SUMMARY:

• A highly skilled, accomplished and professional manager with diverse experience in business development, short/long - term strategic planning, project/Program and agile Scrum Master/ project management.
• Decisive, action-oriented and results-focused professional offering nearly 20 years of experience leading the design, development and implementation of high-performance technology solutions.
• Methodologies: Six Sigma, Waterfall, Agile (Scrum).
• Possesses Agile mindset.
• Involvement (Project Manager full life cycle): Projects include but not limited to industries such as: private, Healthcare, Retirement and Social Security.
• Project management skills: Strong understanding and application of quality and risk management principles. Build rapport and relationships quickly. Excellent team building. Manage complex information and rapidly structure and rationalize it. Work autonomously. Strong multi-tasking and attention to detail. Ability to influence and build consensus, Excellent financial and project analysis and management. Clear, concise, comprehensive written/verbal communicator.
• Managed UI/UX teams to delivering value added design to the program.
• Interfaced with the UAT team for testing and defect resolution and reported to stakeholders on status, issues, resolutions
• Ability to promote and maintain substantial client contact, leveraging in-depth knowledge of client's operations and business.
• Strong communication, presentation, analytical and problem solving skills.
• State and Federal Government experience - Retirement Benefits (Wisconsin state), Social Security Administration (SSA).

PROFESSIONAL EXPERIENCE:

Confidential, TX

Sr. Agile Program Manager

• Supported delivering the which is a set of new privacy requirements that will have a major impact on international companies (like American Airlines) that operate within the EU and target EU residents as customers. The EU GDPR law is designed to enhance data protection for EU residents and provide a consolidated framework to guide business usage of personal data
• Different applications having PII data and other relating data of a customer or an employee needed to be available in one particular place, so that if a request comes in for Data Access or Erasure or Rectification, AA needed to adhere to the law of taking care of the request accordingly.
• Managed the program on both the Customer and Employee side.
• Coordinated the efforts of connecting all these data and move it to data warehouse, so the legal team can access in one place for the taking care of the request. This law comes into effect by May 2018 and American Airlines planned phases of it, to make it complaint by due course of time.
• Facilitated Release/Big Room planning with Agile coach and made sure 12 application teams implement according to the roadmap laid out.
• Facilitated Scrum of Scrums, Retrospectives and planning for the program team
• Adopted practices designed to scaled agile implementation at the enterprise level and help set future goals based on industry needs

Confidential, TX

Sr. Program Manager

• Supported delivering a $200 million complete portfolio conversion (3 million HELOC and non-HELOC accounts) of its in-house mortgage servicing platform (MSP) to an industry-standard platform, as a Sr. Project Manager
• The conversion follows strict adherence to integrated Agile and Waterfall methodologies with robust PMO governance oversight
• Interfaced with the UAT team for testing and defect resolution and
• Reported to stakeholders on status, issues, resolutions, etc
• Facilitated the delivery of all required document solutions, including but not limited to, the Project Charter, Scope Frame, BRDs, Process Maps, Policies & Procedures, Change Controls, Design, External/Internal Reporting, Information Security Protocols and Implementation Planning

Confidential, TX

Sr. Program Manager, Agile

• Efficiently managing a large software development
• Demonstrated deep practical knowledge of Waterfall, Agile and Lean project management methodologies.
• Consulted with Airline executives of Southwest Airlines to define a road map for the integration of their technology systems for international and local ticket reservation, after acquisition of multiple Airlines.
• Worked in Conjunction with executives in Finance, Technology and business to develop and secure approval for resources.
• Defined cost allocations from different cross functional technology teams to the business unit.
• Adopted practices designed to scaled agile implementation at the enterprise level and help set future goals based on industry needs.

Thnk Finance, TX

Sr. Agile Project Manager/Scrum Master

• Lead daily stand-ups and scrum ceremonies for two scrum teams.
• Worked with product owners to groom the backlog and plan sprints.
• Tracked, escalated and removed impediments, burn down, issues and progress in TFS.
• Implemented Issues Tracking to effectively track impediments against user stories.
• Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.
• Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution. Customer provided positive feedback.
• Coached new SM and trained global teams, which resulted in early delivery of project and reduced process waste caused by lack of common understanding.

