SUMMARY:

Accomplished and talented Quality Assurance management professional with over 20 years of experience in the software industry. Regarded as a hands - on Manager with the proven ability to direct, improve and implement quality programs for both onshore and offshore teams. Considered an effective team leader with the ability to hire, train and motivate cross-functional teams. Consistently presented with an end of the year achievement awards and exceeds yearly performance appraisal standards. Able perform well in high-pressure environments and brings a passionate” whatever it takes” attitude to all projects.

TECHNICAL SKILLS:

TECHNICAL EXPERIENCE: Zephyr, CICS, Mongo, XML, HTML, Oracle, Jira, MS Project, ASP/.NET, Quick Test Pro, CMMI, RUP, SDLC, Agile/Scrum, Team Track, Browser Mob, Watir, Caliber RM, Mercury Quality Center, Robo Mongo, PVCS, Rational Robot, Rational Requisite Pro, Rational Clear Quest, Ruby/Cucumber, Pivotal Tracker, My SQL, GIT, Confluence

EXPERIENCE

Confidential

Sr Manager of Quality Assurance

Responsibilities:

• Hire’s, manages and mentors a team of 13 distributed FTE QA and Automation engineers.
• Builds and provides leadership and strategic direction for the Quality Engineering Organization.
• Provides feedback to ensure quality development and enforce standards. Develop, integrate and coordinate all test projects organization.
• Research, facilitate and implement a company-wide test management system (Zephyr) that integrates seamlessly with Jira to provide transparency throughout the SDLC
• Instrumental in researching and implementing the Automation framework (TestNG Framework utilizing Java, Selenium and Jenkins) to be the companywide standard.
• Stablished an Automation infrastructure that utilizes Jenkins for CI/CD and runs 7000 test cases ever other hour.
• Works closely with Devops to schedule releases and create environments based on business needs.
• Provide project management, and leadership development solutions.
• Participates in all phases of the development cycle.
• Instituted weekly KPI meetings and matrices used in executive managements weekly meetings.
• Manages Multi Projects simultaneously across different teams and environments.
• Provides feedback to ensure quality development and enforce standards. Develop, integrate and coordinate all test projects organization.
• Established and managed test automation infrastructure that promotes a more efficient SDLC between development and quality assurance.
• Utilizes fact and data driven metrics and communicates results, promotes cross-functional communication and ensures adequate information flow within the organization.
• Develops and maintains a close working and supportive relationship with the application development and product teams.
• Works closely with Product Management to create schedules and QA resource allocation.
• Saved the company 300K by creating a strategy to convert contractors to FTE’s.
• Research, Plan and Implement new tools and processes to be used within the QA team
• Established benchmark reporting metrics enabling C level executives to view the overall quality of initiatives.

Confidential

Sr. QA Manager

Responsibilities:

• Hire’s, manages and mentors a team of 40 distributed QA and Automation engineers.
• Effectively manage and coordinate the testing effort process implementation and standardization across three globally distributed teams located in Boston, Romania, and India.
• Resides over 7 scrum teams spanning over 4 product lines.
• Builds and provides leadership and strategic direction for the Quality Engineering Organization.
• Utilizes fact and data driven metrics and communicates results, promotes cross-functional communication and ensures adequate information flow within the organization.
• Instituted weekly KPI meetings and matrices used in executive managements weekly meetings.
• Provides feedback to ensure quality development and enforce standards. Develop, integrate and coordinate all test projects organization.
• Research, facilitate and implement a company-wide test management system (Zephyr) that integrates seamlessly with Jira to provide transparency throughout the SDLC.
• Instrumental in researching and implementing the Automation framework (Robot Framework utilizing Python, Selenium and Jenkins) to be the companywide standard.
• Lead the way in increasing 4 major applications from 2% manual regression coverage up over 90% automated regression coverage
• Instituted weekly KPI meetings and matrices used in executive managements weekly meetings.
• Published release gateway criteria and checkpoints throughout the SDLC.
• Managed the QA effort to help bring Altisource Real Suite SaaS offering to market.
• Ability to solve technical problems, and process. Good skills in oral and written communication with individuals at all levels of an organization.
• Widely recognized by Sr. Level Management for superior performance and ability to creative problem-solve by significantly lowering the production defect rate.
• Owns and create QA documentation that communicates, standards and procedures across all the RealDoc product lines
• Works with “C” and “VP” level executives constantly to identify, plan and report the overall quality of projects in development.
• Leverages Cloud computing to establish a “CI” pipeline from Dev. to Qa as part of the SDLC.
• Provide project management, and leadership development solutions.
• Participates in all phases of the development cycle.
• Provides feedback to ensure quality development and enforce standards. Develop, integrate and coordinate all test projects organization.
• Identify functional and regression test cases to be automated using the Robot automation framework.
• Leverages Acceptance Test Driven Development(ATDD) tools and scripting methodologies to expand QA test coverage
• Streamlined and Monitored QA process to assure efficient delivery of quality product features.
• Implemented traceability and code coverage tools into the QA development life cycle.
• Established and managed test automation infrastructure that promotes a more efficient SDLC between development and quality assurance.
• Develops and maintains a close working and supportive relationship with the application development and product teams.
• Research, Plan and Implement new tools and processes to be used within the QA team
• Interview, Evaluate and train new QA contractors and FTE employees for three globally distributed teams.

Confidential

Lead QA Analyst

Responsibilities:

• Lead tester for Mobile and Desktop applications
• Participates from day 1 in story planning, daily SCRUM meetings, and release planning for Car, Air and Mobile teams
• Organizes and coordinates across all teams the weekly deployment of all applications through the release workflow to production.
• Writes & executes manual and automated test scripts/cases from the sprint backlog using Pivotal tracker
• Identify functional test cases to automate using the Cucumber/Ruby automation framework
• Leverages Acceptance Test Driven Development(ATDD) tools and scripting methodologies to expand QA test coverage
• Maintains and troubleshoots Ruby automation tests that fail or need upgrading due to new or broken application functionality
• Utilizes basic web debugging tools like Firebug, IE Developer Tools, Chrome Developer Tools, etc. to troubleshoot UI functional issues and evaluate page elements within the application
• Designs and develops performance load tests based on application requirements
• Utilized browser development tools to verify the web and mobile applications during cross browser testing
• Develops and maintains a close working and supportive relationship with the application development teams.
• Research’s new tools and processes to be used within the QA team
• Interview, Evaluate and train new QA contractors

Confidential, Atlanta GA

Sr. Distributive/Web Applications QA Manager

Responsibilities:

• Spearheaded the development and implementation of the QA methodology/Process workflow for the distributive systems project team.
• Developed and maintained multiple project work plans for the QA and BA project teams.
• Implemented a Weekly Testing Status Meeting with Project Management, Business PM, Development and Testing Team.
• Managed and lead a group of 10 QA analysts.
• Identified, managed and communicated risks defined by QA to the project management.
• Instituted weekly KPI meetings and matrix’s used in executive managements weekly meetings.
• Published release gateway criteria and checkpoints throughout the SDLC.
• Established and maintained ongoing relationships with internal customers and management.
• Utilized Rational Requisite Pro for requirements management and collaboration.
• Utilized HP- Quality Center (QC) as the Test case repository and defect tracking tool.
• Conduct QA resources interviews and participates in the interview process for development and network resources
• Recommend departmental changes or improvements facilitate cross-departmental policies
• Evaluated and implemented QA tools.
• Developed, Reviewed and Implemented Test Plans, Cases, and strategies to ensure functional cross-browser integration.
• Evaluated and created an integration plan between Testing and other CM tools throughout the SDLC.
• Participated and Oversaw the Implementation and completion of all phases of testing (functional, system, regression, UAT)
• Created and Executed Test Plans and Test Cases for Multiple Projects.
• Performed Hands-on testing of most applications.
• Conducted manual and automated testing (QTP) for web based and client server based applications.
• Log, track and generate reports in bug tracking application.
• Validation and Verification of Web-based and internal applications across multiple browsers.
• Enlisted and directed additional resources throughout multiple departments to assist in within and outside the agency.
• Engaged with business users on a daily basis to assure all aspects of the project are being documented and addressed based on the business need.
• Actively engaged stakeholders to assure that projects are delivered on time and meet expectations.
• Worked to influence other departments to utilize Total Quality Management Practices throughout the entire SDLC process.
• Worked with internal and external resources as a guide to assure best practices are followed during the UAT process phase.
• Involved in making hard decisions that impacted the QA department and development for the betterment of the project and team.

