Change Management & Communications Specialist Resume New York, NY - Hire IT People

SUMMARY:

Enthusiastic team player who thrives and works well in diverse teams. Experience in project management, strategic change management, technology adoption and data - driven product development. Experience with transformations with a focus on stakeholder analysis and engagement, organizational alignment, change communications, adoption metrics, User Acceptance Testing (UAT), and training development/facilitation.

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Change Management & Communications Specialist

Works directly with audit stakeholders to identify change management, communications/marketing, and learning needs for projects (develops Change, Communication, and Learning plans)
Defines change management adoption metrics and key performance indicators for audit innovation projects (application/tool specific), as well as, analyze results of application/tool adoption on a monthly basis by prioritizing issues and gauging successes and areas of opportunities in order to strategically inform leaders
Manages change communications activities for specific change initiatives: success stories, internal website, webcasts, etc.
Determines, develops, and deploys feedback mechanisms to applicable stakeholders: creates feedback surveys, host debrief sessions, implements road shows, etc.
High impact projects include: Project Symphony (next gen audit platform) & Agile Audit (implementing agile methodology within the Audit practice)
Leads and manages the development of the Audit Transformation Champion Network, a group designed to champion Deloitte’s audit transformation strategy by providing “voices for change” and perform specific tasks that drive audit into the future
Led the planning and execution of Deloitte’s 2017 Audit Innovation Challenge finals at Deloitte University, which was designed to engage audit professionals and identify new investment opportunities for the Audit practice

Confidential, New York, NY

Organizational Change Management & Project Coordinator

Partnered with the Organizational Change Management Program Manager to implement Change Management strategies and plans that maximize employee adoption, improve utilization, and minimize resistance with objective of ensuring project benefit realization
Directed, organized, and managed project activities under the direction of Project Manager
Business Transformation Projects: Enterprise Resource Planning (ERP) Implementation & Customer Communication Management (CCM) Implementation
Developed operating processes and standards for Enterprise Project Management office
Supported the Portfolio Decisioning team by analyzing new projects and their readiness for governance decisions and provides transparency of portfolio investments.

Executive Assistant

Business Transformation

Partnered closely with Internal Communications and Change Management teams on planning and executing activities and projects
Facilitated departmental office management duties including employee and consultant onboarding/off boarding, space coordination, coordination of internal and external meetings, events, and department activities
Partnered with department Human Resource Business Partner with posting jobs via iCims, interview process, drafting candidate correspondence, scheduling, and facilitating and collecting feedback forms
Developed and distributed administrative and project coordinator guide for new hires within organization and executed plan for the creation of first department intranet site

Confidential, New York, NY

Physician Office Specialist II

Provided primary clinical and academic administrative support for high volume practice; liaison between patients/families and the clinical team
Assigned as POA Task Force Leader -training resource and mentor to all new office assistants
Coordinated 2013 & 2014 AAD (American Academy of Dermatology) free Melanoma/Skin Cancer Screening
Organized activities for 2013 & 2014 Wellness Champion Program

Confidential, Long Island City, NY

Talent Acquisition Assistant

Provided administrative support to the recruitment department and the Director of Placement Services; responded to applicant queries, arranged interviews, posted new positions, prepared weekly job reports, processed new hire information into HR database, and updated and redrafted existing recruitment policies