SUMMARY:

• Experienced Scrum Master and Program Manager with demonstrated expertise in project management, managing diverse teams, client relations, app architecture and design, team building and exacting release standards. I love bringing order from chaos and building highly performant teams.
• Over ten years working with, and leading teams in, scrum and agile methodologies for software delivery.
• Drove adoption of agile methodologies at Confidential, a startup that had virtually no processes or cadences set up. Process has improved project time - to-market.
• Using agile methods, led five teams at Confidential to reduce fraud, deliver rewards to customers’ mobile apps, and produce an Outlook Add-in.
• Drive for agile methodology helped make Confidential Productions’ apps more robust and full-featured, and follow a clear release cadence.
• Twelve years’ experience as a technical Program Manager managing diverse projects including SaaS, mobile applications, large documentation sets, configuration management, and website content.
• Extensive experience with full SDL Project Management of IT projects for software development and deployment, app building, site management and quality controls.
• Collaborated with internal and external customers in locations all around the world to drive project requirements, deadlines and localizations
• Extensive use of multiple project management methods: Agile and Waterfall systems of Project Management.
• Incisive management of internal and external relationships with customers, internal team members and cross-team stakeholders.
• Concentration on high quality written and verbal communications across teams, across locales and across disciplines, including with third-party companies.
• Deliver consistent project leadership, activities and initiatives with team members across multiple disciplines and teams, including external contractors and vendors.
• Expertise using Agile methodologies to build team cohesion and communication as well as smarter project design
• Three years’ experience delivering approximately 50 apps and hundreds of app updates on Android and iOS platform
• Shepherded dozens of bug fixes and app improvements to iOS and Android apps to drive deep customer satisfaction in the highly competitive mobile app space.
• Created test guidelines and process plans at Confidential to drive common quality standards
• Drove improvements to Amazon internal documentation estimated to save three dev-years company wide.
• Production of documentation at Confidential Productions for application partners describing expections and details in exhaustive detail.
• Conception and execution of deep tactical and strategic plans for the Confidential content delivery system and process.

CAREER EXPERIENCE:

Senior Program Manager Consultant

Confidential

Responsibilities:

• Lead a 22-person international dev and QA team in two highly complex, multifaceted SaaS projects that have the potential to have tens of thousands of users based on internal company projections.
• Collaborated with dev team to determine project timelines and release plan that allowed these long-delayed projects to get back on a predictable schedule with clear release dates.
• Drove implementation of agile methodologies across team, which has dramatically increased project management, quality estimation, test protocols and time to market.
• Delivered and evangelized process improvement plans, following standard Project Management processes. These plans have improved quality, team engagement and attention to detail.
• Created many team process documents, including rules for bug prioritization and management.
• Teamed with peers and leaders across company, including CTO, COO and CEO, as well as leads of partner departments, to drive prioritization across all projects.
• Reported project status to leadership on a daily basis.

Scrum Master

Confidential

Responsibilities:

• Delivered five separate projects amounting to over $100 million dollars in bottom-line revenue.
• Drove disparate team members to produce world-class, bug-free software that delighted our customers.
• Utilized strong interpersonal skills to empower team members to self-organize and remove communication impediments
• Identified, documented, and sized user stories and acceptance criteria.
• Worked with several third-party vendors to drive them to conform to schedule and acceptance criteria.
• Drove definition of the minimal viable product.
• Partnered with internal partners to prioritize the backlog.
• Defined the scrum approach and secure scrum/leadership team and management working agreements.
• Planned the release/sprint roadmap, planned Sprint 0 and ensured project on track.
• Managed Scrum ceremonies with teams, including daily scrum, retrospectives and backlog grooming.
• Worked and evangelized use of JIRA and TFS to track, manage and communicate tasks.
• Performed tasks with limited guidance from agile practice leaders or senior project managers.

Technical Program Manager

Confidential

Responsibilities:

• Collaborated with over 1000 teams inside Amazon to drive metadata configuration solutions that decouple code from configuration.
• Drove an aggressive security campaign that spanned our 1000 partner teams and seven technological platforms.
• Utilized agile methodologies for project management.
• Delivered the Configuration Management Console, the first tool created by my team that enabled customers to on-board themselves to our service. Delivery of this tool is estimated to save three SDE-years across the company.
• Responsible for all communications to upper management regarding the team. Communications included monthly business reviews, 12-month roadmap planning and 36-month vision document.
• Partnered with an experienced tech writer to overhaul the team’s technical documentation. These improvements led to an estimated savings of four SDE-years across the company.
• Performed dozens of interviews with our internal customers to understand their tools and processes, acting as a single point of interface between customers and my team. These interviews led to thoughtful changes in team processes and communications.

Program Manager/Client Relations Manager

Confidential

Responsibilities:

• Managed a $3 million portfolio of approximately fifty partner iOS and Android eReader applications based on the Confidential Reader platform utilizing Adobe's Reader Mobile SDK.
• Performed all post-sales client management tasks, including requirements gathering, schedule setting, milestone management, delivering of pre-release builds, setting the release bar, and releasing final apps.
• Delivered over 200 custom apps and app updates to customers worldwide, ensuring that their specific custom app requirements were met.
• Managed daily scrum meetings and drove agile app acceptance methodologies.
• Worked directly with all facets of our thirteen-person company, including CEO, CTO, dev, QA and designer, to deliver apps and app upgrades on time and on budget.
• Managed multiple concurrent release cycles, often with conflicting resource availability.
• Wrote extensive outward-facing and inward-facing documentation on our processes and systems, including a 125-page "app cookbook" that dramatically streamlined customers’ on-boarding processes. Also created and managed additional assets such as checklists and art samples.
• Drove design, management and troubleshooting of internal build tools, including a continuous integration system that drove app builds.

Release Manager 3/Program Manager 3

Confidential

Responsibilities:

• Drove more than fifty releases of over 75,000 pages of highly critical Windows Protocol documentation to extremely detail-oriented external regulators.
• Responsible for ensuring that all internal and external scheduling milestones were met.
• Managed cross-group and intra-team collaboration across the publishing pipeline.
• Accountable for guaranteeing that all content was entirely bug-free.
• Drove use of agile methodologies to manage team software updates.
• Key troubleshooter of the team's daily builds system; drove implementation of custom build tools.
• Earned a reputation as a team builder and team leader in driving resolutions of shipstopping issues.

Lead Program Manager

Confidential

Responsibilities:

• Provided project management and design work for TeamMentor, an n-tier ASP.NET 2.0 knowledge management system.
• Managed scrum-based project tracking and management process to deliver iterative application updates.
• Worked in a globally diverse environment to drive a high-quality enterprise-class product.
• Managed UI and usability design work for TeamMentor.
• Drove strategy around content and guidance design inside TeamMentor, including content acquisition plans.

Program Manager

Confidential

Responsibilities:

• Managed the Confidential ’s move from a monolithic single download to a componentized download that improved download speed by approximately 25%.
• As part of a change management team, helped to move team from a Waterfall to Scrum based process.
• Used project data to drive quality improvement.