SUMMARY:

• Confidential Project Management Professional with 15+ years of proven experience managing project resources, coordinating processes, and tracking budgets for IT projects and programs.
• Collaborates with PMs, finance, legal, and other departments to ensure seamless progress across all project phases, changes, and compliance issues.
• Possesses outstanding team building and negotiating skills and manages multiple, concurrent high - profile projects from planning to execution.

TECHNICAL SKILLS:

• SharePoint
• Business Objects
• iCRM
• Siebel
• Confidential
• SAP
• Primavera
• SDLC
• KRONOS
• SOAP/REST APIs
• XML
• Acrobat XI Pro
• MS Office Suite
• Excel (Pivot Tables
• VLOOKUP
• Formulas) Visio
• Project
• Outlook
• OneNote
• Cisco Routers/Switches
• LAN / WAN
• Telnet

PROFESSIONAL EXPERIENCE:

Confidential, TX

Senior Technical Project Manager

Responsibilities:

• Issue Resolution: Ensure production client health as well as high velocity time-to-market with maximum ease of development.
• Onboarding: Ensure that clients successfully deploy on production CSI interfaces.
• Reporting: Daily scrum meetings on project status.
• Tracking: Report success, failure and historical performance ratings on consumed APIs.

Confidential, TX

IT Confidential Project Coordinator

Responsibilities:

• Bridge Coordination: Interview personnel and gather data regarding current work instruction processes, and design flowcharts to synchronize disparate processes.
• Process Improvements: Create and administer Confidential SharePoint site resulting in more efficient documentation search processes.
• Documentation/Reporting: Develop and present monthly expense reports, track and escalate project issues for effective resolution, and compose project documents for PMs.
• Budget Tracking: Collaborate with finance department to gather data and develop budget tracking reports.

Confidential, TX

Senior Project Resource Manager

Responsibilities:

• Resources Management: Draft and finalize Master Agreements and Work Orders, process project change requests, and oversee amendments, terminations, and renewals.
• Change-driven: Spearhead investigations of process issues, identify causes, and implement effective solutions. Collaborate with legal department to resolve complex issues.
• Process Improvements: Create and administer Professional Services SharePoint site resulting in more efficient documentation and vendor search processes.
• Compliance: Perform audits of vendor invoices and maintain documents and audit trail in Confidential .
• Vendor Reporting: Develop monthly and quarterly reports demonstrating vendor labor and T&I expenses.
• Client Manager/Technical PM: Serve as SPOC for one or more top-tier customers, supporting both the software development lifecycle for cloud services and management of active services. Act as the voice of the customer within Sabre to escalate test, deployment and production issues until resolved; and to drive prioritization of business needs for the customer. Conduct daily Standup meetings with team. Support before, during and after client onboarding activities.

Project/ Documentation Coordinator

Responsibilities:

• Process Coordination: Interview personnel and gather data regarding current work instruction processes, and design flowcharts to synchronize disparate processes.
• Documentation: Maintain physical and network files, develop and present monthly expense reports, track and escalate project issues for effective resolution, and compose project documents for PMs.

Confidential, TX

IT Project Coordinator (Contract Position)

Responsibilities:

• Project Team Support: Organize calendars and schedules, and create status reports, risk issue logs, change control activities documentation, and risk meeting minutes.
• Budget Tracking: Collaborate with finance department to gather data and develop budget tracking reports.
• Invoicing: Ensure vendor invoicing aligns with EPM time submissions and resolve discrepancies.
• Process Improvements: Create online evaluation surveys to identify areas in need of improvement.

Confidential, TX

IT Project Coordinator

Responsibilities:

• Program Management: Manage Power-Max Preventative Maintenance and Desert Hog Watering programs.
• Order Management: Monitor, track, and report on open orders in Crystal Reports and Excel.
• Issues Resolution: Answer and resolve all inquiries related to contractual programs.

Confidential, TX

IT Communications Engineer: Customer Access Engineering

Responsibilities:

• IT Design Implementation: Gather requirements for LAN/WAN designs and prepare engineering design implementation specifications packages.
• Process Improvements: Credited with improving customer productivity by implementing new technologies.

IT Project Manager: Network Engineering

Responsibilities:

• Project Management: Define requirements, plan project scope and timeline, track deliverables, and manage resources on schedule and within budget.
• Leadership: Facilitate internal review meetings and coordinate cross-functional teams for seamless risk management, change orders, and issues management.
• Policies & Procedures: Develop and amend policies and procedures for improved efficiency and effectiveness.

IT Technical Analyst: Network Engineering/ Provisioning

Responsibilities:

• Manage resources and monitor sales to ensure inventory is prepared to meet all project needs on time and within budget.
• Expedite orders, resolve issues, and return refurbished product to inventory using AAPICS/COSMACC/SAP.
• Process invoices and requisitions.