Global Payments, Atlanta, GA

Lead QA Analyst (contract)

Responsibilities:

• Lead Tester for Globals second generation (G2) UNIX based POS authorization product.
• Created On-line and Terminal Test Transactions in XML and ISO formats for VISA, MasterCard, Discover, and AMEX.
• Utilized PVCS as my test data archiving repository for future releases.
• Created Automated Test’s utilizing Quick Test Pro.
• Created Test Plans and Cases utilizing documentation retrieved from Caliber RM
• Create Test Cases in Mercury Quality Center for Functional and Regression Phases in according to Global’s CMMI process methodology.
• Lead Tester for Global's (G2) CMF “Customer Master File” upgrade project.
• Created Test Cases which fully exercised the population, update, deletion and reporting aspects for the CMF Oracle Database.
• Participated in Design reviews for upcoming projects and releases.

Confidential, Atlanta, GA

Lead QA Analyst (contract)

Responsibilities:

• Created test plans and matrices for baseline, functional, regression and user acceptance in accordance with SOX specifications.
• Conducted hands-on testing of the accounting application.
• Verify data level and report results utilizing Business Objects.
• Verified new derivatives associated with the FAS 133 system and validated that the reports and data generated are correct.
• Worked with accounting to devise a QA strategy across multiple departments to verify restatement entries are correct.
• Verified the ETL data transfer moves the correct data across multiple servers without error.
• Supervised and mentored two additional contractors.
• Created complex SQL statements to validate data within FHLB multidimensional data warehouse.

Moxie Interactive, Atlanta, GA

Quality Assurance Manager (contract)

Responsibilities:

• Created test plans and matrices for baseline, functional, regression, integration and user acceptance test cycles for the Verizon Get it now Website development project.
• Managed and organized multi-departmental QA teams during Moxies High profile “Get It Now” project and release
• Planned, Managed and Implemented the total QA initiative for Verizon Wireless Get it now sites redesign. The plan covered testing initiatives across primary, secondary and third party sites. The sites contained interactive flash demos, Extensive search capabilities, SSL integration in different areas of the site, an integrated POS site and integrated third-party data feeds.
• Followed the Agile development methodology during all phases of the project.
• Managed and headed up the proposed product's total life cycle test plans and associated matrix utilizing requirements and design specification documentation for the technology department.
• Instituted weekly KPI meetings and matrix’s used in executive managements weekly meetings.
• Published release gateway criteria and checkpoints throughout the SDLC.
• Performed hands-on testing of all applications.
• Was given duty as lead architect in driving a TQM process for Moxie's technology department to interact with other departments within the company.
• Managed the adoption of Microsoft’s Team Foundation suite as the technology department’s all-purpose development and testing platform.
• Create scenarios to verify shopping transactions are functioning correctly within the Verizon Wireless online POS site.
• Created test cases to verify that the conversion of the existing J2EE architecture to dot NET architecture is successful.
• Created and conducted Load testing/Performance testing utilizing Microsoft’s Load runner application.
• Created regressing test scripts utilizing Microsoft’s QTP automation tool.
• Verified functionality over many different browser-based users interfaces such as Firefox, IE, and Netscape.
• Compiled simulated test data for use in multi-server applications, which include verification of commercial and public billing, contract and order fulfillment.
• Verified that weekly website, promotional enhancements and releases are completed and functional across Verizon Wireless multiple POS sites.
• Conduct Load testing and analysis utilizing Microsoft’s Team Foundation testing and development suite for the Verizon Get it now website.
• Created Automated Functionality tests utilizing Microsoft’s Team Foundation application.
• Designing the Defect tracking process flow among different departments utilizing Microsoft’s Team Foundation application.
• Log, track and generate progress reports for project and executive management.
• Create test cases for Verizon Wireless internal QA team and executive management to use for UAT testing and site evaluation.
• Conduct Usability testing and propose improvements to enhance the user experience.

