SUMMARY:

• A successful, versatile and dynamic senior IT/IS Project Management with numerous years’ experience in Program / Project Management methodologies (PMI, Ten Steps, Prince2).
• Specializes in all aspects of IT/Telecommunications (Infrastructure, Telephony, LAN/WAN, SATCOM, etc.), highly skilled at developing and delivering multi - million dollar programs and projects, regionally and globally, systematically meeting all key deliverables.
• Well-versed in telephony / call center applications / POS applications, in both legacy phone systems (e.g.: PBX, CTI, ACD call flow/programming, IVR, etc.) as well as more recent systems, such as VoIP technology (e.g.: Confidential ) utilizing QoS, CoS as it relates to traffic flow via routers and data switches. Solid understands of Voice and Data cabling (e.g.: cat 5 vs. cat 5e vs. cat 6).
• Adept at administering all project management processes, ensuring complete project life cycle deliverables. Expert in: negotiations with clients and suppliers, vendor management, and defining processes and policies. Skilled at delivering large projects using leading edge technology (E.g.: Microsoft Office, MS Projects, OpenOffice, OpenProj, Sharepoint) and up-to-date project management methodologies. Comfortable working with AutoCAD, floor plans.
• Customer-service oriented with "big-picture" vision, recognizes the need for delivering projects goals consistently and efficiently within scope, budget and on-time. Comfortable at meeting with internal and external partners at all levels.
• Highly effective communicator, utilizing: strong team building skills geared towards cross-functional (and global) work teams, effective organizational processes, and providing direction and vision.

SKILLS:

• Interfaced with stakeholders to determine project scope
• Coordinated project meetings throughout life cycle of projects
• Provided updates on on-going programs and projects
• Interfaced with department's heads and outside contractors in a matrix management methodology
• Account Management: Main Interface with Customers (E.g.: Service, POC, Relations, Satisfaction)
• Interfaced with vendors on a global basis
• Participated in all aspects of Procurements Administrations (E.g.: RFPs, RFIs, RFBs)
• Negotiated new contracts with key on deliverables and related SLAs
• Monitored and reviewed performance on a monthly basis
• Re-negotiated new contracts utilizing SLAs and performance as leverage matrix
• Overall Contract Management
• Staff Management / Supervisory Skills (Hiring, Coaching, Development, Disciplining, etc.)
• Budgeting (Development, Tracking)
• Inventory Management
• Well-versed in diverse office suites (MSOffice, OpenOffice, LibreOffice, MSPRoject, OpenProj, DIA, Visio, Clarity, Provision)

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Responsible for providing project management and administration support for a number of the California-based hospital / division offices, ranging from 200 to 1500 phones per site. This included;
• Resources coordination - managing a third party vendor for technical resources deployment
• DID Mapping - coordinate / schedule field personnel to validate all information on the cutsheet as part of site surveys.
• Network Refresh - coordinate all activities revolving in the preparation of sites for network upgrades. This required working with engineers to determine remediation requirements and develop plan of action for said remediations.
• Voice Refresh - coordinate activities and develop project plans in the preparation of the site for VoIP upgrades (including Confidential ). This required interacting with engineers / site contacts to determine the number of phones required, the number of technical resources required and the number of days required for full implementation.
• Meet with executives to review progress and identify potential risks

Escalation POC and Meeting coordinator

Confidential

Responsibilities:

• Many of the systems within Confidential have either reached technical End-of-Life, require costly extended support, or are no longer supported by the vendors. Responsibilities included providing project management and administration support to the Program Manager on the Operations Systems upgrade / migration of over 2000 servers, including;
• Citrix
• Windows Server 2008
• Oracle
• SQL
• Confidential has over 400 servers, running approximately 900 different applications, on a network platform running Citrix 4.5 / Windows 2003. As both Citrix 4.5 / Windows 2003 are no longer supported by the vendors, and many of the hardware is also approaching end-of-life, this created critical risks to Confidential ’s daily operations in the event of any systems failures.
• This project was to migrate all of the existing applicatins to new hardware running Citrix 6.5 / Windows 2008, as well as consolidate as many of the applications as possible.
• Responsibilities included providing project management leadership

Confidential

Lead Project Manager

Responsibilities:

• As Lead Project Manager, responsible for providing project management and administration support for all of the Backstage (70+) facilities (Milk Plants / Bread Plants / Ice Cream Plants / Division Office / Distribution Centers), ranging from 200 to 1500 phones per site. This included;
• Resources coordination - managing a third party vendor for technical resources deployment coordinate / schedule field personnel to validate all information on the cutsheet as part of site surveys. coordinate all activities revolving in the preparation of sites for network upgrades. This required working with engineers to determine remediation requirements and develop plan of action for said remediations.
• Voice Refresh - coordinate all activities and develop full project plans in the preparation of the site for VoIP upgrades (including Confidential ). This required working with engineers to determine the number of phones required, the number of technical resources required and the number of days required for full implementation.
• Meet with executives from all players to review progress and identify potential risks
• Escalation POC and Meeting coordinator for Confidential as it relates to Confidential provides a SPOC for escalations within Confidential provides guidance to PM Team members, as necessary

