SUMMARY:

• An experienced IT leader (20+ yrs.) of complex engagements across a wide range of industries including Government, Financial/Banking, Manufacturing, Retail, Insurance, Telecom, Utilities, Mining, Oil & Gas, Pharmaceutical, Publishing and Consulting.
• Led multiple Development and ERP projects with a geographically distributed footprint.
• As a Program Manager, set up people, processes, applications and infrastructure required to support global banking, utilities, consulting and R&D companies.
• Successfully established, led and managed New Products & Process Introduction (NPI), IT Security (IAM), business transformation, information systems, architecture, technology management and large infrastructure programs at client sites.
• Expertise in assessments, defining benefits based client requirements, developing necessary strategies and delivering quality portfolio of solutions in alignment with business objectives.
• Profitably (27% avg.) guided multiple project teams to a greater understanding of business concepts and strategies to maximize business results.
• Strong record in creating Mission, Vision, and prioritizing Business Process transformative Programs to mobilize and monetarize innovation and IT teams to achieve critical results and delivering on roadmap and detailed program requirements, and definitions.

KEY IT MANAGEMENT EXPERTISE:

• Blueprinting IT enterprise, logical, application, data, and technical infrastructure architectures, governance frameworks, assessments, gap analysis frameworks, strategies, and models
• Identity & Access Management (IAM) security Architecture and Management
• Reviews, assessments, Business project schedules, plans, Risk management, strategies/plans, Change management, frameworks, processes, technology, and vendor assessments.
• Moving the yard stick through clear expectations, accountability, performance management to attain business results quickly focused on financial impact and profit value
• Clear communication and open information sharing. eCommerce - retail Program Management with Hybris deployment and Jira/Confluence.
• Business Case & Proposals, Business Architecture requirements, Business Transformation - through Environmental scanning, Corporate Strategy, Enterprise & Infrastructure Architecture, Cost Modelling, Business & Systems requirements, Technical roadmaps & Strategy, Business Strategy & Plans, Frameworks & Models, Process workflow models, and processes.
• Rapid response and crisis management.
• Collaborative partnership approach through team centered leadership.
• Transition and integration processes, Migration strategies and plans, Transition training and information sessions, and senior management presentations and status report
• SAP, Remedy, Oracle, Hybris, HPQC, ERPs, BMC, Security Apps, Configurators, MS Apps… eCommerce, UX / UI design & Development.

KEY TECHNICAL EXPERTISE:

• Architectural Standards, Technology and Information Management documentation and diagraming.
• IT concepts, principles and methodologies Application design, development, SLDC, policies, standards, and best practices.
• Identity and Access Management, End computing security, DMZ security design with cots application and transactional security scanning and monitoring of all message systems.
• Developed IT enterprise, logical, application, data, and technical infrastructure architectures, frameworks, strategies, and models, for:
• Nortel - SOLID, SMQT, PAQS, CADES, SAP
• Kinectrics - SAP, PREQ, LabManager, Central Services (Service Desk),
• TCS - AIG Retail Property & Casualty System, GWL complete review of all IT Systems, HLI, Data Warehouse, Deloitte Contract Management System, Banamex Retail Banking System, Vale Mine Management System and Services.
• Confidential - USBANK Internet Retail Management System, BNY-M Mobile Internet Banking, Customer Wealth Records Management System, CITI Bank Mortgage Lending System, Confidential ’s Cloud infrastructure, CITI Bank Global IT Demand & Release Management System, NorthWestern Mutual NOC and Service desk organizational and system transformation, Confidential
• SkunkWorks - Automated Translation management System, Real Time Identification System, Canadian Justice Information Management System,
• ITIL methodology integration and framework.
• Business Analysis & Blue Printing - enterprise business/IMIT architecture evaluations.
• Architecture Gap Analysis - determine its consistency and integration validation with the organization's business strategies.
• Architecture Migration Feasibility Assessments and Strategies from the current state to the target state.
• Architecture Road Map - propose options to enable technologies and identify the migration risks to the target business architecture.
• Create Architectural Change Impact Methodology, Approach and Analysis to create options and recommendations.
• IT budgeting, cost benefit analysis, and targeted cost reduction - to manage development and implementation of approved architectural improvement plan.
• Architectural path for cloud adoption strategy, interoperability, Virtualization, Messaging, and data objects.
• Infrastructure transformations, Data Center upgrades, Operating Systems end user computing refresh.
• Application and Infrastructure QA Testing and processes to drive release quality from 24% to over 98% within 6 months.
• Business and Client Advocacy - business process and partner requirements.
• Customer Relationship Management - Siebel, salesforce.com,
• Information Management, data modelling, design, storage, NAS/SAN architecture
• Best Practices across the enterprise - 15 years.
• Scanning the technical horizon for current and emerging industry standards & best practices - 20+ years.
• Performance management techniques - TPC benchmarking to match non-functional requirements.
• Health & Safety regulations - training and safeguarding at the work place - 0% WSIB claims.
• Open source, enterprise systems, high availability, cloud, and source control – IT agnostic.
• Coach, mentor and train the organization to perform any of the above for every team managed.
• Communication Skills including C Suite level presentations – 20 engagements.
• Agility - comfortable in a multi-priority environment with urgent goals and milestones.
• Management Assessment – 3 engagements.
• Business Process and systems analysis – 20 engagements
• Provide Technological guidance, updates, and recommendations – 22 projects.
• Team centered leadership and accountability – 5 companies
• Ethical SOW, Customer Engagements, Honest Guidance and Results - ongoing.
• Relationship Building with internal and external stakeholders at every level.
• Management Ingenuity, Problem Solving and Analytical Reasoning – ongoing.
• HR & Personnel Management – managed between 5 and 350 member organizations.
• Security Audits and Identity & Access Management process and infrastructure.
• Corporate Change Management & Major Incident Management Specialist.
• Business Process, Re-Engineering, Organizational Transformation Plans and Road Maps
• Global Infrastructure Services & Data Center
• Financial and labor planning
• Setup, onboarded, coached, and managed 30+ project managers in the last 10 years.
• Provide templates, methodologies, setup project plans and provided ongoing guidance to Project Managers.
• Setup Change Management Processes, establish CM Plans, and managed resource loading plans.
• Manage concurrent and inter related projects (up to 14) under my Program Management umbrella.
• Setup detailed schedules, setup the Risk, Assumptions, Issues Dependencies, and Decision Log (RAIDD) matrix to track project changes and budget for each project, rolled up under the program.
• Setup up and present weekly status reports to project sponsors and stakeholders
• Coordinate and synchronized with adjacent project teams to deliver on time
• Manage over 150 vendors over the last 20 years and negotiated supply contracts and SLA
• IT Incident Management process and coordination methodology
• Effective Help Desk Knowledge Base buildup through best practice cross education and policies
• IT SLAs implementation to suit the needs of corporations and end users
• Self-Service Portal user adoption for software provisioning and password resets
• IT Problem Management, Change Management, and go live systems and process implementation
• Effective IT Asset Management and CMDB implementation
• Drove ITSM customer service experience
• “Cost per Ticket” Reduction by 52%
• IT Service Desk software implementation and rollout
• Conducted risk assessment for all projects and engagements and flagged wastages of $500K to $50MM.
• Created Risk assessment framework and RAIDD log.
• Established Risk Assessment Control Board for 2 major banks.
• Setup governance, risk assessment policies and guidelines for 20 projects.
• Educated and coached staff on the dangers of failure to conduct regular risk assessments.
• Setup security, authorization, authentication procedures and presentation to each engagement.
• Conducted, analyzed and presented detailed reports to staff and executives.
• Conducted workshops on IT risk assessments, compliance check lists, documentation templates, and tracking requirements.
• Conducted deep review of crown jewels securitization and presented outcomes to board of directors.
• Sales engagement of $50M+ cumulative where no quotas were assigned.
• Re-negotiate and reduce licensing, hardware, and service costs by 25% capital & operational savings.
• Identity & Access Management – setup, process, governance, and fulfillment management.
• Security (IAM, TIM/TAM), Service Desk, Batch Processing, NOC, Access Management (Authentication/Authorization), hybrid Azure, Data Center setup and upgrade, maintenance, replatforming, operations, processes, procedures, and schedule setup, DR, and failover planning, SLAs, Vendor Management.

