Professional Summary: Project Manager with 7+ of client facing experience IT as well as Business project management, Vendor Management, PMO setup and operation, Process Improvement, IT Governance, Performance Reporting and ITIL. Successfully led several strategic and operational projects from initiation to closing at Deloitte, EDS and KPMG.

Areas of expertise

• Project Management Optimizing cost, schedule and quality, Earned Value Management, Requirements gathering, Change Management, Cross-functional collaboration, Financial modeling, PMO operation. Proficient in Project Management tools such as MS Project, SharePoint, Visual SourceSafe, Bugzilla. Experienced with IT Project Management methodologies such as SDLC and Agile.
• Business Consulting Business/ Financial case analysis, Business process redesign, ITIL based process design for Service Support, Developing and maintaining client relationships.
• Vendor Management Experienced in Sourcing assessment, Vendor selection, Contract development, Transition management, SLA development and Vendor management. Managed key large as well as small scale projects at Deloitte and AT&T that involved all aspects of Sourcing.

Education and Certifications

MBA,
Bachelor of Engineering,
Certifications: Project Management Professional (PMP) certified, ITIL Foundation certified

Professional Experience

Confidential,Dallas, TX September 2008 November 2008
Project Manager (Independent Contractor) April 2009 November 2009

• Program managed multiple sourcing initiatives. Performed Vendor selection and Contract negotiation for a $15 million/ year contract. Managed multiple projects for risks, timelines, watchlists and provided status reports to C-level executives. Collaborated with Sr. executives at AT&T to drive resolution of issues.
• Established process and procedures for Project Management Office (PMO). Established reporting structure in collaboration with cross-functional teams.
• Conducted financial modeling obtaining Present Mode of Operations (PMO) and Future Mode of Operations (FMO) for multiple scenarios. Established key performance indicators for measuring vendor performance.

Confidential, Plano, TX March 2007 –April 2008
Managing Consultant, Enterprise Productivity

• Evaluated different organizational models to determine key benefits and impediments to increased accountability and minimizing hand-offs in service delivery.
• Increased information visibility into contractors spending leading to productivity gains. Collaborated with cross-functional teams on global policy and procedure changes, system integration changes to obtain more visibility and control into outside labor spend. Led to 25 % decrease in an estimated $1 billion expense.
• Spearheaded the design, development and rollout of the balanced scorecards for enterprise wide delivery centers. Finalized metrics for service lines leading to estimated $300 million productivity improvement. Defined financial, productivity and quality metrics, provided and implemented enhancement ideas to the scorecard production process.
• Created business case for obtaining visibility into Incident severity 3 through 5s and for Change requests. Established funding requirements for creating and maintaining the visibility and options for reporting on the incidents. $3.4 million annual savings expected through incident and change requests visibility.

Confidential, Irving, TX October 2004 February 2007
Senior Consultant, Applications Management Services

• Defined standard set of support processes based on ITIL best practices to improve efficiency of outsourcing engagement delivery. Processes include incident management, change management, problem management, enhancement management, development management, release management, escalation management and SLA management.
• Led the effort to align client’s support processes with Deloitte’s standard support processes. Delivered training to the team of 18 members on the support processes in Hyderabad (India). Managed and drove resolution of issues identified during the transition process.
• Established Service Level Agreements (SLA) between shared services center support and business units, vendors and other shared services centers. Benchmarked the metric targets with industry standards. Created and executed organizational change readiness plans.
• Negotiated contract between client and supplier for entire IT operations leading to $4 million/ year savings for the client. Drove agreement on Statement of Work for the engagement.
• Contributed towards business growth through proposal and statement of work (SOW) development.

Confidential, TX June 2004 September 2004
Associate Consultant Intern, Strategic Sourcing Practice

• Conducted competitive analysis and evaluated IT vendors for sourcing engagements.
• Participated in estimation of outsourcing market to develop the staffing plans.
• Contributed towards knowledge management website design and content.

Confidential,New Delhi, India June 1999 - January2002
Team Lead and Software Engineer

• Performed requirements gathering, project planning and identified software development strategies with client teams.
• Managed a software development project with a team of three. Successfully delivered the project to major corporate client Canon Inc. Selected to lead this team from a group of 35 peers.

Other Skills:

• Trained in Six Sigma. Leveraged the Six Sigma DMAIC process improvements in the application management support processes to produce improvement in SLA compliance.
• Proficient in Microsoft Office Suite. Proficient with advanced data analysis in Excel. Created pricing for a proposal in outsourcing pricing model utilizing complex Excel functions.
• Received Applause Awards and Certificate of Appreciation from Deloitte for exceptional client service.