SUMMARY:

• Certified Project Manager and Scrum Master with 9 years of professional experience in the Information Technology Project Management.
• Rich experience in coordinating with cross functional teams to deliver enterprise level solutions.
• Ability to analyze and scope out complex business processes and negotiate conflict resolution using win - win approach.
• Rich experience in nurturing and leading talented teams of diverse backgrounds, including dedicated and shared resources.
• Specialized in cradle to grave, full software development life cycle (SDLC) projects from concept to transition to support teams.
• Project Management | Leadership | Business Process Improvement
• Experience in business process analysis and design, scope definition, effort estimation, planning, and managing project activities to ensure that business goals and project objectives are accomplished on-time and within budget.
• Establish the detailed project baseline documentation including project charter, project management plan, issue log, risk register, communication plan and escalation plans.
• Track record of working with small and large teams, dedicated and shared resource model. Worked as part of Enterprise Project Management Office (EPMO), adhering to the project management methodology, compliance with security standards, compliance frameworks (such as SOX), and periodic reporting to the CXO group.
• Experience in applying win-win approach to conflict resolution and striving to add value to the team members, management and end users. Strongly believe in customer service and team work.
• Demonstrated success with planning, organizing, and executing projects that achieve high customer satisfaction.
• Experience with agile, incremental and waterfall project methodologies. Very highly organized and possess rich communication skills. Known as Go-getter in previous projects.
• A process-oriented team player with consummate attention to details, strong scheduling skills and effective problem-solving skills. Strong interpersonal skills ability to communicate and persuade at all management levels and thrive in a cross-functional environment
• Collaborated with software vendors, service providers, business units and interfacing partners to manage multiple complex enhancements and process reengineering.
• Demonstrated ability to function in a team environment and highly matrix environment.

TECHNICAL QUALIFICATIONS/SKILLS LIST:

• MS-Project, MS Visio, MS Office
• Clarizen Project management tool
• Trello Project Management
• Primavera P6
• SharePoint, JIRA
• Identity & Access Management
• LINK 360 ( Confidential ), TRON (TCS)
• Object Oriented Analysis and Design methodology
• Agile, Waterfall, Hybrid methodologies
• Business Process Analysis, Design and Improvement
• Organizational Change Management
• Vendor Relationship Management
• Domain knowledge in Banking, Financial Services and Insurance (BFSI)

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential

Responsibilities:

• Successfully completed the project within budget, scope and timeline.
• Coordinated with cross-functional SME (Subject Matter Expert) group for issue resolution, impact analysis.
• Established scope by collaborating with all stakeholders - Human Resources, Finance and Accounts departments - through a series of business process impact review meetings.
• Established project scope for custom integration effort, stating all assumptions, dependencies and risks.
• Coordinated with Concur (product vendor) implementation project manager. Analyzed the dependencies on the schedule for Concur integration effort.
• Develop detailed project schedule using MS Project. Created milestones for each increment. Analyzed the critical tasks for the possibility of delays and provided time reserve in planning.
• Identified required technical skills to carry out concur integration effort and secured appropriate resource allocation for the project. Percentage of effort is committed with resource manager for shared resource allocations based on the task duration and effort.
• Documented current process touch points in current expense reimbursement process. Facilitated process improvements in future state process design.
• Reported issues arising from conflicting requests that come from different business owners across the enterprise through steering committee meetings for timely issue resolution.
• Created and monitored risk register throughout the project. Assigned risk response strategies in consultation with stakeholders, probability, impact and mitigation plans are adjusted periodically.
• Setup issue log, constantly reviewed with the team, assigned responsibility and target completion dates for each issue.
• Constantly monitored and reported, schedule and cost variances with recommendation options/choices for business owner.
• Estimated project effort on all tasks with inputs from team members (developers, analysts, testers). Conducted peer review of estimates for complex/large tasks.
• Established detailed project management plan describing acceptance criteria for each deliverable for each part of the SDLC. Stakeholders from all departments - HR, Finance and Accounts - were involved in the sign-off at each toll-gate.
• Worked with technical lead, to analyze existing systems and impact.
• Provided periodic deliverables as required by the PMO on the progress along with issues and dependencies that could cause the delays.
• Continuously monitored task progress, and resource utilization using reports in the MS project.

