Highly-accomplished Management Consultant / Project Manager, specializing in strategy development, process improvement, project implementation, and sales management in finance and technology environments.  OPERATIONAL CONSULTING · Business Process Analysis · SYSTEMS

IMPLEMENTATION PRoject management · STRATEGY Execution · sales and relationship management

SUMMARY OF QUALIFICATIONS

Results-Driven Change Agent: Dedicated todriving process improvement; Repeatedly called upon to develop and implement new strategic planning initiatives, business processes, systems and technology. 
Superior Interpersonal Communicator: Outstanding written and verbal communication skills; Highly-effective at interacting with executive-level management and conveying complex information in sales and delivery environments.
Comprehensive Project Manager: Globally-focused, “big-picture” management perspective; Ability to coordinate multiple cross-functional teams and all aspects of the full project life cycle at a given time. 
Detail-Oriented Business Analyst: Applies an extremely high-level of attention to detail in the review and evaluation of systems and processes, seeking to increase productivity and efficiency at all opportunities.
Timeline-Driven and Accountable: Outstanding ability to meet or exceed established time standards while achieving uncompromising quality and efficiency; Particularly effective working under pressure and deadlines. 

Core Achievements

• Cultivated relationships with global financial services clients and contributed to sales proposals resulting in $3.5M of 
  new engagement revenue over 12 month period.
• Led sales and implementation efforts on four e-commerce website redesigns, generating at least 25% sales uplift for 
  Fortune 500 and mid-size retail clients.
• Instrumental in doubling assets from $5B - $10B by leading redesign of all loan origination processes, implementing 
  enterprise loan origination software and launching new online mortgage broker application.
• Increased core deposit base 20% by implementing new, user-friendly Internet online banking module and identifying 
  and successfully deploying sales force automation software in retail / commercial banking sales units.
• Achieved 30% revenue growth among North American Sales Team as Business Process Specialist / Senior Associate, 
  via thorough review, analysis and improvement of numerous sales processes and procedures.
• Coordinated redesign of procurement, new product introduction and manufacturing processes, resulting in 30% improvement in supply chain cycle time on behalf of key telecom network equipment client.

Professional Experience

Senior manager
Confidential2011 - Present
Los Angeles, CA

• Currently serving in sales and project delivery capacities for top ten banking and consumer finance clients. 
  Engagements focused on process improvement and technology solution delivery.
• Presently running large-scale default management platform replacement project for top 3 mortgage servicer.
• Developing and managing client relationships resulting in $3.5M of new engagement revenue over 12 months.

Director
Confidential 2009 - 2011
Los Angeles, CA

• Managed teams of professional services resources and led teams of design, technical, and QA resources to create  award winning e-commerce websites. Actively participated in all aspects of project lifecycle, including sales, account  and project management, business analysis, requirements gathering, testing/QA, and post-rollout support.
  

Strategy Implementation Specialist / Senior Project Manager
Confidential2003 – 2009
Los Angeles, CA

• Generated 100% asset growth increase in 3 years via development / implementation of residential loan strategy,  project management of an enterprise loan origination system and mortgage broker website implementation.
• Spearheaded blueprint creation and complete implementation of Corporate Internet website redesign, resulting in a  25% boost in overall user traffic and 15% increase in online banking adoption by clientele.
• Managed multiple cross-functional teams in the completion of large-scale organizational objectives such as: implementation of new human resources / payroll system, purchasing system, and IT reorganization plan.
• Developed and implemented a successful loan default automation strategy, encompassing collections, loss mitigation, foreclosure / bankruptcy and REO software modules, increasing overall efficiency and minimizing loss exposure.

Strategy Development / Operations Specialist / Senior Consultant
Confidential2000 – 2003
San Francisco, CA; New York, NY

• Acted as Strategy and Operations Consultant within a dynamic, multi-disciplinary telecommunications, information technology, content and e-commerce convergence management consultancy.
• Produced 35% network provisioning cycle time reduction within six months for global telecom client through creative development and implementation of new performance management process.
• Developed “total cost of ownership” value proposition for a network infrastructure solutions outsourcer and created a market-entry strategy on behalf of a fiberless-optics networking firm.

Business Process Improvement specialist / Senior Associate
Confidential1998 – 2000
San Francisco, CA

• Performed competitive benchmarking regarding process best practices and led process re-engineering sessions in the review, analysis and improvement of procurement, new product introduction, and manufacturing processes.

Process Automation Specialist / Senior Client Consultant
Confidential1996 – 1998
San Francisco, CA

• Effectively managed and coordinated Consultant / Analyst Process Teams, reducing call center cycle time by 60% 
  for customer service agents due to process improvements and deployment of rules-based software.

Special Projects Manager / Business Analyst / Asst. Vice President
Confidential1993 – 1996
Los Angeles, CA

• Selected by management as key member of Strategic Planning Committee; Managed review and analysis of market  research and financial data enabling timely and appropriate response to market trends.
• Led implementation team in the creation of a new telephone banking call center and spearheaded the design and implementation of a remote-access real estate appraisal system, resulting in improved efficiency.
• Completed a rigorous 18-month Management Training Curriculum, increasing leadership effectiveness.
  

Education And Training

Bachelor of Arts (BA): Economics