We provide IT Staff Augmentation Services!

Senior Program Manager Resume

SUMMARY:

  • 11+ years of extensive experience in the area of organizational Confidential handling mid to large - scale transformational change projects focused on people side change due to business process change, organizational structure change and strategy change as well as IT Confidential due to technological changes
  • Worked across entire life cycle of change, managing change through three major phases such as preparing for change, managing change and reinforcing the change.
  • Worked extensively on change readiness assessment, extensive stakeholder engagement / management, developed change vision and he Confidential strategy, created need for change by communicating why and WIIFM as well as developed intense Confidential plan including detailed communication plan, training plan, coaching plan and change resistance plan.
  • Worked on reinforcing change by diagnosing gaps and designing corrective actions to bridge the gaps as well as built extensive communication strategy / plan across cross functional teams / stakeholders to sustain change initiatives
  • Experience in IT Confidential from initiation to closing for various projects including ERP implementations. Experience working in collaborative environment along with cross functional teams and facilitating IT Confidential initiatives across organizations
  • Had work exposure in various industry domains like chemical, IT, Finance, Supply Chain, General Wellbeing, energy utility and other misc. domains

KEY COMPETENCIES & STRENGTHS:

  • Confidential
  • Project management
  • Communicating for buy-in
  • Mentoring and coaching
  • Stakeholder Engagement
  • Communication planning
  • Leadership development
  • Experience with ERP projects
  • Training delivery and management
  • Requirement gathering and business analysis
  • Client engagement

PROFESSIONAL AND TECHNICAL SKILLS:

  • Expertise with Confidential tools
  • Knowledge of Prosci’s ADKAR model and SharePoint
  • Experience with Kotter’s 8 step change methodology
  • Experience with LHH change model
  • Training module designing with Adobe Captivate (Training Material development)
  • Experience with ERP Implementation
  • Production System implementation experience (including knowledge of Kaizen, Lean and 5S)
  • Knowledge of SAP Material Management module
  • Supply Chain Management knowledge
  • IT Confidential

PROFESSIONAL WORK EXPERIENCE:

Senior Program Manager

Confidential

Responsibilities:

  • The primary responsibility is to lead the development and implementation of Confidential approaches, strategies and plans for all the transformational change initiatives at the production site.
  • Responsible for the implementation of change initiatives including changes to processes, systems, job roles and organization structures at production site, meet objectives and realized benefits on time and on budget.
  • Implemented a Confidential strategy and developed Confidential plan inclusive of all key change levers: communication, Stakeholder engagement, Sponsorship development, training, coaching, mentoring and change reinforcement
  • Partnering with site leadership, an external partner (Consultants / vendors) and HR to implement changes to ensure consistency and to report progress. Built the change vision, conducted change readiness for the site and cultural diagnostic via focus group discussion as well as IDDs, designed change strategy for the production site. Providing communications support and enabling the distribution of key internal messages using a variety of channels to satisfy communication needs per different stakeholder groups
  • Associated with the Site Steering Committee to implement strategic plans and helped in tactical decision making to remove the roadblocks in implementation of production system and other change initiatives across the site
  • Driving stakeholder engagement for site and developed communication plan based on various stakeholders groups to create urgency for change and generate necessary buy-in
  • Focused on identifying and managing anticipated resistance as well as on sponsorship development plan including the leadership development to support and sustain the new transformational changes. Involved in training need analysis to identify training needs due to change initiatives, incorporated those training needs in training plan tracked training deliverables. Focused on people side change including the feedback and coaching plan to support the change efforts. Developed essential skills for site leadership / sponsors and change champions to empower them to facilitate the change across the plant/ site. Developed communication plan, training plan and risk management plan
  • Developed the change champions network to support and promote the changes. Mentoring and coaching the project teams and leaders, workforce to adopt the best practices of implementing changes that stick, even when the approach is counter cultural
  • Develop and track Confidential deliverables and measure the effectiveness of Confidential efforts, analyze the results and putting in place corrective actions to bridge the gaps if any
  • Partnering with global Confidential network with in the company to share the lessons learned during the change journey and to learn from experiences from other sites. Keeping the outside stakeholders informed about the progress as well as major milestones of the transformational change initiatives at the site level
  • Designed the plan for sustaining the change implemented to support the continuous improvement work culture and partnering in celebrating success to make sure change sticks

Consultant

Confidential

Responsibilities:

  • Worked with start-ups, developed communications and marketing plans, provided social networking platform, mentored team members and guided the company to adjust business plan as per the changing industry trends
  • Conducted assessments based on industry trends and impact to overall business and marketing campaigns and communications
  • Developed all types of communications and overall marketing plan with future Product/ service roadmap for B2B channel
  • Built effective working relationships with internal and external groups

Volunteer and Member

Confidential

Responsibilities:

  • Actively involved in many Confidential initiatives and programs
  • Participated in training workshops related to training needs assessment as they would align with Organizational Confidential (OCM) processes
  • Participated in requirement gathering for OCM opportunities