Environment: Concur (Travel & Expense product), .NET, SQL Server, MS Visio, MS Project, SharePoint

Project Manager

Confidential

Responsibilities:

• Reviewed future state business process model for the GMS Compliance, to analyze gaps and inefficiencies in the current process/systems.
• Coordinated with the PMO and business team, to evaluate feasibility, to recommend feasible options.
• Established formal project charter, with business goals and objectives, technology goals and objectives, risks and budget.
• Lead multi-phase implementation effort to achieve the desired future state by executing the technology implementation efforts to achieve the business goals.
• Worked with expert resources both technical and operational, gathered details about existing operational process, systems and pain points such as delays, manual hand-offs.
• Worked extensively on change management, impact analysis and effort estimation to carry out enhancements to existing systems/tools.
• Managed project documentation on SharePoint site, provided Training and supported the business users in their day to day involvement in SharePoint sites.
• Ensured projects adherence to frameworks and all documentation is maintained as per Confidential methodology, best practices and guidelines.
• Involved in creating and reviewing Standard Operating Procedures and user training material
• M anaged project budget, issue log, risk register using Excel.
• Provide consultative support to clients on operational issues, inquires and problem resolution.

Environment: Java, Oracle, Unix, Object Oriented Methodology, MS Visio, MS Project, SharePoint, MS Office

Senior Consultant

Confidential

Responsibilities:

• E stablished Statement of Work (SOW) for the BaNCS Implementation.
• Documented detailed technical operation environment (TOE) and collaborated with TCS BFSI product specialist team to ensure hardware, software requirements for the product comply
• Maintained project schedules in Primavera P6 at determined intervals to ensure tasks are completed on time and within budget.
• Coordinated periodic calls with product specialist shared resources, infrastructure shared resources and implementation team (dedicated team).
• Ensured knowledge ramp up for each team member during onboarding on the team related to the BFSI domain including financial terminology used in the product documentation.
• Conducted pilot implementation and carried out complex data migration effort of secure and complex data from their legacy systems.
• Conducted lessons learnt at the end of each critical milestone during pilot implementation
• Identified and monitored issues and risks all through the project.
• Coordinated with client performance testing team to ensure the system is deployed in optimal operating environment (hardware and configurations).
• Ensured formal sign-off as per the pre-established acceptance criteria for each deliverable.
• Created end user training plan and coordinated end user training sessions. Gathered user feedback.
• Established specialist team to support operations go live, to mitigate impact of any unforeseen issues.
• Review service level metrics with the client management team and TCS product team.
• Documented best practices and FAQs for support team.
• Reviewed customer documentation related to procurement of new hardware for BaNCS.
• Assisted in client Disaster recovery site and business continuity planning for the BaNCS.

Environment : Microsoft .Net, SQL Server, Windows Server, SharePoint, Primavera P6

Business Consultant

Confidential

Responsibilities:

• Executed the transition of Project Ozone involving migration of 600 employees. Business process consists of 2 main processes and 27 sub-processes.
• Documented Project Management Plan and Dashboard template with Senior Management.
• Established Service Level Agreement (SLA) and metrics documentation for current performance and benchmarks.
• Planned and scheduled Joint Application Development (JAD) sessions with cross functional teams
• Documented business process maps As-IS and TO-BE flows (Level 1 to Level 4) using MS Visio to highlight cross-functional (end-to-end) process visibility for business as usual (BAU)
• Prepared the Open Issue log (OIL) and worked closely with the teams to park it to closure and any Open issues unresolved to be highlighted to the Steering Committee.
• Created Risk mitigation plan to pre-empt the transition risks and steps to minimize the risks.
• Lead the Workstream and Project calls and tracking the project tasks to on-time completion.
• Supported the client technology team to capture Business requirement document (BRD) and Key Business requirement (KBR)
• Prepared process FMEA (Failure modes and effects analysis) and ramp up implementation plan.
• Documented the process repository and prepared the Data collection template for data analysis.

Environment: MS Visio, MS Project, e-UPP, Clarizen

QA Team Lead

Confidential

Responsibilities:

• Led a team of 3 quality assurance testers
• Actively participated in creating test plans, reviewing test scenarios and test scripts
• Worked with the end user team about production issues reported.
• Developed and monitored quality assurance test metrics.

Environment: HCAS, MS Office, Quality Center