Confidential, Alpharetta, GA

Quality Assurance Manager (contract)

Responsibilities:

• Created test plans and matrices for baseline, functional, regression and integration test cycles in accordance with the CMMI level 2 processes.
• Managed delivery of the proposed product's total life cycle test plans and associated matrix utilizing requirements and design specification documentation.
• Created scripts and test cases for NAPA on-line POS e-commerce application.
• Create scenarios to verify shopping transactions are functioning correctly.
• Performed hands-on testing of all applications.
• Created regressing test scripts utilizing Mercury’s QTP automation tool.
• Verified functionality over many different browser-based users interfaces such as Firefox, IE, and Netscape.
• Verify that all products are shipped from the appropriate Distribution Center.
• Conduct positive and negative integration testing with Credit Card gateway and payment processors to assure stability.
• Created test cases to verify that the conversion of the existing mainframe architecture to a .NET, ASP, C# architecture is successful.
• Compiled simulated test data for use in multi-server applications, which include verification of tax calculations and distribution systems.
• Verified that the NAPA XML catalog utilizing TRACS return the correct data based on the specified parameters.
• Verified transactions are processed through the NAPA online database through the NAPA MQ series server and back using Enterprise manager and Query analyzer.
• Log, track and generate progress reports for project management.
• Create demo scripts for use in presentations to NAPA executive management.
• Conduct Usability testing and propose improvements to enhance the user experience.

Confidential, Atlanta, GA

Sr. Quality Assurance Manager

Responsibilities:

• Mentor, Train, and Managed a team of 10 personnel comprised of Test Engineers, Build Specialists, a Project Coordinator and Documentation Specialist.
• Provide an analysis of product requirements and user requested enhancements.
• Delegate assignment of tasks to appropriate personnel to ensure quarterly releases are on time and pass UAT standards.
• Created regressing test scripts utilizing Mercury’s QTP automation tool.
• Verified functionality over many different browser-based users interfaces such as Firefox and IE
• Verified that the application will function correctly on the following Operating Systems; Mac, NT, and XP.
• Oversaw successful interim deliveries to meet specific client requests.
• Provide QA resource requirement quotes for pending or possible projects.
• Conduct QA resources interviews and participates in the interview process for development and network resources.
• Conduct manual and automated testing for web based and client server based applications.
• Log, track and generate reports in bug tracking application.
• Instituted weekly KPI meetings and matrix’s used in executive managements weekly meetings.
• Published release gateway criteria and checkpoints throughout the SDLC.
• Conducted Performance/Load testing
• Evaluate and implement QA tools.
• Perform Business Analyst role when required.
• Recommend departmental changes or improvements facilitate cross- departmental policies.
• Address defects in the production environment submitted by Client Services and Support.
• Verified and created test and production application and transactional data utilizing SQL Enterprise manager.
• Conduct positive and negative integration testing with fifteen domestic and overseas credit card and stored value card processors to assure functionality and stability.
• Implemented positive and negative integration testing with E-check payment systems to assure functionality and stability.
• Create general and custom test cases covering all requirements.

