Agile Coach / Scrum Master / Project Manager, Austin, Texas. Resume

EXECUTIVE SUMMARY

Confidential . Solid experience in IT, both in development projects and support operations, either on solid process workflow environments and
Agile frameworks, which gives me a broad vision of IT Service Management with a strong focus on customer satisfaction by closing the gap between the Business and Technology requirements.

TECHNICAL SKILLS

Languages: C#; Java.

Database: MySQL; MSSQL.

OS: Confidential OS X; Windows XP to 10; Windows Server 2003 to 2012; Linux (Fedora, Ubuntu, Debian, Mint, OpenSUSE, CentOS); Unix (Solaris, AIX, HP UX).

Other Tools: VMware vSphere; Exchange Server; IIS; Websphere Application Server; Power BI; IBM Domino & Lotus Notes; Active Directory; ServiceNow; Remedy; Versionone; JIRA;

Methodologies: Scrum, Kanban, V - model, Waterfall model.

PROFESSIONAL EXPERIENCE

Confidential

Agile Coach, San Francisco, CA

Responsibilities:

Train and mentor teams on Scrum and Kanban models and best practices;
Ensure Scrum rules are followed; help Scrum Roles to be known and respected across the company;
Make Kanban a known organizational practice;
Prepare road for DevOps;
Conduct training sessions for Agile Teams at client’s facilities in, including Scrum Master bootcamps,
Product Owner bootcamps, Development Team workshops and intro to Agile for other stakeholders;
After training follow up coaching;
Developed custom methodology for organization using Scrum and Kanban as a base.
Obtained the highest ever recorded satisfaction score after training sessions;
Stablished an Agile Center of Excellence;

Confidential

Agile Coach / Scrum Master / Project Manager, Austin, Texas.

Responsibilities:

As a Project Manager: Analyze requirements, design strategy, estimate time and resources; build and lead global cross-functional teams to define and deliver enablement content management strategy; adopt best practices and drive continuous process improvements; enable communication across teams; transformation strategies for large companies;
As a Scrum Master: educate the organization on Scrum best practices; facilitate Scrum events by ensuring they take place and the rules are followed by the team members; empowerment of Development Team, allowing them to take their own choices and those are respected by the organization; removal of impediments; effort tracking and reporting; help the Product Owner on backlog management.
Right after arrival to Confidential, stablished conversations and reopened negotiations for a high-profit project which was almost lost; delivered with excellence using a team of rookies, who even refactored and optimized the old code; this made us earn scope extension and new versions of the project.
Took some developers who were demotivated, non-used and very close to be removed from the company; and, with some training, coaching and mentoring, made them productive and excel in performance.
Coached and optimized underperforming teams towards great productivity;

Confidential

Project Leader / Scrum Master, Dallas, Texas

Responsibilities:

Exposed to finance and healthcare domains;
Production Support environments and development of products;
Exchange Server administration;
Take care of Confidential, SLAs, client communication & reporting;
Tier 2 Support and watch over service delivery;
As a Scrum Master: help adopt a new mindset for development projects by coaching team mates and the organization, lead Scrum ceremonies, prioritize backlog items and adapt Agile tools;
Trained people in Scrum and Linux
Successful transition of over 20’000 email accounts from Domino to Exchange;
Became an official trainer within TCS.

Confidential

Project Leader

Responsibilities:

Leader of Confidential support team;
Responsible of successful software deployments to environments;
Verify correct deployment of applications and functionality before going live;
Reporting to upper management.
Maintained operation with no issues and no breakdowns;
Co-created a Knowledge Management initiative which encouraged employees to upload bodies of knowledge to KMS and copyright candidate materials;
Hosted Knowledge Management initiative’s talk sessions;
Created 2 manuals for Linux and Subversion install and maintenance which later became internal training materials and copyright of the organization.

Confidential

Infrastructure Management Specialist

Responsibilities:

Confidential OS level 2 support;
Tier 2 and Tier 3 Support;
Infrastructure Management, Confidential, Service Operations;
IT emergency broadcast communications management;
Application management;
Install new servers and decommission of old servers;
Windows Server 2003 / Active Directory administration;
IIS, Exchange and SQL server administration;
File and printing server administration;
Management of access and permissions in Fedora Linux servers;
Reporting to upper management.

Confidential

Tech Support Specialist / Active Directory Administrator

Responsibilities:

Incident Management;
Request fulfillment;
Permissions control and access management

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