SUMMARY:

• Over 16+ years of experience in Experience in Retail, Financial, Point of Sale (POS), Telecommunication and Healthcare, Clinical Trials & Medical Device Domains.
• Excellent Agile Scrum Master to facilitate ceremonies/stories/ # of sprints and sprint coverage to aligned with Test deliverables in Kanban and reporting daily/weekly basis, on / off statuses along with major Key stake holders
• Extensive experience managing Projects using Waterfall and Agile Scrum for enterprise, mobile and cloud - driven technologies and solutions.
• Strategic planning and development expertise that focused on system design and enterprise Architecture
• Skilled in performing Risk Management, Business Process Improvement (BPI) and IT Service Management.
• Excellent communication and interpersonal skills (i.e., soft-skills) with proven leadership, stakeholder management, relationship development, facilitation, conflict management and team-building.
• Managed IBM RTC as a central repository for the project / product for agile application lifecycle management (ALM) for both centralized and geographically distributed environment.
• Created SharePoint Portal for Integrated process improvement ideas and implemented purposed inputs across a wider range of RTC disciplines and through a common Scrum model
• Implemented business requirements traceability matrix (RTM) to verify complete requirement/stories coverage and increase sprint test coverage with clear visibility and continues improvement by integration and test-driven development practices, test automation using DOOR’s, JIRA, and ALM Quality Center.
• Lead multiple on/off-shore teams, daily standups meeting, R&D, set KPI’s indicators, identify Risk/Gaps, Healthcare Insurance frauds cross check for CMS Medicare participants, developed Statements of Work (SOWs), Data Model review/change, Medicaid/Medicare discrepancy escalation plans.

PROFESSIONAL EXPERIENCE:

Scrum Master

Confidential, Naperville, IL

Responsibilities:

• Ensure continues improvement in application development with agile scrum methodologies (IBM RTC) across the project by ensuring key stake holders responsibilities such as Customer (Audience) Segments (Who do you help) Key Partners (Who will help you) Key Activities (How do you do it) Key Resources (What do you need), # Of Sprints (LOB Coordination’s), Defect Severity, Internal / External Interface readiness and defects fix time lines etc.
• Organized meeting with Directors. Sr. Managers and VP are on Backlog Grooming Sessions vs. final sprint completion.
• Lead daily Agile Scrum Sprint standup meetings to get status on sprint completion and motivated teams by improving quality of product features, burn down chart, document process, discuss and resolve deviations etc.
• Performed In-depth Java code review, test results vs. defects in the full SAFe agile framework.
• Conducted various meeting with key stake holders and updated the deployments strategy in Kanban board.
• Verify and validated corporate ethics and compliance policies vs. report submitted by the senior section in-charge for Midwest stores back offices.
• Managed multiple off-shore team’s activities for both QA and Development initiatives and defined business success criteria via six sigma and Door’s.
• Developed automation plans and strategies to increase efficiency and reduce manual efforts for smoke/acceptance Testing.
• Review business requirements document, scope document, concept diagrams, use cases, gap analyses, ethical compliance, storyboards and mockups for warehouse Inventory control with DB2

Scrum Master

Confidential, Waukesha, WI

Responsibilities:

• Participated in global project teams comprising of technical writers, SMEs, Sub system validation leads and retrospective CSV projects, CAPA triggered IT projects
• Provided strategic guidance for validating computer systems compliance with Regulatory Standards and internal GEHC processes
• Arranged agile/scrum ceremonies to get stories/requirements and breakdown with complexity level from application system to sub system level.
• Managed multiple scrum teams using SCRUM methodology.
• Facilitated effective and efficient meetings and Scrum rituals including; Release and Sprint Planning, Sprint reviews, Retrospectives, and Daily Scrum.
• Participated & Experienced at using team collaboration work methods.
• Developed and executed working with offshore team’s model to effectively produce deliverables.
• Engaged multiple roles and product Owners in critical discussion, complex new product development discovery and building consensus.
• Updated results in IBM RTC in geographically distributed environment for both manual and automated test cases, results, pre UAT results, software defects and updated back end injected failover scenario to verify Application functionality and stability in both negative and positive means.
• Lead and executed Business use cases for Computer System Validation (CSV), Provide Process manual Validation and Infrastructure Validation along with validation and verification of subsystem of molecular imaging for CT scan
• Created BRD for molecular imaging PET/CT scan as per FDA / ISO guidelines
• Maintain business requirements traceability matrix (RTM) to verify complete requirement coverage and increase sprint test coverage with clear visibility using DOOR’s, myworkshop, ALM and JIRA.
• Led daily Agile Scrum Sprint standup meetings to get status on sprint completion and motivated teams by improving quality of documentation process, discuss and resolve deviations etc.
• Conducted daily meetings in order to reduce Backlog Grooming Sessions vs. final sprint completion.
• Responded to queries in internal/ external system inspections and FDA inspections across Global IT to meet regulatory compliance
• Maintain DOORS application and updated use cases / test procedure based on updated features and client requirement
• Review and approved test scripts in Confidential Quality Center / ALM 11, supporting and resolving incident reported and identified during functional, system, sub-system and during UAT testing activities.
• Used retrospective to facilitate root cause analysis and bring incremental improvement and removed impediment.
• Provided oversight and input into User Acceptance Testing with the business