Confidential, Atlanta, GA

Quality Assurance Manager

Responsibilities:

• Mentored, Trained and managed a team of five QA associates on site for Visionary Systems largest client CompuCredit.
• Acted as Visionary Systems QA liaison in departmental and client meetings.
• Met with the customer before, during and after completion of the SDLC to ensure client satisfaction.
• Managed delivery of the proposed product's total life cycle test plans and associated matrix utilizing requirements and design specification documentation.
• Instituted weekly KPI meetings and matrix’s used in executive managements weekly meetings.
• Published release gateway criteria and checkpoints throughout the SDLC
• Created general and custom test cases covering all requirements.
• Conducted manual and automated testing for CCRTs credit transaction, client-server and web based applications.
• Conducted manual testing for CompuCredit's portfolio management and card acquisition initiatives.
• Tested multi-tiered client-server and web-based architectures.
• Created test data utilizing SQL and PL SQL for projects utilizing Oracle and SQL Server data architecture.
• Verified that designated Credit Card offers are marketed to the consumers based on TransUnion, Equifax and Experian bureau criteria for the designated offers.
• Verified that TSYS received the correct marketing letter file format for consumers are informed of credit offers or denials.
• Utilized First Data Systems extensive database as part of existing TransUnion and CompuCredits Fraud prevention and skip tracing program.
• Conducted Load and Performance testing utilizing in-house performance tools.
• Logged, tracked and generated reports with a proprietary bug tracking application.
• Assisted with setup, deployment and initial support for new applications.
• Participated in the evaluation and implementation of QA tools.
• Performed Business Analyst role when required.

Confidential, Atlanta, GA

Lead Quality Assurance Analyst

Responsibilities:

• Created Test Plans and Test Cases using design documentation provided by the Development Team members.
• Created data needed for simulating specific test cases where such data was not available.
• Conducted User Interface, Functional and Regression Testing of web based and client-server products.
• Tested multi-tiered client server and web-based architectures, capable of supporting hundreds of remote consultants.
• Utilized Winn runner to create automated scripts to be used for regression testing.
• Created and verified test data in SQL Server data architecture.
• Worked with developers and department leads in root cause analysis. This root cause analysis was then used to address current defects and avoid future defects where possible.
• Logged tracked and produced bug reports utilizing the Clarify tracking application
• Verified data integrity associated with specific databases
• Provided management with weekly status reports and participated in team meetings regarding the current testing cycle

Confidential, Atlanta, GA

Sr. Quality Assurance Specialist

Responsibilities:

• Created test plans and matrices for baseline, functional, regression and integration test cycles.
• Created scripts and test cases for Windows and Web-based applications.
• Compiled simulated test data for use in multi-platform applications.
• Utilized Winn runner to create automated scripts to be used for regression testing.
• Updated database structures using SQL Enterprise manager when needed.
• Logged and tracked defects using a Web-based tracking system.
• Compiled and published support documentation for various clients as new applications were delivered.
• Provided on-site cut-over support by assisting with setup, deployment and troubleshooting during the initial delivery phase. Followed on by providing on-call support to these same customers.
• Supported data transfer via Crawford’s Internet-based claims system.

Confidential, Alpharetta, GA

QA Engineer/Support

Responsibilities:

• Tested and implemented new software applications.
• Created documentation in support of new applications and application upgrades.
• Created matrices for use in functional testing.
• Supported financial floor plan systems in both remote and in-house locations.
• Monitored, troubleshot and corrected any hardware or application issues discovered while monitoring data transfer on a 24 hour on call basis. Tracked any missing data files encountered to ensure financial database updates were completely correctly.
• Assured the Financial System and auditor systems are synchronized.
• Supported field auditors when hardware or data structure issues are encountered. Updated database structures using FoxPro or Clipper when needed.
• Assisted with basic Windows 95 and NT workstation issues.