Tier 3 Support Resume

SUMMARY:

Responsible for voice products proof of concept, architectural designs and strategic planning and complex deployments.
Provide technical & project management support for implementation projects for complex technologies. Assignments depend on requirements of each project and will include:
Working as part of a global team across several technology platforms
Architecture and design for business defined infrastructure for new and existing locations.
Maintain a strategic understanding of the existing infrastructure and its relationship to the business.
Creating and maintaining system design documentation
Managing project deliverables across multiple projects
Insuring that all infrastructure requirements adhere to IT standards
Coordinating pre - production phases of large scale projects
Ability to establish and maintain strong working relationships within IT and with vendor partners.
Identifying opportunities for improvement, cost avoidance and Savings.
Change management of scope changes to projects
Development of interoperability s between global voice technologies
Provide fourth tier engineering support for Confidential platforms for global customer base
Ability to perform fault isolation within Voice/LAN/WAN Networks
Requires the ability to manage multiple projects simultaneously each with critical deadlines
H.323 and SIP deployment and support experience
Understanding of network security concepts
Strong project and management skills
In depth knowledge of Confidential S class, Confidential Aura
In depth knowledge of H.323, SIP and IP telephony
Extensive knowledge of VOIP deployment
Extensive knowledge of telecom marketplace (hardware and carrier- based services)
Strong negotiation skills
Ability to translate business requirements into technology solutions
Experience with servers and CTI applications
Excellent verbal and written skills
Self motivator and strong problem solver

PROFESSIONAL EXPERIENCE:

Confidential

Tier 3 Support

Lead teams with diverse skill sets to the resolution of complex converged data network and voice communication issues.
Experience with configuration and implementation of data switches and routers.
Provide technical leadership in the area of VoIP implementation to other team members. This includes field technicians responsible for benching and implementing Confidential Communication Solutions, on-site network engineers, and the customer's IT staff.
Excellent troubleshooting skills.
Ability to work independently and in a team environment.
Ability to team well with customers, project managers, account executives, field technicians, and various Confidential services personnel.
Quickly learn new things, needs minimal direction, and handles multiple tasks simultaneously.
Excellent communication skills.

Confidential, Fairfield, NJ

Sr. Software Specialist

Certified in Complex IP Implementation and Design, Confidential S8XX Servers Implementation and Design, Confidential Modular Messaging Implementation
Confidential PBX (CM) hardware installation and configuration including the following platforms; * S87xx *S8500 *S8300 * G350 * G650 * G700
Advanced knowledge of Confidential IP Connect and VoIP installation and configuration.
Experienced with Confidential ACD design and installation
Review, evaluate and formulate project plans, schedules and budgets.
Work with client departments to coordinate systems testing, installation, training and support.
Implement voice upgrades/migrations

Confidential

Sr. Software Specialist

Responsible for the architecture, design, engineering, implementation, and support of all voice technologies and services including the PBX, ACD, IVR, CMS, CTI, Voice Mail, predictive dialers, and multiplexers utilizing Confidential TDM and VOIP technology.
Lead complex, high value, and high profile projects.

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