Over ten years of experience in the Investment Banking, Insurance and IT industry with expertise in Project Management, Business Analysis, Systems Implementation, End-user Training and Client Servicing. Possess thorough knowledge of Fixed Income products, Credit Default Swaps and FX products. Specialized in trade workflows, procedures and underlying systems. As a leader, successfully mentored, coached, and developed a team on various technical and business competencies. Successful in working with cross-functional teams with diverse technical backgrounds across multiple geographies. With excellent written and verbal communication skills, was able to resolve challenging client situations. Proficient in working independently and within a team environment to meet strict deadlines in a high-pressure business environment.

Confidential,October 2006 to present 
Role: Project Manager (Global Emerging Markets)

• Manage project activities including initiation, planning, monitoring, control and closing
• Facilitate discussions to collect business requirements from end users and business stakeholders
• Develop a detailed project plan including major milestones and dependencies among various teams
• Collect estimates for activities including design, development, functional testing, UAT and end-user training
• Initiate the project by organizing a kick-off meeting with all team members
• Monitor the project activities on a daily basis and develop weekly and monthly status reports
• Escalate to the senior management and the project sponsors in case of variances with the plan
• Coordinate testing activities including functional, systems integration and UAT
• Ensure users and business stakeholders sign-off UAT in a timely manner
• Facilitate production release activities with infrastructure and development teams
• Monitor post-production activities to ensure new system meets the user expectations
• Conduct project closure activities including lessons learned session with all team members

Role: Operations Team Lead Confidential,

• Act as a liaison between business and technical teams to ensure trading systems are fully functional
• Work with traders, sales, trade support and P&L teams to identify and resolve application issues on a daily basis
• Coordinate with business users to prioritize system enhancement requests
• Anticipate client IT needs, solve their problems, and follow through to provide exceptional support services
• Improve the processes, procedures and tools around the Operate workflow
• Manage development and testing teams to ensure smooth delivery of new functionality
• Ensure UAT is planned and conducted in a timely manner for all new applications and enhancements
• Support critical initiatives such as application rollouts, infrastructure changes and disaster recovery tests
• Participate in the Incident Management and the Problem Management processes
• Track issues raised by users using issue tracking system
• Analyze issue statistics on a monthly basis and develop status reports for senior management review
• Maintain a knowledge base of processes and techniques including known defects and issues
• Provide detailed user training for new applications and new features of existing applications

Role: Operations Team Lead (NA Credit Markets - Front Office)

• Provided a resilient, controlled and extensible trading platforms to support operations in North and South America
• Successfully accomplished responsibilities as a lead of front-office operations by maintaining a high performing team
• On-boarded new team members by providing training on relevant systems and support procedures
• Managed the team schedule to ensure appropriate coverage was available to support the business on trading floor
• Encouraged team members to continuously learn new skills and techniques by taking training courses
• Demonstrated success working in a high volume, high intensity credit derivatives environment
• Facilitated the resolution of all issues in trade capture and risk applications
• Resolved on-going issues with Credit Derivatives Production Systems within the organizational framework
• Maintained strong relationship with the service desk and middle office team in order to resolve client problems
• Worked with developers to ensure that issues are completely understood and corrected in a timely manner
• Accountable for root cause analysis, resolution, and reporting of various application related issues

Reuters July 2004 to August 2006
Role: Confidential,(FX Trading)

• Worked on Automated Dealing Technologies within the Treasury division of Reuters
• Managed web based dealing products such as Electronic Trading for Treasury and Limit Order Management
• Advised two international banks on implementing Reuters trading platform for Foreign Exchange
• Investigated and managed application support issues through to resolution for high net-worth clients
• Provided business and technical analysis to setup new clients in trading applications
• Managed client enhancement process and worked with customers to develop user acceptance criteria
• Performed product demo onsite and off- site to prospective clients
• Assisted clients and traders in identifying and resolving day-to-day issues with the electronic trading process
• Worked closely with Foreign Exchange traders to resolve issues in trade execution
• Coordinated, tracked and maintained project issues, risks and change requests
• Performed installation of new builds and service packs including setup of test environments
• Acted as a liaison between client and technical teams to develop the functional specifications for new applications

Confidential, December 2002 to July 2004
Role: Business Analyst (Insurance Division)

• Performed detailed business analysis with client teams to develop business requirements for insurance applications
• Translated business requirements to functional requirements for developing new applications
• Performed detailed functional tests in order to ensure applications are in compliance with requirements
• Designed testing procedures for new software updates and releases
• Created user manuals and product documentation
• Provided on-site training to users
• Conducted product demonstrations to prospective clients
• Managed help desk support both on-site and off-site to existing clients
• Conducted several business domain training sessions with developers
• Allocated the pending tasks to developers to address client issues
• Conducted monthly meetings with clients to assess past performance and to determine future resource requirements
• Interfaced with clients, design team, offshore development center and end-users to design user interface
• Conducted research, follow-up and resolved client inquiries and problems through effective interaction with clients.

Confidential, September 2001 to December 2002
Role: Database Maintenance and Production Management

• Managed database including requesting updates, compiling SQL scripts and trouble-shooting defects
• Interfaced with offshore developers for building and maintaining applications
• Conducted end-to-end testing of applications and reported defects to Project Manager for analysis
• Managed inventory worth millions using customized software application such as Right Click and Jewel
• Managed daily electronic book-keeping, including billing, invoicing, accounts payable and accounts receivable

Business Applications

E-Trading platforms, Murex, Bloomberg, TOMS Trading Application, Reuters 3000 Xtra, Market View, Market Axess, TradeWeb

Databases

Oracle 8i, 9i, MS SQL Server, MS-Access, SQLPlus

Other applications

Microsoft Office - Word, Excel, PowerPoint and Visio

EDUCATION

BS in Computer Science