Scrum Master / QA Lead

Confidential, Cary, NC

Responsibilities:

• Conducted and workshops to transition teams from waterfall to Agile Scrum.
• Conducted sprint Ceremonies including Sprint planning, Daily Scrum, Review and retrospective with focus on Backlog grooming and Retrospective for continuous improvement.
• Ensured participation of stakeholders in daily stand-ups including Dev, Business, Testing, Data Configuration teams to increase visibility and early identification of risks and issues.
• Lead sprint and Release retrospective for continuous process and product improvements.
• Worked closely with SME’s and B/A’s along with compliance team to get the end user input and added features to continuous improvement and improve functionality.
• Configured, implemented and Tested WebRTC to utilize Open H264 code.
• Lead daily standoff meetings with DBA’s, DEV, BA, SME, QA Test Lead’s to make sure test environment, # of test cycles needed and test data is available before UAT sign off
• Collected input from our daily standup scrum / sprint call from product architects, business application owners, security/compliance team in order to write and test various UAT positive and negative test scenarios for SBC.
• Ensured accuracy, completeness, clarity and simplification of the documents, and provided technical feedback to Key stake holders in UAT summary report.
• Moderately used tools such as Winsip, Selenium WebDriver & Grid, Selenium Data driven Automation framework.
• Participated in various Android and IPhone device setup and testing with Fidelity Financial Apps.
• Coordinated with functional, integration, regression and automation testing in scrum/agile framework.
• Integrated and tested various Cisco voice, Video and Tele-presence endpoints, Integration and testing of Cisco Voice Mail System.
• Provided estimates, recommendation, gaps and potential risks in terms of Manual vs. automated test strategies.
• Work with management on CUCM project planning, including release planning, feature testing strategy, Alpha testing, and Post Project Assessment, along with any Database / Model change.
• Responsible for the life insurance application testing, collaboration with Oracle Life insurance policy admin software.
• Tested and configure various application rules based on short term or long life insurance participants.
• Setup meetings with BA, SME, QA Test Lead to make sure test environment, # of test cycles/cases and test data setup.
• Verified life insurance policy wizards for the creation of packets of business rules that can be stored and reused.
• Tested Fidelity Invertors center in critical business areas i.e. CRM, Planning and Financial Supply Chain Management.
• Responsible to setting up pre-production Staging QA interface testing phase along with internal and external vendor to secure dedicated timelines to execute test scripts and report defects.
• Provided estimates, recommendation, gaps and potential risk’s in terms of Manual vs. automated test strategies
• Created SharePoint portal to get recommendations, ideas, and process improvements from internal and external clients to improve multiple UAT execution process and methodologies
• Escalated and resolved defects related to Core system Application limitations that are typically encountered with legacy policy administration or 3rd party software upgrades during UAT phase.
• Participated and documented audit trail and maintaining the integrity of the policy for UAT compliance purpose.
• Verified Insurance Policy Administration for Life and Annuity all transaction activities, history along with back end stored transaction within the database.
• Collected input from our daily standup scrum / sprint call from product architects, business application owners, security/compliance team in order to write and test various UAT positive and negative test scenarios for SBC.
• Ensured accuracy, completeness, clarity and simplification of the documents, and provided technical feedback to Key stake holders in UAT summary report.

Scrum Master

Confidential, Cary, NC

Responsibilities:

• Facilitated effective and efficient meetings and Scrum rituals including; Release and Playback Planning, Playback reviews, Retrospectives, and Daily Scrum.
• Guided Agile Teams and Organization on how to use Agile/Scrum best practices
• Built trust in a safe environment where issues can be raised without fear or judgment
• Assisted in internal & external communications, improving transparency and radiating information
• Prepared User Story Boards for the visioning exercise to help Business understand the new functionality
• Maintained transparency into the teams work through product and Playback backlogs, burn-down charts, and other interdepartmental communications.
• Involved in defining the team road map for upcoming release.
• Developed and implemented complete production strategy for Quarter releases, resources management, balancing onsite / offshore workload, KT documentation.
• Assisted product owner with product backlog maintenance, story prioritization, and resolution of defects, as directed by product managers.
• Used retrospective to facilitate root cause analysis and bring incremental improvement and removed impediment.
• Engaged multiple roles and product Owners in critical discussion, complex new product development discovery and building consensus.
• Provided oversight and input into User Acceptance Testing with the business
• Proactively managed the work plans and generated multiple reports including burn down charts and risk logs to inform business on project health

Scrum Master/ lead QA coordinator

Confidential, Durham, NC

Responsibilities:

• Facilitated team discussion (sprint planning, daily scrums, retrospective, and sprint demos).
• Assisted with product backlog grooming and prioritization. Worked with Lead product owners to define the overall vision for the business deliverable, and create a well-groomed product backlog.
• Provided guidance to Product Owners to Specify Acceptance, Automation and Test Criteria
• Partnered with the business/end-users to generate requirements and functional design per approved scope
• Working to understand business problems and how to best translate those problems into usable and efficient solutions
• Managed onsite and offshore UAT testing activities and in sync with QA team to collect test scenarios, test data, System, Integration, Regression, Performance, End-to-End test cases/results before execute UAT test cycle.
• Managed and execute test cases for life insurance .net portal and sync with BCBSNC system to verify and cross check participant health information.
• As a Lead QA coordinator setup weekly meetings with DBA’s, DEV, BA, SME, QA Test Lead’s to make sure test environment, # of test cycles, # of interfaces are ready and test data is available before QA and Pre UAT cycle begins
• Support product managers to maximize ROI and meet the organizations objectives
• Ensured the integrity of the requirements and requirements traceability matrix within Quality Center tool
• Maintained multiple product backlogs. Radiated team road map for upcoming release.
• Facilitated production strategy for monthly releases, resources management, balancing onsite / offshore workload, KT documentation.

Business Analyst / Scrum Coach

Confidential, Columbia, SC

Responsibilities:

• Responsible for all aspects of the development efforts: stand-ups, demos, burn down charts, retrospectives, etc.
• Set clear and attainable project objectives aligned with project vision.
• Applied Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across all the LOB’s
• Collaborated closely with Product owner, Scrum Master, Lead System Architect & offshore team
• Understood, gathered and documented business requirements as necessary using Pega DCO Elaboration
• Worked with cross functional team to ensure that dependencies are resolved
• Participated in internal and external audits trails for Medicare compliance for UAT test cycle.
• Developed and maintain share point site for risk, gap and ideas to improve overall Quality and identify potential risk in each scrum / sprint or impact on core application.
• Prepare MCS use cases as per SOP’s for Quality Assurance / Regulatory Compliance and provide input as if required
• Worked closely with key stake holders and developed QA / UAT test plan with various combination to find defects
• Developed effective resource plans for consistent test coverage to support new projects, regression and production support testing
• Developed metrics for all projects to analyze overall post UAT results and provide suggestions on continuous improvements in software quality for the QA Team.
• Help developed QA Test plans and strategies to increase efficiency and to reduce testing defects during various STLC cycles
• Led UAT signoff meetings along with DBA’s, DEV, BA, SME and QA Test Leads

Scrum Master

Confidential, Tampa, FL

Responsibilities:

• Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise
• Responsible for all aspects of the development efforts: stand-ups, demos, burn down charts, retrospectives, etc.
• Set clear and attainable project objectives aligned with project vision.
• Collaborated closely with Product owner, Scrum Master, Lead System Architect & offshore team
• Understood, gathered and documented business requirements as necessary using Pega DCO Elaboration
• Worked with cross functional team, key stake holders, 3rd party vendors to ensure that dependencies are resolved
• Defined the Business Architecture for the COE.
• Oversaw project change management processes and ensured decisions are documented, communicated and followed
• Facilitated Business Use Case creation and test plans and scenarios for business owner and product team review and approval.
• Led reviews of scenarios and test plans with business owners and senior management.
• Tracked onsite / offshore
• Involved in developing Process documentation for Sprint / Support Team and get the business signoff.

Scrum Master / Lead Quality Assurance

Confidential

Responsibilities:

• Developed test strategies and test plans for multiple releases
• Lead and conducted infrastructure testing with CSE/FCCMS modules as per SLA’s.
• Designed and implemented test metrics and suggested process improvements based on the actual results
• Developed resource allocation plans based on development schedule and QA skill set to ensure project release dates were met
• Developed automation plans to minimize manual testing efforts
• Performed coding, quality analysis, Unit testing, End-to-End system testing and coordinate UAT testing
• Monitoring the timely and accurate completion of all testing, provide feed, escalate issues, including running a batch jobs
• Drafted a scope documentation that includes objectives, requirements, approaches, deliverables and time estimates.
• Analyze business processes for improvements and make recommendations to managerial staff.
• Executed set of test cases to collect a date from defaulter through bank and folks behind the payment.
• Established dedicated test environment with SCDOR in order to collect data and verify transaction history.
• Integrated quality center with (DOOR’s requirement traceability interface) 3rd party tool to flow test data.
• Developed Test Plan and manage the testing process from test execution to bug management and statistical reporting.
• Organized and facilitate scrum / agile ceremonies: includes daily stand-ups, scrum sprint planning, retrospectives, reviews, demos, and other Scrum related meetings.
• Created Test Plan, Test Cases and Test Results Deliverable documents.
• Executed Test Cases for Customization, Report, and Interfaces.

S r. Quality Assurance SAP SD/MM

Confidential, Naperville, IL

Responsibilities:

• Verify Sales Order details like item category, pricing, output and schedule lines for the Order in SAP.
• Tested OMX critical business areas such as CRM, Planning and Financial Supply Chain Management with SAP.
• Validate Pricing and Output determination procedures for SAP Orders.
• Verify Output and Pricing condition records for SAP Sales Orders and verify with Supply Chain module.
• Execute test case for internal software change requests and support UAT team.
• Execute and verify Billing transaction (VF04/06) within SAP.