Independent Consultant

Confidential

Responsibilities:

  • Developed the training plan and stakeholder engagement plan
  • Created and distributed newsletters and all initiative related communications. Acquired working knowledge of LMS
  • Conducted the Confidential impact analysis in order to prepare for Confidential engagement sessions, resistance management approaches and training delivery methods. Conducted leadership and Confidential workshops to identify business readiness

Instructional Assistant

Confidential, Houston, TX

Responsibilities:

  • Enhanced training materials to ensure material was more effective for international global studies
  • Managed communications and addressed student questions effectively by providing mentoring sessions
  • Mentored international business students for managing the potential cultural differences and nuances in other countries

Confidential, Tx

Consultant

Responsibilities:

  • Worked on improving logistics and delivery processes along with changes related to the supply chain methodologies and framework.
  • Prepared and issued invoices through invoice tracking system
  • Developed weekly and monthly reports

Consultant

Confidential

Responsibilities:

  • Enabled technological (IT) changes across organization, acted as a liaison between stakeholders, development team and departmental end-users to understand business needs, system requirements and suggested changes to the existing system to meet optimal solution. Conducted readiness assessment workshops, developed stakeholder analysis and executed Confidential plans.
  • Accountable for planning, coordination and execution of all software security projects while adhering with Software Development Life Cycle (SDLC) methodologies like Waterfall, Agile (SCRUM)
  • Facilitated IT change enablement efforts for clients as well as in-house projects including implementation projects and helped organizations manage change with respect to system change / business process change / strategy change
  • Conducted change readiness assessment, analyzed the impact of change being implemented and performed impact assessment for both technology and business process change. Worked on stakeholder assessment, developed sponsorship model and sought buy-in at multiple stages
  • Developed strong working relationship with and successfully managed expectations of all the key stakeholders.
  • Enabled change agents / sponsors to manage people side change by developing Confidential plan including communication plan, training plan and helping them to develop tactics to minimize the change resistance
  • Designed and delivered effective communication plan with key messages targeting type of audience, delivery method, frequency of delivering messages and identifying respective senders to create correct impact
  • Analyzed the collected feedback throughout the change process, diagnosed the gaps and implemented corrective actions to reinforce the technological change
  • Assessed training needs driven by the change, developed and implemented training plan based on identifying impacted employees by the change, skills needed during and after the change
  • Managed and led software security training projects. Involved in detailed project planning including developing and maintaining a project plan, recording and managing project issues i.e. resolving cross functional issues at project level
  • Managed the project scope and change control for the projects related to competency development.
  • Designed, developed and delivered innovative learning programs (web-based / instructor led / self paced learning) as a part of developing competencies
  • Led a team of SMEs (Subject Matter Experts) while building and managing the e-security training service and facilitated learning in a blended style that included eLearning
  • Managed the deployment of online learning experience for the entire organization (>20000 employees)

Software Executive

Confidential

Responsibilities:

  • Worked on enabling people side change across the organization by developing communication plan for managing change and also training plan for the employees as a part of business process improvement
  • Worked on gathering and analyzing requirements related to business process change across the organization
  • Assessed the readiness of change, developed and implemented the Confidential plan
  • Worked on developing resistance management plan for initiated change
  • Focused on developing and executing coaching plan for the sponsors to prepare them for the change and help them in working as a change agent. As a part of continuous process of improvement, traced the technology changes by maintaining the business process documentation for a ERP system and other business applications
  • Established training plans to develop competencies by providing education and various training opportunities to the workforce
  • Successfully built the fully functional training operation including constructing new learning strategies, working on various modes of training delivery (Train-the-Trainer, Classroom, eLearning and online training), managing the execution of learning material, delivering trainings and evaluating post training assessment and gathering feedback
  • Managed the design, delivery, and continuous improvement of on-going learning opportunities across the organization worldwide
  • Led the cross-functional interactions. Influenced stakeholders in order to motivate them to advocate for change across organization
  • Identified gaps, implemented corrective plan and made continuous efforts to fortify the change

Product Trainer - Change enablement consultant

Confidential

Responsibilities:

  • Assessed training needs driven by the technology change, developed training modules, technology courses and delivered high quality training programs, orientation demonstrations and self-guided tutorials
  • Established communication channels and facilitated people side change w.r.t. Technology change across multiple client locations
  • Experience with facilitating Confidential efforts for ERP implementation and IT changes
  • Worked on the readiness for the change and implemented changes focusing on mentoring employees at client location
  • Equipped client to manage the change by developing detailed training plan in coordination with technology releases as well as coaching sponsors to facilitate the change
  • Developed training courses targeting to impacted employees based on the training needs assessment. Delivered the trainings to the identified set of audiences as per the plan. Worked on diagnosing gaps and developing a plan to bridge the gaps post implementation
  • Successfully implemented change and followed all Confidential processes while working on a large scale ground water assessment and measuring system project (> 2 years)
  • Created user manuals, modular reference ware and assessment test cases for several eLearning projects

Hire Now