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It Project Manager, Consultant Resume

Jacksonville, FloridA

SUMMARY:

  • Experienced and dynamic professional with a 10 - year track record of innovation and success
  • Project management expertise in teamwork, leadership, strategic planning, analytical thinking, negotiations, and problem-solving skills.
  • Technically sophisticated engineering professional with solid history of effective project lifecycle management, development, budget analysis, and relationship management.
  • Broad knowledge and success in structures, applications, Agile and Waterfall SDLC methodologies, and multiple CMS and DAM platforms.
  • Ability to provide oversight for project team members, meet requirements, deliverables, and exceed deadlines within budget constraints.
  • Excellent written/verbal communication skills, demonstrated flexibility, and interpersonal abilities. Possess several professional certifications.

CORE COMPETENCIES:

  • Team Management
  • AGILE Project Management
  • Six Sigma/Black Belt
  • CCNA Cisco Academy/VUE Pearson
  • Strategic Project Planning & Execution
  • Backup and Recovery Strategies
  • Problem Resolution / Troubleshooting
  • User Training and Support

TECHNICAL PROFICIENCIES:

ERP/SAAS: Datatel, PeopleSoft Campus Solution 7-9, PeopleSoft CRM, CRM Analytics, CRM Web Portal, CRM Marketing, CRM Sales and Oracle Fusion Cloud

Learning Management Systems & Digital Content/Portal Platform: SharePoint/MOSS 2007-2016, eCollege, Confidential Versions 5.0-9.1.13, Sakai, Moodle, MoodleRooms, DynamicsCRM, EKTRON, ADOBE Experience Manager, MediaSites, and Desire to Learn

Project Management & Business Software: Clarity, MS Project Server 2007, 2010, 2013, and 2016 Office Suites 1999-2016, BaseCamp, TeamGantt, and JIRA

Quality Assurance & Testing Software: Zoho, Podio, Gost Inspector, Test IO, GitHub, TestLodge and PivotTracker

PROFESSIONAL EXPERIENCE:

Confidential, Jacksonville, Florida

It Project Manager, Consultant

Responsibilities:

  • Provided leadership, managed resources, and attained organizational objectives.
  • Attended meetings and interfaced with client and cross functional teams to discuss progress, identify obstacles/solutions and completions within time and budget constraints.
  • Accountable for Windows migration project, NOC, WLAN, server and network upgrades, and full implementation cycle.
  • Collaborated with offshore teams to identify and implement new server software.
  • Responsible for engagement management to stakeholders, C-levels, and managers.
  • Provided technical expertise and knowledge transfer for the training of the Help Desk.
  • Utilized Agile Project Management principles to evolve, respond and adapt to stakeholder issues.
  • Lead a team of 15 dynamic professionals.

Confidential, Washington, District of Columbia

Client Relationship Manager

Responsibilities:

  • Utilize account knowledge to set and achieve revenue resources and targets; met quarterly objectives and goals, occasionally by 100%.
  • Briefed the product development team on essential features to meet client requirements. Identified opportunities for upsells and new growth opportunities.
  • Managed over 138 accounts with a contract total value of $575 million.

Confidential, Madison, Wisconsin

Project Manager/Sr. Learning Systems Architect

Responsibilities:

  • Improved admission retention resulting in an enrollment increase of 25% and a 99.1% reduction in defects.
  • Performed as Project Lead, Service Technician, and Technical Support Specialist on Millennium software for two locations.
  • Provided focus on training and development of new applications to create an intuitive end user experience.

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