure
• New Relic
• Nagios
• Sensu
• Planview
• Jira
• Rally
• DemandBridge-Distributor, WebEC, & Enterprise

CAREER TRACK:

Confidential

Project Manager

Responsibilities:

• As IT Director, hired and developed a team of storefront developers, graphics/type-setters, system analysts, and data analysts.
• Reduced the use of contractors by creating a training program to take over those specialized responsibilities.
• Managed a vendor who provided ITSM support and 24 x 7 monitoring.
• Quickly learned the print, promo, and apparel business of brand management, participating in marketing development activities to increase sales.
• Used Agile methodologies to lead projects to build web storefronts for clients. In the past, storefronts were shown to Sales and their clients upon completion.
• Many times clients didn’t know what until they saw the finished site.
• This led to many customer changes right before go-live, causing severe delays and dissatisfaction.
• Using daily scrums coordinate the functions of graphics, software development, customer service, and sales.
• By having functional reviews every week, clients were able to adjust the functionality, look, and feel of their storefronts.

Confidential

Manager-IT Operations-Enterprise Tools Support

Responsibilities:

• Managed three (3) teams. 3 Leads, and 12 Systems Administrators and Software Developers.
• The three teams include 1) Sophisticated systems monitoring for servers, portals, applications, and complex logical transactions in claims processing, 2) CA Clarity and SharePoint development and maintenance, and 3) Other tools such as BMC Remedy ITSM / ADDM / CMDB, Knova Knowledge Management, and Sailpoint Identity and Access Management (IAM) along with Compliance Management.
• Vendor management was a key part of this position. Setting and reinforcing performance standards with key suppliers to realize full value from the enterprise applications was critical. Quarterly vendor ratings and discussions about performance provided improvement initiatives.
• When there were under-performing vendors, I worked with procurement to launch Request for Proposal projects to evaluate alternative vendors.
• Led strategic initiatives to provide Software as a Service for many of the enterprise tools. Consolidating 15 monitoring tools down to 5 that can accommodate move to AWS and Azure.
• Drove the initiative to approve and roll-out O365: Exchange, SharePoint Online, Office ProPlus in a security-certified environment. Drove the multifunctional initiative to get a Business Associates Agreement signed by the CEO.
• Used Agile methodology to developing SharePoint sites to meet customer expectations and coordinate the coding, systems administration, and internal customer expectation.
• Working with the Corporate Customer Experience Team and Change Management Community of Practice Core Team as we leadership for improving the corporate focus on a frictionless, seamless experience for our consumers.

Confidential

IT Manager

Responsibilities:

• Managed a team of 20 business analysts and developers to provide business-to-business and application- to-application electronic data integration.
• Lead the implementation of improved integration technology that includes Service-Oriented Architecture with an enterprise service bus and proprietary canonical middleware.
• Responsibilities include budget, strategic planning, personnel development, as well as new client start-ups and existing client enhancements.
• Daily Scrum meetings were held to coordinate Business Systems Analysts, Developers, Sales, and Operations.
• This allowed us to hit our go-live dates on time and avoided the budget overrun. Integration was the most costly part of bringing on a new client.

Confidential

Consultant

Responsibilities:

• Market, sell and install Supply Chain Planning Software, including Vendor-managed Inventory and Demand Planning capabilities.
• Manage projects for clients, including Business Process Improvement. Led the 2-week training and implementation time for small to medium-sized businesses.
• Average ROI - 6-12 months.

Confidential

Sr. Mgr. IT

Responsibilities:

• Managed nine direct reports assigned to Confidential IT Sales projects and production support. Responsible for project management, change request triage, solution requirements, quality assessment, user acceptance testing and environment coordination at release. Continued with the projects to ensure they were in a sustainable mode.
• Reduced IT Production Support personnel by 60% - set clear priorities with the users for triage of the issues in Regions and Businesses. This reduced the Production Support costs by $600K per year
• Developed and led a 3-year, high-level project to migrate 5 global sales data environments into one environment and 3 reporting tools into one.
• Led the sales data architecture design project that provided the basic data feeds for other business areas such as Demand Planning, Production, Product Development and Finance. Global data was consolidated into one warehouse and reporting tools into one tool.
• Pursued and obtained regional support and agreement.
• The plan, when implemented is valued at saving $3M per year.

Small Business Consultant

Confidential

Responsibilities:

• Led project to install supply chain planning software for a catalog lab equipment company that immediately reduced inventory by $200k while maintaining service levels.
• This required delivering the data from the ERP and developing reporting. QA testing, environment coordination and release was integrated with the business operations.
• Using Lean Process Technology led a manufacturing and distribution business through a strategic & supply chain planning project to increase production and sales by 100% in 3 years without additional warehouse facilities, saving substantial capital expense.

Confidential

Strategic Research Program Manager

Responsibilities:

• Worked with Confidential businesses to identify the fundamental research needed for their future products, then managed the research and development of the company’s long-range technologies projects…typically 10-15 projects at a time.
• Responsibilities included recruitment of top researchers for those technologies, setting/tracking research milestones, estimating and providing resource/process requirements, resource planning and tracking, project pipeline planning, and the transition from lab to business.