Business Analyst Resume

SUMMARY:

Business Analysis involved with both agile and waterfall processes
Writing agile user stories, functional requirements, process flows, and user documentation
Project Management experience that involves creating project scope, work breakdown structure, timeline, and delivery requirements
Software Development Life - cycle (SDLC) skills
Programming and database administration skills
Mentor and support team members in business analysis and technical communications

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential

Wrote Functional Requirement Documents (FRD), process flows, and end user instructions.
Wrote graphically rich documentation in areas of Access Standards, Standard Operating Procedures (SOPs), and User Account Lifecycle.
Drafted white paper report comparing NIST standards to current Michigan Medicine identity, authentication, and authorization practices.
Facilitated procurement, scope, and implementation of Identity Governance, a role and access toolset that provides controls for principle of least access, separation of duties, and access review.
Documented business processes in Visio, Lucidchart, Word, Excel, Skype and any tool that facilitates communication between customer, data, and application.

Business Analyst

Confidential

Wrote Functional Requirement Documents (FRD), Statements of Work (SOW), user stores, and test plans that were used in agile process environment.
On-board customers by teaching training sessions and writing an LMS Getting Started Guide.
Project management duties included preparing and presenting weekly status reports to company president and stakeholders that contained financials, timeline, and blockers.
Wrote material for company web site describing 70 LMS tools available to LMS administrators.
Worked with QuickBooks, JIRA, Zoho, SharePoint, Smartsheets, Word, Excel, PowerPoint, Outlook, Microsoft Project, Telerik Test Suite, Visio, Join.Me, and Skype.

Project Manager

Confidential

Facilitated projects that involved participation of up to 70 employees and coordination between multiple facilities.
Manage timeline, personnel, and delivery of Family Medicine Walk-In Clinic.
Designed and deployed custom billing system which provided transparent financial management. (Previously, department was cited in internal audit.)

Editor, Writer

Confidential

Edited NIH P50 grant application written by 15 authors, which earned funding for 5 years and worth over $6 million.
Mapped process workflow with Visio to represent project planning and marketing.
Provided quality assurance on datasets of up to 100,000 records and coached business analysts in best practices with large datasets.
Cleaned, researched, and fixed medical related data anomalies with VLookup and other Excel formulas.

Fourth Grade Teacher & Substitute Teaching Roles

Confidential

Prepared, taught, and assessed K-8 student population on an array of concepts, ranging from mathematics to language arts.

Systems Engineer

Confidential

Developed and maintained over 200 Cobol applications and modules, both batch and online.
Wrote suite of applications to replace Kronos Timekeeper with homegrown software equivalent.
Created and maintained new datasets as needed.
Used command line queries and data cleaning to ensure accuracy between reports and processes.
Created web based modules for quality inspections with HTML, PHP, CSS and MySQL.
Served as a QS-9000 / TS-16949 internal auditor, which helped ensure industry best practices were deployed and maintained across enterprise.