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Sr. It Project Manager Resume

SUMMARY:

  • Extensive work experience in project management for 12+ years. Proven ability to lead cross - functional teams to achieve results and meet deliverables. Excellent relationship management, collaboration, presentation and communication skills across all business levels.
  • Result orientated with strong aptitude for identifying and resolving project challenges as well as building lasting client relationships.

PROFESSIONAL EXPERIENCE:

Sr. IT Project Manager

Confidential

  • Developed IT project plans and ensured milestones were met according to schedule.
  • Tracked issues, facilitated resolution and provided weekly status reports to management.
  • Supervised testing efforts for the deployment of IT products across geographic locations.
  • Facilitated weekly project meetings of teams across multiple office locations.
  • Project Manager for internal Confidential projects and the Phone System Design component for companies Confidential Acquired from January of 2016 until present.
  • Meet with customers to educate them about features of the phone systems and applications to provide efficiencies to corporate work flows.
  • Design meetings with the customers to review all aspects of phone and voicemail systems to successfully utilize all available features.
  • Train customers on how to use their hardware, presence management software, unified messaging applications and perform system administration; move, add, change functions for their phone system.

Voice Help Desk

Confidential

  • Point of contact for all of Marcos' communication equipment customers.
  • Perform remote service and move, add or change for customer's telephone systems.
  • Create daily schedules for 6 communications technicians.
  • Coordinate installation dates with project managers for upcoming cut over of communications systems.
  • Work with inside sales to procure correct equipment for customers in a timely manner.

Account Manager

Confidential

  • Point of contact for Cadys' largest customers.
  • Responsible for maintaining and educating these customers.
  • Position included strong knowledge of equipment and configuration.
  • Developed strong customer relation skills in person and over the phone.
  • Coordinated outstate vendors, technicians and Telephone companies to resolve customer issues.
  • Provide technical support and solutions for customer concerns regarding Mitel,
  • Inter-Tel, Telrad and Active Voice products.
  • Maintain client support to ensure satisfaction, demanding adequate resolution of customer affairs.
  • Coordinate resolution of central office service issues with US West and other Telephone
  • Vendors.
  • Responsible for prioritizing, administering, and submitting requests for technical support.

TECHNICAL SKILLS

Computer Literate Microsoft Excel, Microsoft Word, Microsoft Power Point, Smart Sheet,

Outlook, Inter-Tel Database Programming, Mitel 3300 System Administration, CTP TIA

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