Program Manager Resume
TECHNICAL SKILLS:
Database management System: MS SQL Server, Postgre SQL
Business Intelligence / Data Analysis: Power BI, Power Apps, Confidential Flow, Excel, Pivot Tables, DAX, MS Dynamics CRM, JIRA, TFS, MS Dynamics for Operations, Sharepoint online, SAP, Office 365, Visio, BRD, Product studio, WTT, MS SQL Server, Tableau, Qualtrics
Software: Visual Studio, C#, C++, M language, DAX, System Verilog, Python, MatLab
Other Tools: MAGIC, Sue, P - Spice, OrCAD, Xilinx Project navigator, Design flow, Design Compiler, ASIC Tanner EDA, Arduino v1.8.4, Cadence and Synopsis tools, Wireshark, Solar winds, Cisco Network Assistant
PROFESSIONAL EXPERIENCE:
Program Manager
Confidential
Responsibilities:
- Scrum master and Sprint facilitator (Certified) for the product team using VSTS team foundation server. Created multiple Power BI dashboards, SharePoint online forms, Confidential Flow across cross - functional apps.
- Collaborated with the partner community as part of the Life Cycle Services (LCS) team by actively engaging in TechTalks, Workshops and Partner on-boarding sessions for retail, manufacturing and service sector industries.
- Acted as a liaison between the org stakeholders & contributors to the CRM customer experience platform (CXP) and the operations team.
- Owned the Business PM vendor team that dealt with weekly solution architecture expense management module. Created month end finance reports by acting as the liaison between Confidential Services and R&D team.
- Created common data services Power Apps model for the partner community in the form of Voice of Customer (VOC) form and for the sales professionals as a phone app.
- Managed 2 CRM instances from leads creation to active projects’ work breakdown structures. Created multiple case forms, leads, projects, entity mapping, views, customizations & dashboards using Dynamics 365 CRM.
- Owned the ‘Profiling for Customer Success’ program by providing recommendations, mitigation plan for risks, deployment options for more than 1200 customers and 100 certified partners across multiple industry verticals.
- A major contributor to an E2E process design with attention to detail optimization, automation and performance driven architecture.
- The process introduced better sales visibility, enabled data upgrades above 80% sales stage and reduced escalations by 35%.
- Collaborated with the Pre-activation checklist team (PAC) team to run vanity domain, tenant and instance characteristics reports thus reducing the average time for the E2E process by 27%.
Program Manager
Confidential
Responsibilities:
- Responsible for onboarding Confidential into the Azure IoT Suite Red Carpet Partner Program for building IoT Reference Architectures.
- Drive bi-weekly meetings and executive presentations with Azure Confidential Subsidiary team.
- Scrum master and Sprint facilitator for the internal team using VSTS team foundation server.
- Partner with US MCS sellers and Confidential on understanding customer requirements and how Confidential can implement IoT POC (Proof of Concepts).
Quality Assurance
Confidential
Responsibilities:
- Worked with functional teams for proper quality assurance of the Confidential Dynamics AX tool.
- Used WTT (Windows Test Technology) to associate with created VM and run manual test cases to check for corrected bugs in the new build.
- Implemented manual regression testing to verify the status of the created defects using Product Studio.
- Performed defect tracking and system issues and filed bugs and test cases using Product Studio.
- Verified version of Dynamics AX for application of resolutions and validated the same to meet the requirements of the customer’s reported issues.
Hardware Engineer
Confidential
Responsibilities:
- A real-time project to count the # of people in an aisle and send a text notification if the list crosses a threshold.
- Extended it to find out available parking spots using Wi-fi access points and multiple proximity sensors.
- Keywords: Microprocessor ATmega328P, Azure, event hub, node.js, SQL database.
Graduate Teaching Assistant
Confidential
Responsibilities:
- Teaching and assisting graduate students, concepts pertaining to VLSI Digital System Design, Digital Electronic Integrated Circuit Design and Digital Computer design and graded exam papers of the same.
- Attention to detail on Layout designs using 8 λ and 12 λ design rules, tree networks, Adders, Multipliers, Stick diagrams, transistor logic, floor planning, place & Route, delay, area, pipeline registers, ALU, Floating point units.
Hardware Engineer Intern
Confidential
Responsibilities:
- Phase- I: Planned a Master circuit for tracking an aircraft by processing its parameters, processing video signals, stretching signals using pulse stretchers, converting Analog to Digital and Confidential processing using Confidential .
- Phase- II: Manufacture of PCB and implementation including Gerber file generation, Component testing followed by code programming for Confidential, simulation testing of code.
- Published a journal and presented an IEEE paper at the National Conference on Computing Communications and Instrumentation (NCCCI’12). Paper ID: NC12S08.