PROJECT HISTORY:

Confidential

Enterprise Architect/Senior Project Manager

Responsibilities:

• Developed IT enterprise, logical, application, data, and technical infrastructure architectures, frameworks, strategies, and models, for Automated Translation management System, Real Time Identification System, Canadian Justice Information Management System,
• Identity and Access Management, End computing security, DMZ infrastructure security design with COTS application and transactional security scanning and monitoring of all message systems.
• Disaster Recovery Preparedness Analysis and Strategy
• Cloud based interoperability for Automated Translation management System, Real Time Identification System, Canadian Justice Information Management System,
• Java and Java-based frameworks for Automated Translation management System, Real Time Identification System, Canadian Justice Information Management System.
• Infrastructure & Data Center design & transformation
• Criminal Justice System Information System Database Analysis and document creation
• Enterprise wide application & database Architecture
• Planed, review, guide, capture current architecture
• Create and present future state technical architecture
• Corporate PMO & Program Management, PMLC/SDLC
• Corporate Change Management Specialist & Major Incident Management
• Business Process, Re-Engineering, & Transformation
• Ingenuity, Problem Solving and Analytical Reasoning
• Global Infrastructure Services & Data Center
• Organizational Financial and labor planning
• ITSM consulting, guidance, and implementation

Confidential

Chief Architect

Responsibilities:

• Developed IT enterprise, logical, application, data, and technical infrastructure architectures, frameworks, strategies, and models, for POS System, PeopleSoft Financials, Oracle Retail, 987 Automic API Batch Processing, Data Warehouse, Infor Warehouse Management System, Flyer Management System, KNAPP, Office 365/MS Azure, HR ADP and SharePoint Workflow Management Services.
• Identity and Access Management, End computing security, DMZ infrastructure security design with COTS application and transactional security scanning and monitoring of all message systems.
• Cloud based interoperability for Ecommerce Hybris system, Office 365 with MS Azure and Outlook.
• Reviewed, designed infrastructure, DC re-host, and insource core systems, Infrastructure and cloud Security, Data Warehousing, Cloud Infrastructure, Sales Force engagement, Digital Access Management, Microsoft infrastructure and SharePoint Document Management, Insourcing, Security, Mobile Device Management (8 months).
• Planned, recommended, reviewed, isolated, and identified hardware and software performance to determine and provide guidance on bottlenecks and improved systems performance through recommended hardware and capacity changes.
• Captured Non-Functional Requirements – software, data, communications, and response time needs and recommended operating systems and language technology needs for longer tern sustainment models.
• Java and Java-based framework Architectures
• Operations – Helpdesk, Office365 review and deployment, Endpoint encryption, AppZero/PlateSpin OS and systems upgrade & Replatforming, Hyper-V inventory (15 months) and ITSM methodology implementation
• Business Process Re-Engineering for Core team member of the IS Leadership team and led the architecture strategy development for multiyear roadmaps to evolve key technology platforms (including Legacy Platforms)
• Ensured technical capabilities are aligned to business capabilities to support the achievement of business strategies and goals.
• API Gateway Architecture Automic API System for nightly batch processing between National Point of Sales (POS) Backend system and 16 major application systems for 4500 users.
• Developed and maintained senior level relationships with external technology vendors (architecture liaison) and industry forums to understand product and technology directions and relationship to strategies (18 months).
• Primary leader for technology and IT architecture advancement for the IS Strategy (18 months).
• Researched, analysed, reviewed, and provided recommendations on alternative technology solutions to overcome business problems, issues, and risks (18 months).
• Created Integration Architecture for all the proposed technology Solutions (18 months).
• Developed technical architecture, framework and strategies to meet the business and application requirements (18 months).
• Directly managed technical design, projects, and requirements analysis for software development team
• B2B and B2C eCommerce design, governance, online payment system integration, and testing process.
• Leveraged emerging application technologies, application and information models/designs, and implementation approaches to support business and IS strategies (18 months).
• Provided and coordinated technology and architecture awareness bulletins and presentations for business executives and IT organization.
• Directed application technology research and POCs (early stage development/prototype) in support of Architecture Solutions.
• Collaborated with Bell Enterprise Architecture team to help ensure effective Architecture delivery of common capabilities across BCE group of companies (8 months).
• Established measurable KPIs to manage the quality, performance, and costs of the new and existing licensing and services.
• HR, Analytics, BI, CRM, SSO, Security, C3, InDesign, KPMs, POS, WMS, Oracle Retail, SharePoint, CRM & Data Warehousing, Merchandise Management, Merchandising, Marketing, Systems (14 months).

