SUMMARY:

• Experienced, goal - focused manager with established performance record in PMO, Marketing Operations, project management, customer relationship management, information technology, consulting and sales.
• Excellent written and verbal communication skills, with exceptional organizational ability, attention to detail, multi-tasking capabilities and systematic approach to problem solving.
• Special expertise in the ability to increase productivity and profitability in the successful management of multiple projects and deadlines within budget and on time delivery.

SKILLS:

• Program/Project/ PMO Management - Business and Technology
• Expertise in best practices, tools and methodologies
• Resource management - Onshore/offshore
• Resources in matrix corporations
• Reporting - status, metrics and dashboards
• Communication management (i.e. Executive
• Communications, newsletters)
• Planning and scheduling
• Change Management - process,
• Communication plans, and Organizational
• Adoption
• Product Management
• Project Scope Management
• Project Quality Management
• Project Cost Management and Budgets
• Issue and Risk Management
• Release and Delivery Management
• Leadership
• Time management
• Training
• Vendor management
• Waterfall and Agile processes and Methodology
• Microsoft Office
• Microsoft Project
• SharePoint
• Confidential Processes
• Systems Development Life Cycle (SDLC)
• Unica Campaign Management
• Test Director
• Lotus Notes
• Salesforce
• Veeva

PROFESSIONAL EXPERIENCE:

Confidential, Mettawa, IL

Sr. Program Manager

Responsibilities:

• Managed a global digital asset project for the relocation and consolidation of 3 regional vaults in Japan, Western Europe, and US in the creation of a global vault in North America.
• Worked on the development and management of an enterprise Global Digital Asset Content Management Program in Veeva Systems.
• Provided the project/program management approach in status reporting, issues and risk management, and program documentation working globally with a project team and vendor in Japan, Madrid, and Eastern Europe.

Confidential, Northbrook, IL

Sr. Advisor/ Sr. Program / Project Manager/ Consultant

Responsibilities:

• Executed successfully in the 2016 Resolution Center project in the management of project team, timelines, executive presentations, reporting, communications, risks, issues, etc.
• Presented business strategies to automate the business workflow, dashboards, and Reporting capabilities for Executive management
• Implemented large CRM applications (i.e. Salesforce and Pega) and Reporting projects to include several executive dashboards
• Collaborated with 30 cross-functional teams to identify dependencies, risks, issues, change management to produce successful implementations
• Managed several projects with varying levels of complexity with proven ability to interact with senior leaders and consultant
• Partnered with Training to establish user curriculums, syllabi, road shows and training classes for users systems adoption
• Reported program/project status to senior leadership and governance committees
• Developed new process for change management and governance board in SharePoint; improved efficiency 100%
• Trained and mentored other project managers

Confidential, Deerfield, IL

Sr. Project/ Program Manager/Consultant

Responsibilities:

• Led initiative to develop the creation of a Salesforce.com mobile application for Confidential devices and training video for 500 Marketing and Sales reps for inventory tracking, increasing data quality and efficiencies in the customer payment processing time
• Managed projects for infrastructure upgrade of middleware and SQL Servers
• Utilized best practices in project management and agile processes, overseeing project teams, multiple vendors and clients to drive results

Confidential, Northbrook, IL

Program/ Project Manager/ Marketing Lead Consultant/ Portfolio Manager/ Unica Trainer

Responsibilities:

• Managed strategic Business Intelligence and Analytic Reporting projects in the Allstate Data Warehouse; provided reporting capabilities to the business sponsors utilizing Agile processes
• Designed and delivered training/education/reporting that strengthened the management of Marketing campaigns in alignment with the Customer Contact Strategy
• Effectively and efficiently managed the operations and Run-the-Business (RTB) budget of $2M for the Marketing PMO
• Leveraged best practices in program management in the creation of new processes (intake of Marketing technology projects and evaluation of projects) that streamlined the standardization of project requests
• Developed and managed monthly reporting of discretionary projects with budget of $15M and $2M Run-the-Business portfolio that drove enhanced decision making for Marketing’s VPs and senior management
• Instituted and launched an improved Reverification security access process for three years successfully ahead of schedule during a period of rapid organizational change
• Facilitated monthly Portfolio Delivery Board (PDB) meetings with Marketing and Technology VPs, directors, etc. and maintained detailed project/program documentation and accounting

Confidential, South Barrington, IL

Project Manager

Responsibilities:

• Responsible for the management and estimation process of Commercial strategic projects
• Collaborated with clients and supporting resources across business boundaries in the achievement of business objectives and goals
• Participated in the Division’s CMM ( Confidential ) assessment to reach Level 2 certification
• Coordinated group study sessions and curriculum for PMP certification study program

Confidential, Northbrook, IL

Business Analyst/ Project Manager

Responsibilities:

• Collaborated with business sponsors to identify requirements and to develop application designs and specifications; utilized best practices in the SDLC process
• Created functional requirements design documents and timelines for the Siebel
• Training systems of the Allstate call centers
• Maintained team’s project statuses documentation for Team Leaders and Area Leaders
• Developed an administrative user guide on the CTI Toolbar for training

Confidential, Northbrook, IL

Project Manager

Responsibilities:

• Managed Strategic Risk Management, Compliance and Speed to Market projects with quality and timely completion; increased client’s satisfaction by utilizing standards and processes that increase speed to market capabilities, lowering costs and promoting quality
• Mentored new employees on project management responsibilities utilizing Method 1 guidelines and system’s development life