Technical Project Manager Resume

EXECUTIVE SUMMARY

A highly driven and focused IT Project Manager with outstanding technical knowledge and business understanding. Successfully managed a wide array of projects, with deliverables including SDLC/software development, infrastructure deployment, Helpdesk, Deskside Services, IMAC, Asset Management, Network Services and Midrange. Seeking an opportunity to leverage vast experience, strong skill-set, uncanny work ethic and leadership to serve as an invaluable Project Manager.

PROFESSIONAL EXPERIENCE
Confidential,10/07-07/09
Technical Project Manager 10/08-07/09

Management of Infrastructure Deployment, SDLC, and Production Operations projects.
Ownership of overall Infrastructure Deployment for the Prepaid and Loyalty division(s) platform upgrades. This encompassed Web, Application, Database layers, LAN/Network architecture, code deployment and QA readiness. This included the deployment of both MQ and RedHat MRG for messaging. There were 60+ application blade servers and 9+ Database (with LPARs) utilized.
Management of hardware and software costing, procurement, installation for the web, application and database layers.
Key project deliverables include physical & logical readiness encompassing network connectivity (planning & validation), code provisioning, application testing, QA and UAT readiness support, and Client conversions.
Managed the key executing resources such as System Administrators, Database Administrators, Developers, Quality Assurance, TSYS Core Operations and vendors.
TSYS Project(s) scope/deliverables included code release management, encryption/SMI upgrades, backup/recovery, security improvements, resource allocation forecasting, file transfer (batch/MQ) standardization & Java Message Queue implementation.

Technical Project Manager 05/08-10/08

Confidential,Management of executing client Technology requests via the various Prepaid Technical Services platforms (SysAdmin, Technical Operations, Oracle & DB2 DBA, Quality Assurance and (code) Development). Project scope/deliverables included software development, Data Archiving, Website design & deployment and client reporting GUI implementation.
Successfully utilized SDLC process for the management of internal Technical Services projects via the various Prepaid Technical Services platforms (SysAdmin, Technical Operations, Oracle & DB2 DBA & Quality Assurance).
Project scope/deliverables included encryption/SMI upgrades, backup/recovery, security improvements, resource allocation forecasting, file transfer (batch/MQ) standardization & Java Message Queue implementation.

Technical Project Manager 10/07-04/08

Confidential,Management of weekly Customer Care client production software code deployment for the U.S. and Europe. This included owning the full life cycle of SDLC requests (from production launch and support), and supporting the client facing Customer Care platform.
Ownership of SDLC project activities with change management, operations, MQ messaging services, Quality Assurance, development and other resources driving project activity completion per the project plan. Drive issues and risk management, while assuring timely communications to key stakeholders. Oversight of All Systems Outages (ASO) for Change Management production events and operations. Management of Websphere, Tomcat and JBoss web & application server support of Credit Care platform.

Confidential,09/95-05/07

Project Manager 01/01-05/07

Successfully managed a wide array of commercial IT outsourcing projects in e-business/web hosting, and e-commerce. Engaged from the solution design, through transition to operational phase.
Managed projects with revenue up to $5 million; these included multi-tower strategic outsourcing projects such as Software Development/SDLC, Technical (Hardware & Software) Refresh, Helpdesk Services, Data Center transfer, IMAC/Deskside Services, Asset Management & Hardware/Software Procurement.

Implementation Specialist/Analyst 01/99-12/00

Confidential,Design and development of operational processes and procedures for Helpdesk Services, Technical Refresh and Asset Management. Proactive management of Service Level Agreement (SLA) in accordance with Client contractual obligations.
Creation and upkeep of custom reports (SLA, trending analysis, etc.) utilizing MS Access, Excel, McAfee/DPU and Lotus Notes.
Analyzed operational/production trending for improvement thereof (accordingly).

EDUCATION

Bachelor of Business Administration (Management)

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