Program/Project Manager Resume

SUMMARY:

15 years of program project experience in defining and successfully implementing complex, high visibility, multi - year programs and projects with budgets ranging from 500k to 30 million per program/project and teams of 3 to 20 resources.

EXPERIENCE:

Confidential

Program/Project Manager

Responsibilities:

Managed network upgrade to all Franchisee stores including vendor management and data center builds
Managed the solution to move the retail digital traffic to Amazon Web services including decommission of the old servers and data centers
Evaluation of Security Tools SIEM (Security Information Event management Tool) included Cloud Delivered Enterprise security by Open DNS, LogRhythm, Splunk . Splunk was decided as the final solution.
Promoted security by limiting administration rights of corporate users and usage of admin tools to install software on users’ systems
Managed retail annual sales peak sales events Confidential corporate level, addressing all aspects of IT and collaborating with all internal and vendor teams for a smooth successful event
Promoted agile in teams that were previously utilizing waterfall
Managed and mentored project managers, scrum masters and business analysts.

Confidential

Program/Project Manager

Responsibilities:

Managed the Consumer Financial Protection Bureau Program with 14 Gaps Confidential the portfolio level With 5- 6 levels of child projects most of which had their own Technical, Service Delivery and Test Managers;
Worked on Divestiture, Compliance, Security, Fraud and Credit Risk Management, Software upgrades, Mortgage, Telecomm, Call Center, Credit Card, Infrastructure, Reporting projects
Global Records Management - Reengineering - Brought in house - destruction, Preservation, onboarding markets, vendor management

Confidential

Program/Project Manager

Responsibilities:

Managed the Confidential & Confidential Merger project with multiple Confidential
Projects impacting more than 75 applications
Managed the build of a data center to support projected volume increases over the next 3 years after the merger.
Managed key activities including server acquisition, vendor scheduling and installation.
Wholly responsible for financial management and reporting.

Confidential

Program/Project Manager

Responsibilities:

Forward to backward traceability from code to release & vice versa
Evaluation of Tools - Source code management
Facilitated in having a single release by IT for the Client from the two shops (Java & C++)
Managed the project to build a new Data center, to support additional customer growth and call centers
First Project implemented successfully with Cloud services
Managed and mentored business analysts and project coordinators.

Confidential

Program Manager

Responsibilities:

Agile & Blended Projects; large data marts, network upgrades, credit card transactions, security, fraud, credit risk management and compliance projects
Vendor Team Management; Working on RFPs, acquiring approval for Projects from Brand VPs
Airline, Hotel projects & process enhancements

Confidential

Team Lead Production Support

Responsibilities:

Major Upgrades, enhancements, bug fixes and new functionality
Offshore management, Disaster recovery

Confidential

QA Lead

Responsibilities:

Optimized testing processes and implemented a Partner Portal
Defined and implemented the QA Triage process
Successfully implemented a Partner Relationship Management project that was originally behind schedule & over budget

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