Objective Statement 
As a result of my skills, experience and education I will identify cost savings, significantly increase net revenue, and implement innovative technologies, methodologies and strategies for company wide success in this highly competitive global marketplace.

Selected Accomplishments

• Company rescue for a struggling firm at the critical 40 years in business mark, in the red and in desperate need of growth, realignment, and innovative strategies to remain in business. My involvement resulted in a clear roadmap to create necessary critical business transformation across the organization inclusive of methodologies, talent gaps, cost saving measures, identification of fiscal issues, needed technology innovations, and strategy for 350,000,000 fiscal gains over the next 3 years.
• Provided Board of Directors interim COO/CTO skills for International start up client with inexperienced CEO resulting in 10,000,000 of investor funding and strategic road map for growth, technology and operations.
• Re-engineered boxed software product for online utilization & payment processing for B2B and B2C relationships internationally resulting in 15,000,000 in cost savings year 1.
• Provided Program Rescue efforts for 50,000,000 fiscal losses, terminated employees, lost knowledge transfer, incorrect technology deployments, program management of 2 top 5 consulting firms in place and the stagnation of a national program effort resulting in the elimination of anticipated additional monetary losses, employee and knowledge loss, while putting the program back on track with the appropriate technologies and resources.

Professional Experience

Confidential: Chief Operating Officer (2012 - Present)
Confidential is a financial consulting firm and a leader in the financial global market and research services space. Own and operate the 4th largest Call Center in North America. (200M)

Drive global strategy and technology direction for subsidiary companies inclusive of 4th largest Market and Research Call Center in North America. Responsible for ensuring maximum levels of operational efficiency and accuracy across all facilities worldwide. Work closely with struggling locations Toronto, Montreal, New York, Tokyo, Singapore, UK, and CT teams to expand and optimize global operations. Align company operations to meet budget and other financial goals. Accountable for operational profitability and generation of 50M in additional revenues by end year 2. Collaborate with other division heads and sales consultants to assist with sales and marketing plans. Build sustainable, best in class solution offerings for global client experience programs. Exceed customer SLA’s and create a Center of Excellence.

Responsible for the company’s day-to-day operating activities, including revenue and sales growth; expense, cost and margin control; and monthly, quarterly and annual financial goal management. Direct short-term and long-range planning and budget development to support strategic business goals. Establish the performance goals, allocate resources, and assess policies for senior management. Demonstrate successful execution of business strategies for company products and services. Direct and participate in acquisition and growth activities to support overall business objectives and plans. Develop, establish, and direct execution of operating policies to support overall company policies and objectives.

Confidential: Senior Executive Consultant – (2010 - 2012)
Confidential is a conglomerate that comprises over 100 operating companies in seven business sectors with operations in more than 80 countries across six continents and employs over 450,000 people worldwide. The total revenue of Tata was $100.09 billion in 2011-12, with 58 percent of this coming from business outside India.

Responsible for the North American market for all lines of business to include: healthcare, life sciences, high technology, telecommunications, finance, pharmaceutical, insurance, manufacturing, retail, consumer goods, energy, utilities, government, media, entertainment, travel and hospitality. Duties include: 20% business development/executive sales presentations, 20% supervisor and mentor of senior executive consultant staff and 60% billable engagements. Provide CXO’s within Fortune 100/500 organizations with CXO management services (e.g., interim COO, CIO, CTO, VP, etc.) consisting of: strategy planning, IT services, business solutions, business transformation, enterprise program management, PMO organization deployments, program rescue, and PMO portfolio management.

Confidential: Executive Director, Salem, NH (2007 – 2010)
Confidential was a consulting, scanning, archival and software development firm for the healthcare vertical in the U.S. and Canada. (20M)

Providing CXO’s of over 350 hospitals with consultative services, business strategy and software solutions (e.g., data archiving, scanning, portal, web technologies, and custom solutions). Serves on executive management team and assists with company direction, meeting monthly/annual business goals, as well as with acquiring new business and partner relationships. Provide “best of breed” corporate methodology insight and analysis to enhance resource management, training programs, customer support, software development practices, product development, policy and protocol, vendor relationships and established partnerships. Direct and manage all aspects of the Delivery and Professional Services departments for the deployment and support of all product lines encompassing over 60 products and 70+ personnel (i.e., System Engineers, Legacy Engineers, Portal Engineers, Senior Project Managers, Technical Project Managers, Project Managers, Project Manager Consultants, Training Consultants, Consultants, and Coordinators).

Confidential: Senior Executive Consultant, Boston, MA (2004 – 2007)
Confidential based in Boston, MA is a diversified global insurer and the third-largest property and casualty insurer in the U.S. The Company also ranks 82nd on the Fortune 500 list of largest corporations in the U.S. and as of 2011, the Company had $117.1 billion in consolidated assets, employs more than 45,000 people in more than 900 offices throughout the world.

Provided C-Level Executives Program Management and advisory consultative skills for the most critical and complex intiatives enterprise wide encompassing all insurance markets lines of business to include Personal Markets, Agency Markets, Corporate Markets and Commercial Markets. Acted as liaison between business entities and IT departments to discern actual program requirements, benefits realization, risk mitigation, cost overages, change management, necessary departments and resource involvement, as well as provide executive management reporting for program efficacy. Responsible for adherence with formal PMO mandates, Board of Director reporting, project budgets, project timeliness, resource management, issue escalation/resolution, change management, vendor management, and project analysis.

Confidential: Program/Project Management/Advisory Consultant, Various locations in U.S. (1993 – 2004)
Provided start-up’s, small, mid-size, & Fortune 100/500 companies with Program Management, Advisory, CXO and Consultative services in the Healthcare, Insurance, Banking, Finance, Construction, Pharmaceutical, Cellular, Wireless Technologies, Mobile, Telecommunications, Manufacturing, Education, Retail, Software, Hardware, and Mailing Services market verticals globally.
Consultative services include but are not limited to: business strategy, program management, advisory, and technology assistance, program rescue, risk review/mitigation, review and/or deployments targeting defined mission critical company goals and objectives. Expert in generating best practices, operational processes, methodologies, and cost savings for business and IT areas in order to survive the ever changing economy and effectively compete in a highly competitive global market.

Bachelor of Liberal Arts 
Certifications: SANS Institute: Advanced incident Handling & Hacker Exploits Security Certification
Niku Clarity Certification – Project Management Certification – AS400 Operations Certificate Advanced AS400 Security Certificate – AS400 Database Certificate – AS400 Query Certificate Internet Banking Certificate – Electronic Bill Payment Certificate – Public Planning & Budgeting Database Management & Design Certificate