Confidential

Lead Project Manager

Responsibilities:

• As Lead Project Manager, responsible for providing project management and administration support for the following initiatives;
• Developing RFP outlining requirements and coordinating multiple vendors in the implementation of new conduit/fiber installations.
• Relocation of 300 users from one location to a new location. This required not only coordinating the move effort, but also the technology refresh for the data and voice infrastructure (including training), as well as the design of a new diverse /redundant WAN connectivity to the State’s Data Centers.
• Coordination of a full technology voice (including Confidential implementation) and data refresh for approximately 800 users, and over 14 locations.
• Coordination of a full technology voice (including Confidential implementation) and data refresh for approximately 200 users, and over 75 locations throughout AZ. Also involved interacting with multiple law enforcement agencies (e.g.: City of Phoenix, MCSO, FBI, etc.) that have access to DPS’s network.
• Coordination of a full, new technology voice (including Confidential implementation) and data installation, for approximately 400 users, 7 call centers, and over 9 locations throughout AZ.
• Development of diverse processes and documents (e.g.: Site Survey template, diverse Project Management templates, Confidential templates {in both Excel and MS Project format}, Project Closing process, Project Tracking spreadsheets & database development, Multiple executive level presentations.
• Escalation POC and Meeting coordinator for State / EIC provides a SPOC for escalations within the Confidential II group provides guidance to PM Team members, as necessary

Confidential

Senior Project Manager

Responsibilities:

• Assigned to the American Express account / Architecture & Engineering Strategy team, responsible for providing project management support for the following initiatives;
• Re-Engineering CEM reporting.
• Cloud Computing integration (E.g.: IaaS/PaaS/SaaS) as it relates to Reference Architecture, Governance, Security, Center of Excellence, etc. Responsible for the overall feasibility analysis of cloud computing for the Java / .NET environment for American Express. Evaluate all services offered by Amazon / Azure / SalesForce.Com.
• Pipeline projects tracking and implementation.
• Business Capabilities maximization.
• SOA Governance, as it relates to migration of services (~ 1000 services) off of six legacy platforms.

Confidential

Consultant

Responsibilities:

• As Senior Project Manager, responsible for the overall coordination of two major software installations for two new clients, both located in Africa. Using PMI methodologies, initiated, planned, executed and controlled projects to meet all customers' requirements. Confidential of normal PM duties, provided as needed translation between customers' project team and ARIS (French), as well as coordinated work hours as-needed to compensate for the time differences.

Confidential

Consultant

Responsibilities:

• Certified in Confidential services, responsible for the initiation, planning and execution of all installations / maintenance of cable related services and related equipment.
• Utilized CRM techniques in all customer interactions.
• Ensured all projects completed within allocated time allowance.
• Using PMI methodologies, initiated and planned all communications to prospective customers.
• Developed scheduling and followed-through both internal and external customers.
• Monitored progress and took necessary action as required.

Confidential

IS Global Director / Program Manager

Responsibilities:

• Cost consolidation program of global activities that resulted in a $12M reduction of yearly expenses
• Global hardware purchases program that resulted in over 40% discount on hardware purchases
• Global program to consolidate hardware maintenance contracts that resulted in a 26% discount on maintenance agreements
• Program for the deployment of two MPLS networks that replaced existing multiple platforms into one topology and which resulted in tripling the bandwidth and reducing cost-per-megabit by an average of 35% reduction
• Participated in the negotiation and deployment of both local public SONET ring and a private SONET ring, consisting of multiple OC-192 connections
• Participated in the planning and execution of data center migration from California to Arizona. This included coordinating planning sessions between: IT, Telecommunications, Facilities, Vendors, etc. Part of the activities included planning for: floor layout, cabling requirements, power requirements, database sanitization, CMDB implementation.

Confidential

Data/Voice Network Manager

Responsibilities:

• Program for the implementation of a new Call Center, with main focus on: operational within a six months period; accommodate 150 to 250 customer service representatives; act as backup facility for two existing call centers
• Project to evaluate and improve existing call center support operation that resulted in increasing call center support by 150%, with no corresponding increase in headcount or budget
• Project to improve call center dialing capacity that resulted in an increase from 10,000 to 30,000 extensions at no additional cost
• Streamlined the client service department's CTI / call-flow, resulting in a 30% increase in productivity
• New PBX dialing format that resulted in a 200% increase in available PBX / IVR resources. Project delivered within budget and on-time.
• Project for a corporate-wide LAN Infrastructure Transport Refresh that resulted in an increase in bandwidth capacity of 500%
• Implementation of IVR/CTI system that resulted in 30% increase in CSR productivity