SUMMARY:

• MBA degreed Business Leader with experience in generating revenues and achieving cost savings/profits utilizing expertise in Program Management, Marketing, Contract Negotiations, Purchasing and Program Planning.
• Process driven business leader skilled at project management, procurement, supplier, development/management, production planning, employee management and operations management within dynamic environments.
• Collaborative communicator with a solid record of accomplishments in negotiating/developing successful relationships with internal and external global customers.
• Engineering team leader for several Software and Hardware projects and programs for Confidential, Finance/Healthcare/Insurance Information Technology Program/Project Management, Confidential and Confidential projects.
• Excellent knowledge and understanding of internet, mobile, and tablet technologies.
• Successfully completed the below projects using both Agile and Waterfall PMO methodologies.
• 15 Years’ experience in Program and Project management, IT audit, remediation and Customer/Stakeholder delight
• Experienced in Microsoft Office suite of tools, and SharePoint
• Expert in Customer requirement Planning and Financial planning for large Programs and projects up to 50 Million USD
• Several years managing database migrations in SQL and Oracle to include all levels of customer acceptance testing, remediation and reporting
• Analyzed and implemented various customer facing applications and Firewalled Infrastructure projects meeting or exceeding the latest IT security standards
• Audited and analyzed various IT Infrastructure and applications, managed implementation of continuous monitoring applications
• Managed and assisted in customer testing and customer survey of processes and customer facing applications, helping to improve process flow as is to future state implementation and testing/training for quality
• Responsible for integration of Cloud based storage for handling beyond normal transaction activity
• Drove and managed 3 rd party agreements for various Cloud based storage, IT assets and Software applications to include draft, audit and negotiation of final contracts
• Led installation, configuration, training, custom reporting, IVR application, implementation, and maintenance for national, multi - site call centers
• Directed implementation and management of numerous VoIP and TDM PBX installations with up to 2500 handsets and peripherals.
• Coordinated internal and external project team members with expertise in VoIP, call center, and private networking implementations for multi-site telecommunication and IT projects.

PROFESSIONAL DEVELOPMENT AND KEY QUALIFICATIONS:

• Customer Management Process Improvements Six Sigma Green Belt Certified
• Revenue Generation Root Cause Analysis AGILE and Scrum methodologies
• Program/Project Management Problem Resolution Data Base Management
• Contract Negotiations/Management Operations Management MS Office Suites
• Method 1 Project Management Truth in Negotiations Act CPIM
• Microsoft Project PMUWS INCOTERMS 2000
• Anti - Trust Training Benedict Real World Negotiations Financial Analysis
• Imitational Liability Training Dynamics Negotiating Skills Managing Exports
• Contract Management AVSOFT Database Work Breakdown Structure
• Authoring Contracts Annual Sales and Marketing Seminars Six Sigma Green Belt
• Preventative Law Program Management Professional Green Belt for Growth
• FAR/DFAR Training Secret Government Clearance PMP coursework
• Earned Value Management PMBOK Business Analysis
• Microsoft Project Clarity Audit training
• Taking Meeting Minutes Microsoft Visio Microsoft Outlook
• Microsoft PowerPoint Project Planning Timelines
• Data Entry Microsoft Excel Consulting
• Project Coordination Interpersonal Skills STAMP
• DataMart Oracle Exadata database migrations

TECHNICAL SKILLS:

• Create and review SOW, RFPs and RFQs for technical requirements
• Microsoft Office Suite including Visio and Project
• RFP response/Contract draft and negotiation/Contract management
• Telecom/Network configuration and installation
• Low-voltage cable plant installation
• IT Security Response Management - Splunk exposure
• Cloud IT Implementation
• KYC experience with Banking customers
• Microsoft 365 and Active directory
• SAFe Agile

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, Arizona

Project Manager

Responsibilities:

• Bill Pay and digital payments is a way to schedule automated payments and manage finances on a daily basis
• Oracle Database Cloud Migration of Payments BPAY/OPS/PYD applications and other internet money movement solutions and applications
• Project lead for Payments applications upgrading monitoring and speed enhancements to the application
• Manage high level to low level daily tasks for Database Analysts, Developers, technical and business level resources
• Create schedules and agreements with the teams, QA, technical and business to coordinate successful Production and backup (BCP) level migrations
• Identify risks and issues, create plans to fix issues as they arise
• Reporting to senior level management through PMUWS and scheduled meetings with high level milestones required for budget and resource planning of Program resources
• Mentor and train Project Managers new to the PMO and Confidential processes for managing IT projects
• Budgeting using STAMP
• Used hybrid PMO methodologies cross between Waterfall and Agile.