Technical Environment: SAML 2.0, .Net/Java, Web Services (REST), SOAP, XML, EDI, Middleware, Hybrid virtual HyperV Cloud Services - Azure, IBM, Bell, and internal hosted services.

Confidential

Enterprise Architect, Client Partner, Program Manager

Responsibilities:

• Developed IT enterprise, logical, application, data, and technical infrastructure architectures, frameworks, strategies, and models, for USBANK Internet Retail Management System, BNY-M Mobile Internet Banking, Customer Wealth Records Management System, CITI Bank Mortgage Lending System, Confidential ’s Cloud infrastructure, CITI Bank Global IT Demand & Release Management System, NorthWestern Mutual NOC and Service desk organizational and system transformation, Confidential
• Cloud based interoperability solutions at Confidential, Confidential ’s, and GlaxoSmithKline.
• Identity and Access Management, End computing security, DMZ infrastructure security design with COTS application and transactional security scanning and monitoring of all message systems.
• Created IT architecture survey to understand current state of coverage and average time to resolution
• Delivered Command Center architecture, pricing and business case to client.
• Developed technical architecture, framework and strategies to meet the business and application requirements Mainframe Applications.
• Directly led client’s Senior Operations Management organization to determine requirements and process to determine Org Structure, Hardware, and software requirements.
• Delivered 3 options and cost of each option.
• Reviewed capabilities of 18 operation towers and Priority One escalation and support structure.
• Provided guidance on reducing the number of Severity one issues.
• Provided guidance on pricing for taking over the gaps in coverage and shifts to enable 7X24 monitoring.
• Coordinated knowledge survey, collated report for action for entire account of 350 members.
• Set up training system, process, and client progress report for all team members.
• Created governance structure, process, and reporting to improve client satisfaction.
• Coordinated and set up M&A workshops.
• Planned, recommended, reviewed, isolated, and identified hardware and software performance to determine and provide guidance on bottlenecks and improved systems performance through recommended hardware and capacity changes.
• Reviewed and set up major incident management process and requirements, duties and selection criteria.

Confidential

Enterprise Architect/PMO and Engagement Lead

Responsibilities:

• Presented collaborative executive strategy, approach, governance, and process at program kick off –100% acceptance.
• Developed technical architecture, framework and strategies to meet the business and application requirements for 4600 Mainframe Z/OS, Windows, Unix, and Oracle applications, for IBM Z/OS, Unix, Unisys, Oracle and Windows systems and for Unix, Windows application requirements Mainframe Z/OS Applications.
• Identity and Access Management, End computing security, DMZ infrastructure security design with COTS application and transactional security scanning and monitoring of all message systems.
• Applied AGILE/Kaizen/Kanban approach, resource and project planning, and to all portfolio projects
• Ran the R&D audit for 4600 applications in 2 weeks – creating move group clusters and scheduled.
• Designed and set up Replatforming process and workflow engine for Z/OS, P2V Solaris, Windows OS Upgrade, and Oracle DB 11gR2 (AIX 7.1 OS) upgrade 2 weeks ahead of schedule.
• Drove and reviewed FDA approved technical approach process document for all 4600 instances – approved within one week by Audit Committee.
• Planned, recommended, reviewed, isolated, and identified hardware and software performance to determine and provide guidance on bottle necks and improved systems performance through recommended hardware and capacity changes.
• Designed and implement POC Architecture – 15 systems were successfully implemented to demonstrate concept.
• Set up and ran test harness architecture to ascertain post cutover performance indices – 100% successful.
• Created and implemented Technical Migration Approach, pre-and post-migration process, templates and standards.
• Added Service Pack, Hotfix, Firmware, driver upgrade process specific to OS, and exception handling process.
• Conducted vendor review of Migration tools: Plate spin, VMware Converter, AppZero, LDOM, FLARE, and DBback.
• Deployed ITSM approach to post “go live” support and transition to client service desk.