Confidential - Baltimore, MD

Sr. Agile Program Manager/Scrum Master

• Lead multiple teams working on different agile projects.
• Organized and facilitated daily Stand-up meetings, Backlog grooming, Reviews, Retrospectives, Sprint and Release planning and other Scrum-related meetings
• Worked collaboratively with Product Owners, cross-functional development teams, and Operational Owners to support development and software delivery
• Assisted the Product Owner in user story creation and prioritization.
• Tracked and reported Scrum team velocity and managed the Sprint capacity.
• Attended Scrum of Scrums meeting to identify and communicate accomplishments, what the team will work on next, and any high-exposure risks.
• Guarded team from outside distractions, removed any impediments that could impede the teams’ progress
• Communicated progress and commitments to external teams and management
• Coordinated dependencies between teams with other Scrum Masters
• Ensured development team is working efficiently towards Sprint goals
• Coached the cross functional development team and stakeholders on how to use Agile/Scrum practices
• Ensured the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility
• Managed UI/UX teams to delivering value added designs to the program.
• Assisted with internal and external communication, improving transparency, and radiating information
• Created an environment that empowers and energizes team members, with a focus on accountability, adaptability, and collaboration.

Confidential- Baltimore

MD Account Manager

• Provided a single authority for all scope, technical and cost issues for the Control Account (CA).
• Responsible for all phases of project/Task Management.
• Developed and executed technical project plans for simultaneous client efforts.
• Ability to prioritize effectively, multi-task and achieve objectives within time and budget constraints
• Prepare Estimates to Completion for remaining Control Account work scope.
• Known for building strong business relationships with both clients and vendors.
• Financial Duties includes Preparing Rough Order Magnitude (ROMs)
• Customer Contact, Staff Management, Communication with LAN Team, Departure Notices, Security and Other corporate initiatives.
• Risk and issue identification, change management and providing training as well as documentation for end users.
• Monitor and assess Work Directive performance.
• Collaborate in a well-integrated environment to deliver well thought out solutions Strong organizational skills, including the ability to quickly resolve problems and work with little supervision.
• Maintained grade and quality of program deliverables within defined and agreed upon program requirements. Oversees adjustments and changes necessary.
• Communicated with client senior management to manage expectations, maintain smooth operations, and build client relationships. Communicates program goals and processes to the program team to ensure program continuity.
• Perform DB2 database analysis, modeling and design based on SSA business requirements
• Define and implement DB2 databases.
• Maintain system availability, Physical Database Design, Disaster Recovery (DR) initiatives, Capacity Management.
• Security Management, Backup and Recovery, Data Transformation and Cleansing, Maintain the naming standards for database objects.

Confidential

Project co-ordinator/IBM DB2 Database Administration Lead

• Coordinated efforts with the Project Management Office, clients and technical team members to identify areas of opportunity and improve project performance.
• Delivered project report cards with time, cost accounting and on-going status.
• Identified and documented scope of the tasks, created work plans, assigned tasks, obtained resources and conducted meetings to review progress and organize future work effort.
• Lead technical and management role in the Application development arena.
• Responsible for developing, leading and executing implementation plans for the benefit payment system project, which includes web application development, database administration and business intelligence programs.

Confidential, New York City, NY

DB2 Database Administrator Team Lead

• Perform DB2 database analysis, modeling and design based on SSA business requirements
• Define and implement DB2 databases
• Responsible to work with stakeholders and technical team to design and setup the databases
• Maintain system availability, Physical Database Design, Disaster Recovery (DR) initiatives, Capacity Management.
• Security Management, Backup and Recovery, Data Transformation and Cleansing, Maintain the naming standards for database objects

Confidential

DB2 DBA

• Implemented DB2 Databases, executed general maintenance to improve performance
• Perform IBM DB2 database analysis, modeling and design based on the clients requirements

Confidential

Technical Team Lead

• Responsible for the coordination with on site team
• Requirement analysis, high level design, database design;
• Development of administration modules for publishing new press releases.

Confidential

Systems Analyst

• System Design, Implementation and Testing