Confidential, Phoenix, Arizona

Project Manager

Responsibilities:

• Lead and support multiple risk and compliance activities
• Connectivity Center of Excellence leader building a Patch management process and tooling for Confidential IT
• Responsible for leading a small project team to create process and tools supporting the Enterprise Patching Program, leading in US Government Audit readiness
• Center of Excellence Practice Lead, this role will help support project and program activities in alignment with the Enterprise Patching program
• Accountable for leading CoE activities as program lead, drives resources in order to meet program deliverables, and manages project plan, risk tracking, issues log, and overall communications for the Connectivity CoE
• Supporting multiple projects and activities across network infrastructure in support of risk and compliance
• Supporting audit readiness activities, operational risk consultation and oversight, and or multiple project related activities in support of high profile initiatives
• Written/oral communications throughout the organization at all levels to include executive teams
• Managed database audit and remediation of IT infrastructure for Connectivity assets
• Reporting of current database audits status with risk remediation planning
• Used hybrid PMO methodologies cross between Waterfall and Agile.

Confidential, Phoenix, Arizona

Project Manager

Responsibilities:

• Foreign Exchange transactions and Dodd Frank Compliance reporting projects Project Manager responsible for managing technical project teams through the Confidential SDLC process.
• Responsible for inventory/operations and financial analysis for several projects simultaneously.
• Used technical project management experience to manage operational changes and methodologies for their Oracle implementation, resulting in savings and a leaner IT assets distribution/management process.

Confidential, Phoenix, Arizona

Director of Programs

Responsibilities:

• Director of Programs responsible for leading technical teams as their Scrum Master.
• Leader for the Big Data to Hadoop Program.
• Lead an Engineering team through the AGILE processes to deliver two worldwide Confidential initiatives.

Confidential, Phoenix, Arizona

Project Manager

Responsibilities:

• Lead for Government required audit of IT Infrastructure by Serial Number and Manfacturer.

Confidential, Phoenix, Arizona

Project Manager

Responsibilities:

• Managed Enterprise services resources to complete projects. Assisted with organizing Technical Team PMO organization.
• Created and administered SOWs. Facilitated “account engagement team” meetings and calls to gather, evaluate, and develop solution requirements SOWs for client requests.
• Assists in getting clear on project outcomes and EIT Shared Services resources required to achieve project successes.

Confidential, Phoenix, Arizona

Project Manager

Responsibilities:

• Project Manager responsible for assuring Wachovia and Confidential merger activities completed successfully for IT Assets, Applications (Payments and DataMart) and services.
• Project Manager responsible for managing technical project teams through the Confidential SDLC process.
• Responsible for inventory/operations and financial analysis for several projects simultaneously.
• Used technical project management experience to manage operational changes and methodologies for their Oracle implementation, resulting in savings and a leaner IT assets distribution/management process.

Confidential, Phoenix, Arizona

Program Manager

Responsibilities:

• Program Manager in charge of Hospital to Clinic renovations to include moving IT infrastructure and improved customer processing
• Change and schedule management for hospital operations during renovation project
• Reviewed, negotiated and managed major supply sub-contracts, achieving savings for both time and budget
• Draft/review internal/external customer statement of work (SOW) documentation, achieving internal and external customer clear work direction
• Responsible for communication to all levels impacted by the work being performed to modify the hospital, to include media releases
• Worked closely with Tri-West during transition to assure minimal customer impact caused by move to new building
• Planned and managed procurement and logistics
• Used E-Procurement Tools and SharePoint
• Written/oral communications throughout the organization

Confidential, Phoenix, Arizona

Project Manager

Responsibilities:

• Global software markets and risk mitigation
• Negotiate and finalize agreements and performed contract analysis
• Update, prepare and issue request for bid/quote/proposal/information documents to qualified suppliers, receive supplier offerings, prepare summaries, equalize offerings, negotiate clarifications, issue appropriate contracts, statements of work and purchase orders.
• Reviewed, negotiated and managed major supply/procurement sub-contracts, achieving millions in savings
• Draft/review internal/external customer statement of work (SOW) documentation, achieving internal and external customer clear work direction
• Drafted and maintained project schedules through coordination of Confidential and supplier resources
• Led engineering/project team through technical issues with suppliers
• Provided all stakeholders with timely information and maintained a database with information concerning various projects
• Used E-Procurement Tools and SharePoint
• Managed direct and indirect resources
• Prepared/managed/reported on various programs and projects and budgets simultaneously
• Written/oral communications throughout the organization and aviation customer and vendors at all levels of executive teams to the production floor teams
• Managed all levels of development and planning for programs and customer requirements, to include contractual obligations

Confidential, Phoenix, Arizona

Program Manager

Responsibilities:

• Chairman of the Executive Review Board (ERB), responsible for clear documentation/communications between the Executive staff and the rest of the facility regarding resources/budgets and new opportunity evaluations
• Created several new worksheets and other business tools which have reduced variations in organizational communications as well as processing time requirement improvements
• Drafted, negotiated and managed customer contracts both commercial and Government Confidential, improving business development
• Manage Programs/projects ranging from $1-5 million per year and customers ranging from Boeing/BAE to Confidential military integration suppliers, achieving improved customer satisfaction
• Created /Trained Corporate Policy for using Agile project methodologies to maximize assets and reduce personnel distraction and efforts
• Led Software and Hardware design teams for JAD (Joint Application Design), RAD (Rapid Application Development) and DRP (Disaster Recovery Planning).
• Responsible for technology roadmaps and product lifecycle
• Dedicated to meeting the expectations and requirements of internal and external customers; establishes and maintains effective relationships with internal customers and suppliers to gain their trust and respect
• Project team also responsible for application updates due to Linux SW rolls
• Process Audit management
• Managed direct and indirect resources
• Prepared/managed/reported on various programs and projects and budgets simultaneously
• Written/oral communications throughout the organization, customer and vendors at all levels of executive teams to the production floor teams
• Managed all levels of development and planning for programs and customer requirements, to include contractual obligations
• Development included Confidential required patches to the various systems

Confidential, Phoenix, Arizona

Program Manager

Responsibilities:

• Introduced Government Contract Traceability Confidential processes to product teams, improving adherence to US Government contracting requirements
• Led Harness assembly team transition during critical customer delivery schedule, helping to set up new production team, equipment and facilities, transition completed while maintaining high customer satisfaction ratings and improving operations
• Led Program Management group in processing archive contracts to assure records retention for periods identified in contracts
• Coordinated/directed customer service and repair concerns for Confidential and Raytheon products
• Performed various Program Manager related duties as required
• Managed direct and indirect resources
• Prepared/managed/reported on various programs and projects and budgets simultaneously
• Written/oral communications throughout the organization, customer and vendors at all levels of executive teams to the production floor teams
• Managed all levels of development and planning for programs and customer requirements, to include contractual obligations
• Development included Confidential required patches to the various systems

Confidential, Phoenix, Arizona

Program Manager

Responsibilities:

• Negotiate and finalize agreements and performed contract analysis
• Update, prepare and issue request for bid/quote/proposal/information documents to qualified suppliers, receive supplier offerings, prepare summaries, equalize offerings, negotiate clarifications, issue appropriate contracts, statements of work and purchase orders.
• Led HT9100 FMS team to their first FAA certification beating company targets to meet schedules and customer requirements
• Represented Confidential during high level technical sessions through verbal and written communications to customers, peers, suppliers, and industry experts
• Led Engineering hardware and software teams to FAA certification FMS SW/HW updates on MD11, MD10 and 717 while successfully managing cost, schedule and quality.
• Led 757 FMS team to early FAA certification on the Boeing 757 BLK05 upgrade saving budget and adding a valuable Intellectual Property
• Customer manager for customer services issues dealing with Long Beach Boeing platforms, achieved increased customer ratings while adding business.
• Program Manager for several STC and FAA certifications for 737 Classic Navigator and EGPWS retrofits, resulting in millions in revenue and new business development. Developed and managed various sub-contract/procurement suppliers required to complete retrofits for the various airline customers.
• Received training in SCRUM/Agile methodologies
• Worked directly with FAA for STC and DO178B certifications for new and existing products
• Used Agile project methodologies to maximize assets and reduce personnel distraction and efforts
• Customer manager for various Flight Management System and Displays for Commercial (Boeing/Airbus) and Commuter aircraft as well as Military projects
• Managed direct and indirect resources
• Prepared/managed/reported on various programs and projects and budgets simultaneously
• Written/oral communications throughout the organization, aviation customer and vendors at all levels of executive teams to the production floor teams
• Managed all levels of development and planning for programs and customer requirements, to include contractual obligations
• Development included aviation FAA required patches to the various systems
• Utilized traditional SDLC Waterfall methodology and Agile methodology
• Negotiated Saudi Arabian Airlines new fleet Confidential agreement, $670 million and $15 Million in Test equipment and Aftermarket services.
• Grew revenue by $25M by negotiating and authoring contracts with global airline customers.
• Negotiate and finalize agreements and performed contract analysis for Worldwide Airlines and OEMs, such as Boeing and Airbus
• Led Green Belt for Growth Project with $25M revenue earnings potential by evaluating spares database and shifting cultural paradigm to generate new business sales.
• Reduced disputed collections from $6M to $50K within one year by redesigning the order management process utilizing Green Belt methodologies.
• Achieved 60% improvement in customer communications cycle time as team leader that conceptualized digitizing contract/customer account databases.
• Achieved 50% reduction in overall factory inventory while improving customer satisfaction and on time deliveries by applying lean product forecasting methodologies.
• Consistently earn “green” ratings from worldwide customers in Voice of the Customer matrix.
• Contract Audit
• Managed direct and indirect resources
• Prepared/managed/reported on various programs and projects and budgets simultaneously
• Written/oral communications throughout the organization, aviation customer and vendors at all levels of executive teams to the production floor teams
• Managed all levels of development and planning for programs and customer requirements, to include contractual obligations