Confidential

Transition Architect & PMO

Responsibilities:

• British multinational electricity & gas utility company headquartered in Warwick, UK.
• Bootstrapped and ran the Strategic Business transformation (SDTP) and infrastructure program management at Confidential – established 34 Business Joint Process Manuals across IBM, HP, EDS, BT and Confidential .
• Deployed ITSM approach to post “go live” support and transition to client service desk.
• Developed technical architecture, framework and strategies to meet the business and application requirements to transition Z/OS Mainframe Applications to SAP.
• Led the review of 82-vendor offering for monitoring time of use smart metering service, integration to Distribution & Outage Management, and SCADA Systems at the substation level for Confidential and Florida Power.
• Reviewed Balanced Score Card, BI, Billing, and Energy Trading Floor Demand and Release Management systems.
• Worked with Software Development and support teams (BAs, QAs, PMs, PLMs (Product Line Managers) and NPIs (New Product Introduction Managers), Systems Engineers, and Systems Applications Engineers, etc. to determine integration and NFR requirements for Smart Metering.
• Applied AGILE/Kaizen/Kanban approach, resource and project planning, and to all portfolio projects
• Developed technical architecture, framework and strategies to meet the business and application requirements for Windows, UNIX, Oracle and Z/OS Mainframe Applications for managed services model.
• Drove certification and acceptance of single source Productivity Metrics and Measurement for Confidential
• Established and rolled out PMO tracking system by creating a Knowledge Management Portal &rolling out Rational Team Concert for system-wide reuse to track Governance, Change Management, systems reuse, Networks, Security.
• Organized and drove Program Communications, Training of 800 staff members,
• Managed stakeholder, IT Architecture, Operational Management, and program resourcing.

Confidential

Enterprise Architect & Program Management Advisor

Responsibilities:

• Led technical analysis of B2B & B2C the “as is” Retail Internet Banking, Single Point Essential, and Yodlee architecture.
• Created and guided comparative systematic study on existing Retail Internet Banking retention versus whole scale transformation to Fiserv’s Corillian Retail Internet Banking system.
• Developed technical architecture, framework and strategies to meet the business and application requirements for Windows, UNIX, Z/OS Hogan Mainframe Banking Applications.
• Created 90 and 120-day project plans for reviewing and scoring architecturally significant requirements and the work to be done by the team in preparation for the Architecture Review Board (ARB).
• Identity and Access Management, End computing security, DMZ infrastructure security design with COTS application and transactional security scanning and monitoring of all message systems.
• Drove customer and PwC in gathering and understanding architecturally significant requirements that were used to develop the conceptual architecture proposals and provide guidance on significant Architectural needs and constraints.
• Managed, created and presented technical recommendations which formed the basis for developing the balanced scorecard being used to evaluate the existing and proposed internet, mobile, and small business core banking platform.
• Applied AGILE/Kaizen/Kanban approach, resource and project planning, and to all portfolio projects
• Coached the CTO, VP and Architecture team on decisions to be made and direction to be taken.
• Provided architectural guidance to program governance, strategy, and leadership to the overall program.
• Managed Architecture team of 38 team members and designed Internet Channel Banking refresh program team for BI, Analytics, Content Management, Account and Credit Card Application, Servicing, Money Movement, PFM, aggregation, co-browsing, 24-hr banking, and Branch Banking.
• Deployed ITSM approach to post “go live” support and transition to client service desk.

Confidential

Enterprise Architect & Transition PMO

Responsibilities:

• Successfully inculcated testing harness approach, strategy, process, and people to get the work done.
• Drove Infrastructure architecture, capacity planning, and Integrated Quality Assurance.
• Developed technical architecture, framework and strategies to meet the business and application requirements for Mainframe Z/OS, Windows, Linux, and UNIX applications.
• Prepared SoWs for infrastructure Quality Assurance (IQA) to satisfy client’s ever-changing needs.
• Planned, recommended, reviewed, isolated, and identified hardware and software performance to determine and provide guidance on bottle necks and improved systems performance through recommended hardware and capacity changes.
• Applied AGILE/Kaizen/Kanban approach, resource and project planning, and to all portfolio projects
• Designed and setup 24 VM test harness architecture for 1500 users, 29 synthetic loads, and 200+ scenarios.
• Implemented Benchmark Factory, SPEC CPU, and SPEC Virt to measure performance.
• Implemented automated tools deployment and testing of 4 OS releases per year for 840 VMs.
• Automated consolidated reports and created certificates for each server tested.
• Created process cadence for testing Linux, UNIX, Windows, Oracle, and MF.
• Identity and Access Management, End computing security, DMZ infrastructure security design with COTS application and transactional security scanning and monitoring of all message systems.
• Successfully set up Identity Management testing through 7 layers of authorization and authentication.
• Successfully built and set up Identity & Access Management to test 250 applications and 750 instances through 7 layers ahead of the development team.
• Supervised the creation of use cases and regression test automation.
• Deployed ITSM approach to post “go live” support and transition to client service desk COE.
• Led strategic review, managed and oversaw 14 concurrent IT infrastructure programs.
• Successfully coordinated and managed delivery of on time and budget of 3300 servers involving IBM AIX, Accenture, internal departments and prepared Global Data Center to house 3300 new servers.
• Developed technical architecture, framework and strategies to meet the business and application requirements for IBM AIX, UNIX, Oracle and Windows systems.
• Led cross vendor team and provided domain direction, knowledge, presales support and managed 4 large teams with multiple client Project Managers.
• Identity and Access Management, End computing security, DMZ infrastructure security design with COTS application and transactional security scanning and monitoring of all message systems.
• Provided consultative guidance on business solutions & architecture best practice, Change Management of & Business Process Improvement.
• Applied AGILE/Kaizen/Kanban approach, resource and project planning, and to all portfolio projects
• Planned, recommended, reviewed, isolated, and identified hardware and software performance to determine and provide guidance on bottle necks and improved systems performance through recommended hardware and capacity changes.
• Deployed ITSM approach to post “go live” support and transition to client service desk.

Confidential

Enterprise Architect

Responsibilities:

• Developed IT enterprise, logical, application, data, and technical infrastructure architectures, frameworks, strategies, and models, for AIG Retail Property & Casualty System, GWL complete review of all IT Systems, HLI, Data Warehouse, Deloitte Contract Management System, Banamex Retail Banking System, Vale Mine Management System and Services.
• Client Architectures based on Java and Java-based frameworks Project management practitioner - SDLC Methodologies, best practices, governance, and assessments.
• Researched, analysed, reviewed, and provided recommendations on alternative technology solutions to overcome business problems, issues, and risks.
• Delivered ROI, Business and financial perspective of IT (How is IT measured? What IT delivers to Business)
• Ensured that deliverables meet customer expectations, built strong relationship with the customers, generated reference customers, and incubated downstream opportunities (+$23M).
• Developed technical architecture, framework and strategies to meet the business and application requirements for IBM Z/OS, UNIX, Unisys, Oracle and Windows systems.
• Successfully led global IT architecture engagements – Corporate Organizational IT Strategy, Enterprise Architecture & Governance Gap Analysis, Enterprise Architecture Review, Technology Recommendation, and deep dive assessments on Mining, Banking, Insurance, Utilities and Telecom - OPG, VALE, AIG, GWL, CIBC, FPLE, J&J, HLI, Confidential, and Banamex.
• Identity and Access Management, End computing security, DMZ infrastructure security design with COTS application and transactional security scanning and monitoring of all message systems.
• Created Integration Architecture for all the proposed technology Solutions.
• Planned, recommended, reviewed, isolated, and identified hardware and software performance to determine and provide guidance on bottle necks and improved systems performance through recommended hardware and capacity changes.
• Captured Non-Functional Requirements – software, data, communications, and response time needs and recommended operating systems and language technology needs for longer term sustainment models.
• Led the team, coordinated efforts across geographies leveraging on TCS’ strengths – AIG (6 months), GWL (7 months), Banamex (4 months), VALE (6 months), HLI (8 months), and NG (6 months).
• Created and published EA practice artefacts - Knowledge Management, Competency development within practice, Offerings, Assets and Sales Support – Confidential, Hartford Life, J&J, FPLE, VALE, Rogers, AIG, GWL, and Banamex.
• Developed EA and SOA artefacts for specific engagements - Business, Information, Application, Technology and Physical – using SOA approach and Brick and Pattern methodology.