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Sr. Technology Delivery Manager/ Sr. Application It Support Manager Resume

Mount Laurel, NJ

PROFESSIONAL SUMMARY:

  • I am an experienced Technology Delivery/Partner Manager who has successfully managed a portfolio of large and complex projects for the Financial Crimes and Fraud Management Business Segment.
  • I have worked with various technology teams supporting the Project Management Life Cycle Methodologies and have taken multiple complex Tier 2 projects through to a successful deployment.
  • My experience includes financial management and reporting of projects within this portfolio as well as working with various teams to acquire the necessary resources to ensure that my customers and peers have legendary experiences.
  • I am highly engaged with many user communities to maintain technology alignment that will successfully meet my business partners' needs.

MY BACKGROUND INCLUDES VAST EXPERIENCE IN THE AREAS OF:

  • PMO Methodologies Change Management Resource Allocation Time Management
  • Cost Controls Problem Solving Analytical Decision Making Earned Value Analysis
  • Issue Resolution Negotiation Risk Management Team Motivation
  • Relationship Management Conflict Management
  • Clarity, MS Office, MS Project, Planview, STAMP

WORK EXPERIENCE:

Confidential, Mount Laurel, NJ

Sr. Technology Delivery Manager/ Sr. Application IT Support Manager

Responsibilities:

  • Manage a team business systems analyst, IT Developers and IT Support Specialists (10 in total)
  • Managed (matrix) project resources throughout my tenure at Confidential
  • Management and oversight of all GSI related Projects (within North America) including the Enterprise Case Management Replacement Program for GSI
  • Overseel all financial aspects of US Cost center (050 - 8111) and in Canada (CC 4998)
  • Managed/Led the Project Review Board Meetings for FCFMG Portfolio ( until a Portfolio Manager was assigned by EPMO in Canada)
  • Prior Confidential Project Management of the EFAP Project
  • Provide Application Management and Support for North American Global Security Investigations Line of Business
  • Oversight of US GSI Portfolio and work closely with US Project Managers (and US Portfolio Manager) to ensure financials are up to date (on budget) and provide escalation to keep deliverables on track and deployments are on schedule
  • Act as liaison/conduit between business partners (for Fraud and GSI) and technology (in US and Canada)
  • Provide Executive Management with reporting on Financials (RTB, CTB) and any other ad hoc requests
  • Work closely with Platform Modernization Team (PMOD) and ITS to ensure that all GSI applications are up to date with patching and protection against known vulnerabilities

Sr. Program/ Project Manager

Confidential

Responsibilities:

  • Managing multiple projects at an enterprise level supporting Fraud Management and Enterprise Fraud and Crime Prevention Lines of Business
  • Oversight (from a project management standpoint) of supporting technology areas (with their respective technical project managers) that are making the technology changes within their domain to adhere to the business requirements
  • Represent Fraud initiatives through new project requests, WAG estimates and at the IOM Meetings to obtain ROM level estimation and group involvement.
  • Representation of the business in meetings and in decision making situations to ensure that requirements are being met and that their best interest is being protected and adhered to
  • Manage scope, cost, schedule, issues, risks and status reporting for large-scale and complex integration projects
  • Relationship Management between third party vendors, business partners and technology partners
  • Coordinate and provide oversight of day to day activities of projects with business and technical stakeholders
  • Provide weekly status updates to Executive Fraud Management team members, as well as Enterprise & Confidential PMO and other project stakeholders
  • Forecasts project costs, resource requirements, and timelines using MS Project, Clarity and Primavera
  • Use of SharePoint for document repository and storage
  • Lead multiple software releases for various projects
  • Responsibilities include runbook/implementation planning
  • Management of Command Center and technical support staff
  • Ensures compliancy for Enterprise Project Methodologies and adhere to all GATING requirements
  • Track Dependencies, Risks and Develop Contingency Plans
  • Manage project teams of approximately 50-150 staff members of various skill sets
  • Experience with Project Management System of Record (Clarity) and Primavera for budgeting purposes

Confidential, Philadelphia, PA

Sr. Enterprise Project Manager

Responsibilities:

  • Manage multiple projects at an enterprise level which support initiatives from supporting line of business
  • Lead Project Manager for the Dodd Frank Project, Section 1073 - Full Disclosure For Global Remittances
  • Oversight (from a project management standpoint) of three supporting technology areas (with their respective technical project managers) that are making the technology changes within their domain to adhere to the business requirements
  • Representation of the business in meetings and in decision making situations to ensure that requirements are being met and that their best interest is being protected and adhered to
  • Support integration project initiatives for the International and Wholesale Business Units
  • Manage scope, cost, schedule, issues, risks and status reporting for large-scale and complex integration projects
  • Relationship Management between third party vendors, business partners and technology partners
  • Coordinate and provide oversight of day to day activities of projects with business and technical stakeholders
  • Provide weekly status updates to team members, International and Wholesale PMO and business sponsor/stakeholders
  • Forecasts project costs, resource requirements, and timelines using MS Project, Planview and STAMP
  • Use of SharePoint for document repository and storage
  • Lead multiple software releases for various projects
  • Responsibilities include game/implementation plan
  • Management of bridge line and technical support staff
  • Ensures compliancy for Wholesale Project Methodologies
  • Track Dependencies, Risks and Develop Contingency Plans
  • Oversaw project Budget of approximately up $6MM Per Year
  • Manage project teams of approximately 30 to 40 staff members of various skill sets
  • Sharepoint as the project repository for documentation such as Functional Specifications, Change Requests, etc.

