SUMMARY:

• Certified Project Manager Professional/Scrum Master with 11 plus years of overall work experience in IT and Healthcare services. Proven ability to manage multiple projects and cross - functional teams with maturity and professionalism. Excellent communicator; Adept at leveraging technical, business and financial acumen to communicate effectively with client executives and their respective teams. Expert in Agile and Waterfall project management methodologies.
• Excellent problem solving and deductive reasoning skills
• Ability to listen, see the big picture and resolve conflicts
• Excellent organizational ability with a high attention to detail
• Effective leader with strong interactive and interpersonal skills
• Innovative, creative and a strategic thinker
• Ability to work independently and as a team player

TECHNICAL SKILLS:

Front Office: Excel, PowerPoint, Word, Outlook, Visio

Technical Skills: MS SQL 2008/2005, SSRS, SSIS, Unix, Qlikview, Splunk, Python, HTML, JavaScript

Operating Systems: Vista, Win XP, Win 2003, Win 2000, UNIX

IT Project Lifecycle: SDLC - Waterfall & Agile, Costing & Budgeting, Project Scheduling, Testing/QA/Rollout/Support

Project Management Tools: CA - Clarity PM Tool, Rally, Jira, Confluence, Version One, Mercury - Quality Center, MS Project, Team Foundation Server, SharePoint

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager/Scrum Master

• Project Manager/Scrum Master Consultant for American Express Global Authorization Network (GAN) and Network Engineering and Security Access Management teams (NESAM).
• Implemented multiple complex IT projects by meeting scope, schedule, and budget constraints.
• Led global and regional projects that add capability to the GAN platform. Projects supported include mobile wallet technology to accept at-the-pump payments in EMEA, Amex cards for in-app payments, Amex card use at ATM’s globally for cash advances, GAN cryptographic support for financial messaging.
• Led multiple Agile teams following Agile SAFe 4.0, Scrum, Kanban frameworks.
• Successfully delivered multiple Program Increments (PI) within the PI Timebox.
• Conducted daily standups, sprint planning, and backlog refinement to ensure the team has what they need to be successful for each sprint.
• Worked with stakeholders to ensure user stories are fully vetted and include all necessary requirements and acceptance criteria.
• Facilitated the teams in identifying and managing dependencies within product development.
• Updated the status to the Release Train Engineer (RTE) during the Scrum of Scrum meeting and shared the status with Business.
• Developed Scrum reports and artifacts to include User Stories, Velocity Charts, Burn-down Charts, Sprint Retrospective notes.
• E2E Project Management with Clarity for Financial, Risk tracking, Forecasting, SDLC tracking & reporting.
• Improved team velocity for each sprint by removing blockers.
• Removed multiple impediments to improve efficiencies and allow full focus for writing and testing code.
• Adopted various Agile Engineering techniques such as Test-Driven Development, Junit Testing, Paired Programming, Code Refactoring, Continuous Integration and Continuous Delivery.
• Supported SIT and UAT testing - written and executed SIT test cases and performed UAT test case execution.

Environment: Agile, SAFe 4.0, Kanban, Scrum, MS Project, Clarity, SharePoint, JIRA, Confluence, Rally, Java, J2EE, Oracle, Linux, Maven, Jenkins, SVN, GIT

Confidential

Test Data Manager - American Express

• Test Data Manager consultant for American Express Quality Management Team.
• Determined cost-effective solutions to business problems and managed the expectations of business users regarding function, scope and deliverables of projects and end user solutions.
• Drafted new product requirements, process maps and work flows for all segments of SDLC.
• Prepared project status reports and kept management and others informed of project status and related risks/issues using Rally and SharePoint.
• Maintained Master Test Bed (MTB) repository consisting of 70,000 test accounts.
• Analyzed requirements for web-based MTB tool to ensure 100% visibility for all components in scope.
• Provided MTB project requests with cost saves that included weekly, MTD and YTD details to the program manager.
• Led two scrum teams providing application support and developing new software.
• Facilitated Agile ceremonies (daily stand-ups, planning/grooming sessions, retrospectives, and demos.

Environment: Agile, Scrum, MS Excel, Clarity, SharePoint, Rally, LISA Virtualization Tool

Confidential

Medical Language Specialist/Transcriptionist

• Transcribed and edited medical reports for large teaching and acute care hospitals on BeyondTxt, ChartNet, TWS 3.8 and CornerStone platforms accurately and in a timely fashion
• Maintained ongoing personal education and reference library to ensure continuous quality improvement.
• Interpreted and transcribed dictation by physicians and other healthcare professionals regarding patient assessment, workup and treatment procedures.
• Reviewed reports for completeness against voice files and corrected errors in transcription, grammar, punctuation, and spelling.
• Corrected omissions or inconsistencies found.
• Consulted reference books and material including internet to verify information before report is sent.
• Ensured that all patient medical information is entered into the computer database and made sure the information recorded is correct and/or complete