SUMMARY:

• I am a project / program manager with 15 years of experience primarily at Confidential .
• I also bring communication skills to the job, experience as a technical writer and editor, and the ability to document and create processes that are streamlined and make sense.
• I excel at cross - team collaboration and working across different engineering disciplines to create amazing customer experiences.
• Balance an excellent eye for detail with understanding of the big picture.

QUALIFICATION SUMMARY:

• Technical & Release Project Management Experience
• Cross Platform / Cross group experience
• Planning resource management
• Scope, Timing, and Budget
• Multiple concurrent project experience
• Visio, Project, Excel, PowerPoint, OneNote, Outlook,
• TFS/TFSO, VS/VSO
• AZURE
• Managed teams of up to 6
• SDLC (Software Development Life Cycle)
• Methodology(s): Agile, Waterfall, Lean
• PMP
• Scrum Master…
• Technical Documentation Expert
• Data Flow Diagrams, Process Models, ER Diagrams, Dimensional Data Models, Context Models, Event Modeling, State Modeling, Process Decomposition, and Use Case Scenarios
• Process Documentation, Training Documentation …
• SharePoint
• Use of SharePoint designer to build templates per customer specifications (look and feel)
• Ability to setup a SharePoint single server or server farm(s) / Cluster
• Administrate both via the internal controls and the command line interface (STSADMIN)
• Installation of specialized web parts / data connectors
• Versions include: WSS 3.0, Confidential Office SharePoint Server 2007 (MOSS), SharePoint 2010, SharePoint 2013…
• Setup / Management /Troubleshoot
• SharePoint, Network Connectivity, Active Directory, IIS, SQL, Exchange, & Windows anything
• PortMon, Process Monitor, DiskMon, DebugView, Etc…
• Google analytics metrics analysis …
• PowerShell, Java, Java Scripting, VB/VBA, .Net

PROFESSIONAL EXPERIENCE:

Confidential, Redmond, WA

Technical Project Manager

Responsibilities:

• SDK concurrent projects with global teams iOS
• Android
• Server teams
• PM role for ongoing Direct TV applications
• Working with external partners

Confidential, R edmond, WA

Technical Project / Program Manager

Responsibilities:

• Support SCRUM for up to 30 concurrent project
• Technical Documentation
• SharePoint 2013 (site)
• Project Planning for six technical writers
• Training of team members in technical and none technical areas
• Working with design architect, and developer resources on web site design project
• Worked with three teams to release on time the technical side of, APIs, SDKs, Release Notes, & ARO (received department wide recognition for my role and efforts)
• Built an internal SharePoint site - creating work flows and project tracking improvements, including a training material repository, process documentation and improvements.

Confidential, Redmond, WA

Onboarding Release Support

Responsibilities:

• Supported the Confidential and TechNet subscription release process
• SharePoint update and training
• Documenting processes and creation of training materials
• Testing of Confidential Products prior to release
• SharePoint 2013 (site)… Azure setup, provisioning, ect
• Power Shell editing and creation

Confidential, WA

Technical Project / Program Manager

Responsibilities:

• Technical Project Manager 2010 - Business Development Center
• Event Planning
• Business Plan Development
• Grant Research
• Database Development
• Web Development 2009 - Communications and External Relations
• External communications via LinkedIn, Facebook, Myspace, Etc…

Confidential, Redmond, WA

Support Release Engineer

Responsibilities:

• Supported the OCMS documentation platform for approx. a 3 month contract
• Discovering new bugs and attempting to find / fix
• Documenting new processes as they are created / discovered
• Working with SharePoint 2010 (site & server)…
• TFS

Confidential , Woodinville, WA

Release Project / Program Manager

Responsibilities:

• Developed and documented, SDLC for operations and sales.
• Web development (including Google analytics), Networking, SharePoint 2007 Build /Administration.
• Creation of project tracking, and technical documentation
• Training for internal company members: Office, SDLC…

Confidential, Redmond, WA

Technical Writer

Responsibilities:

• Virtual Server 2005 - Updating documentation for the 2005R2 SP1 Virtual Server Software.
• Thirty day contract extended to write documentation for Oxford.
• E-Learning - Writing documentation and gathering materials for classes and coarse work.
• Responsible for multiple classes’ series such as MCSE, MSDBA, and other certifications courses.
• This included but was not limited to Pod casts, white papers, TechNet documents and other Confidential books.
• TFS used for tracking and managment of tasks, and collaberation

Systems Release and Testing Engineer

Confidential

Responsibilities:

• Created documentation for SharePoint testing and upgrade.
• Upgraded multiple EOL SharePoint
• Testing for EOL SharePoint to MOSS
• WSS 3.0, Confidential Office SharePoint Server 2007 (MOSS)…
• PowerShell and other scripting as needed
• TFS used for tracking and managment of tasks, and collaberation

Systems Release Engineer / Project Manager

Confidential

Responsibilities:

• Managed up to 8 release/deployments at any given time for Confidential Business Group IT team, on the development and fulfillment of projects; with a focus on business process improvement. Manage the execution of on-boarding in house applications.
• Liaise between internal and external teams to determine deployment approach and prioritization to deploy projects in scope, on time, and within policy.
• Develop and refine processes where rules of engagement between service and compliance are consistently enforced to establish predictive results.
• Design and implement documentation to insure uptime and recoverability of critical systems. Keeping Operations and Product Management informed of project rollout. System captures application requirements, resource assignment and timeline information during the entire life cycle of a project. This resulted in significant increased visibility into the status of new and ongoing projects.
• Authored documentation templates and fictional specs, data flow, as well as additionally required documentation for projects.
• Making decisions on outstanding issues to achieve resolution and completion of projects.
• Confidential Office SharePoint Server WSS 3.0
• Support of CA and PKI infrastructure for partner groups per need.
• PowerShell for use with install, management, and suport
• TFS used for tracking and managment of tasks, and collaberation

Confidential, Bellevue, WA

Technical Support

Responsibilities:

• Support Windows, UNIX, RS6000, CAD, CAM, Office and multiple other applications worldwide. Trouble shooting unseen issues and directing fixes to server owners, and development teams.
• Trouble shooting of PKI, restoration of lost account access (email), escalation of server side PKI issues.
• Writing documentation and step by step instructions for level help desk.
• Trained and mentored new employees on the use of internal, out of the box, and customized software.
• Promoted twice in two years, and was able to work from home full time.
• Technical Supported for Confidential Launches.
• PowerShell

Confidential, Seattle, WA

Program Coordinator / Manager

Responsibilities:

• Created an e-Business strategy for a Fortune 500 companies that resulted in a successful advertisement campaign to promote their core products
• Managed teams across 7 states, including training, sales, and marketing of software.
• Managed relationship with manufactures as a VAR (Value Added Reseller), scheduled training for customers with trainers across 7 states, demonstrations and shows for sales and marketing, contract negotiation for services.
• Provide customers and corporations with cost of implementation, and training
• Negotiate contract terms and deliverables with companies; worker retraining, HR personal, DSHS, Veterans Benefits, and on the job accommodations for disabilities.
• Continued to build long term relationship with market stakeholders though my three years.
• Managed technical issues, in house and in relationship with customer.
• Other Achievements
• Increased sales and market share by 20%, kept customer service the number one priority.
• Received several promotions in my 3 years, starting as an office assistant, and left running the offices in the Northwest 7 states.