Confidential, Philadelphia, PA

Senior Project Manager

Responsibilities:

  • Leading and coordinating projects through all phases of the software development life cycle including project initiation (project charter), requirements definition, project planning, system design, systems development, testing, release scheduling and implementation.
  • Support Marketing and Finance business initiatives
  • Manage scope, cost, schedule, issues, risks and status reporting for multiple projects
  • Coordinate and provide oversight of day to day activities of projects including requirements definition and signoff, design review, development, testing and system implementation
  • Work closely with Project Management Office (PMO) during project planning, sizing and providing weekly project status updates
  • Work with business sponsors in creation and revision of Project Charters
  • Conduct weekly project team meetings (and daily huddles when required)
  • Manage projects that cross all divisions within organization (Partner Launch, Marketing, Tech Ops, Info Security, Software Development, Quality Assurance/Control and Release Management)
  • Forecasts project costs, resource requirements, and timelines using MS Project and Microstrategy
  • Use of SharePoint for document repository and storage
  • Ensures compliancy for Federal and State regulations for banking/credit card industry
  • Manage project teams of approximately 20 to 30 staff members of various skill sets (business analysts,
  • .NET/Java/ETL developers, testers, batch operations, information security staff and release management staff)

Confidential, Moorestown, NJ

Director of Software Services and Project Management Office

Responsibilities:

  • Managed a team of 7 Project Managers
  • Leading and coordinating development projects though all phases of the software development life cycle including project initiation, requirements gathering, project planning, system design, systems development, testing and implementation. In addition, established the PMO and mentored and directed project management staff consisting of 8 project managers.
  • Managed a diverse range of clients spanning all across all business verticals
  • Managed projects spanning a range of solutions including CRM, ERP, Project management, accounting, E-commerce and social networking sites
  • Led projects integrating web based application with accounting modules of QuickBooks and Microsoft Dynamics.
  • Direct all activities in the Project Management Office (PMO) which provided planning, direction, coordination, and daily supervision to the project team to ensure the objectives and tasks of the project are accomplished on time and within budget
  • Ensure that the project team follows proper life cycle development techniques (requirements definition, scope, development, testing, delivery), PMO processes and procedures(according to the PMBOK), and internal policies and practices by executing the project management methodologies, tools and skills within all Divisions throughout the organization.
  • Managing key client relationships through good consulting skills to ensure customer satisfaction and continued revenue stream from future services work
  • Forecasts project costs, resource requirements, and timelines using MS Project.
  • Use of SharePoint for document repository and storage
  • Perform Business and Needs Assessments for clients to determine the appropriate solution for their organization.
  • Part of Leadership Team and assist in making decisions related to processes/procedures for the division and organization in general

Confidential, Atlanta, GA

Director of Technical and Professional Services

Responsibilities:

  • Directing the resource allocation for 1000+ employees (off shore/in house) for Professional Services Division of the company
  • Detection of revenue leakage within services organization utilizing tools within Compuware PSA software
  • Ownership of Project Management Software application (PSA Change Point from Compuware) which provides all Resource Management/Allocation, Revenue Management as well as internal/external expenses and time reporting
  • Managed portfolio of software development projects which involved ERP application customizations and product upgrades resulting in $8 million yearly in services revenue
  • Profit/Loss responsibility which includes maintaining an annual budget of $12 million with an estimated profit margin between 48 - 54% per quarter
  • Managed all technical consulting engagements (data and platform migrations, data conversions, application upgrades and installations, database tuning and optimization). Databases included Oracle 10g, SQL Server 2000 and 2005.
  • 10+ years' experience in personnel, business operations management
  • Directing the resource allocation for 1000+ employees (off shore/in house) for Professional Services Division of the company
  • Ownership of Accounting Software application (ChangePoint from Compuware) which provides all revenue management information as well as internal/external expenses and time reporting
  • Managed the Quality Assurance and Control team and put process improvements in place to reduce software issues and raise standards for deliverables
  • Responsible for the project roll out of Rational Robot for automated testing in addition to Rational Clear Quest for defect tracking within the Quality Assurance process.
  • Supervised all technical aspects of software implementations ranging from hardware recommendations to
  • Installation of software applications (ERP, CRM, SCM, BPM, Microsoft FRx, Business Intelligence Suite).
  • Managed the Platform/Tools Team (off shore/in house
  • Selected, trained and evaluated a remote team of technical consultants in the Bangalore, India office

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