PROFILE
Highly accomplished Project Management Professional (PMP) with proven expertise in planning and directing international software implementations, with special emphasis in CRM applications. Experienced in sales engineering, consulting, and systems engineering. Strong familiarity with wide variety of market sectors, including finance, advertising, biotechnology, and pharmaceutical industries. More than 100 projects to credit. Able to supervise large, multi-site teams and manage complete project life cycles.

Areas of Expertise
Project/Program Management · Technology Deployment · Cloud Computing · Business Development
Software as a Service (SaaS) · Strategic Planning · Client Relations · Process Improvement · Consulting
Change Management · Solution Development · Team Leadership · Application Testing & Deployment
Quality Assurance · Systems Engineering · Sales Engineering · Leadership · Budget & Cost Control

PROFESSIONAL EXPERIENCE
Confidential,Livingston, NJ 2007 - Present
Senior Project Manager
Recruited to oversee Salesforce.com production support and new application release projects worldwide for $60B+ financial services company. Supervised Salesforce Service Bureau team in design, development, testing, and implementation. Serve as liaison between business leaders and technical resources. Act as Program Manager, tracking and monitoring all projects. Personally lead high-profile initiatives. Prepare project plans, timelines, budgets, and mitigation plans.

• Saved >$200K per year by eliminating Salesforce.com’s Gold Production Support contract and migrating more than 80% of support tasks to internal IT help desk.
• Re-engineered Change Management process to ensure adherence to corporate audit regulations, PMP methodology, and client requirements.
• Enhanced efficiency by introducing automated project tracking and weekly status conference calls.
• Increased revenues by implementing internal cloud computing and Salesforce.com information sessions that improved awareness and led to new projects.
• Established release management process for defect resolution that reduced defects and costs.
• Initiated centralized Salesforce.com solution tailored to growing volume of inquiries from Investor Relations group. Solution reduced response turnaround times and allowed query tracking.
• Personally designed Workforce Planning and Employee Management solutions for HR.
• One of first individuals worldwide Certified by Salesforce.com.

Confidential,New Providence, NJ 2006 - 2007
Independent Project Management Consultant, CRM / Salesforce.com
Provided project management services for Salesforce.com partners. Planned and led project life cycles, including business process review sessions. Carried out large-scale data migrations. Customized systems to meet client needs. Conducted user training, including onsite and remote international sessions.

• Implemented Salesforce.com CRM solutions at more than 20 companies.
• Completed successful migration from Siebel CRM to Salesforce.com for large software company.
• Reduced operational costs for large retail company by enabling client’s customers to manage CRM system support and by integrating Salesforce.com with daily order processing. Additionally provided executive dashboards to track KPIs and assess customers’ satisfaction levels.
• Increased sales by implementing optional service/support contract business line.

Confidential,Maplewood, NJ 2002 -2005
Senior Project Manager
Established and managed company specializing in CRM and media broadcasting logistics consulting for advertising firms in US and Canada. Built effective relationships with clients. Oversaw project budgets and corporate financials. Developed core applications and solutions. Supervised staff of 4.

• Increased revenues 35% by developing service line focusing on radio commercial distribution.
• Grew sales 10% by launching service line involving service-based online directory subscription.
• Planned and led CRM solution development and implementations for customers.

Confidential,Clark, NJ 1999 - 2001
Project Manager / Sales Engineer
Planned and directed large-scale internet-based solution projects for clients in pharmaceutical sector, including Bristol Meyers Squibb, Johnson & Johnson, Pfizer, and Warner Lambert. Prepared and delivered technical presentations to facilitate new business.

• Improved efficiency by utilizing structured project management methodology.
• Directed large-scale data center move for Pfizer. Coordinated 50 consultants and client personnel. Completed move in only 48 hours, with no loss of services.
• Played major role in winning $500,000 contract for company.

Confidential,Chicago, IL 1996 - 1999
Project Manager Consultant / Project Lead Consultant
Promoted to Project Manager at large provider of planning, budgeting, and reporting solutions. Supervised project teams. Led consulting and software implementation projects.

• Maintained 100% billing utilization through tenure with company.

ADDITIONAL EXPERIENCE
Senior Sales Engineer, Confidential,Morristown, NJ 2001 - 2002
Conducted product and technology architecture technical presentations for clients of $60M CRM software company. Prepared customized demonstrations to meet customer requirements.

Systems Engineer, Confidential,Newark, NJ 1992 - 1996
Developed and installed information systems for one of 10 largest electric companies in US.

EDUCATION
MS in Industrial Management
BS in Mechanical Engineering

CERTIFICATIONS & TRAINING
PMI Project Management Professional (PMP)
Salesforce.com Certified (Administrator, Advanced Administrator, Consultant)
ITIL Certified
Microsoft Certified Professional (MCP)

ADDITIONAL INFORMATION
Technical Skills: Windows, UNIX, MS Office, MS Project, Salesforce.com, various CRM systems, SQL Server, Oracle, Visual Basic, HTML, Crystal Reports
Affiliations: Project Management Institute (PMI)