Sr. IT Project Manager Resume

SUMMARY:

Extensive work experience in project management for 12+ years. Proven ability to lead cross - functional teams to achieve results and meet deliverables. Excellent relationship management, collaboration, presentation and communication skills across all business levels.
Result orientated with strong aptitude for identifying and resolving project challenges as well as building lasting client relationships.

PROFESSIONAL EXPERIENCE:

Sr. IT Project Manager

Confidential

Developed IT project plans and ensured milestones were met according to schedule.
Tracked issues, facilitated resolution and provided weekly status reports to management.
Supervised testing efforts for the deployment of IT products across geographic locations.
Facilitated weekly project meetings of teams across multiple office locations.
Project Manager for internal Confidential projects and the Phone System Design component for companies Confidential Acquired from January of 2016 until present.
Meet with customers to educate them about features of the phone systems and applications to provide efficiencies to corporate work flows.
Design meetings with the customers to review all aspects of phone and voicemail systems to successfully utilize all available features.
Train customers on how to use their hardware, presence management software, unified messaging applications and perform system administration; move, add, change functions for their phone system.

Voice Help Desk

Confidential

Point of contact for all of Marcos' communication equipment customers.
Perform remote service and move, add or change for customer's telephone systems.
Create daily schedules for 6 communications technicians.
Coordinate installation dates with project managers for upcoming cut over of communications systems.
Work with inside sales to procure correct equipment for customers in a timely manner.

Account Manager

Confidential

Point of contact for Cadys' largest customers.
Responsible for maintaining and educating these customers.
Position included strong knowledge of equipment and configuration.
Developed strong customer relation skills in person and over the phone.
Coordinated outstate vendors, technicians and Telephone companies to resolve customer issues.
Provide technical support and solutions for customer concerns regarding Mitel,
Inter-Tel, Telrad and Active Voice products.
Maintain client support to ensure satisfaction, demanding adequate resolution of customer affairs.
Coordinate resolution of central office service issues with US West and other Telephone
Vendors.
Responsible for prioritizing, administering, and submitting requests for technical support.

TECHNICAL SKILLS

Computer Literate Microsoft Excel, Microsoft Word, Microsoft Power Point, Smart Sheet,

Outlook, Inter-Tel Database Programming, Mitel 3300 System Administration, CTP TIA