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Program/project Manager Resume

SUMMARY:

15 years of program project experience in defining and successfully implementing complex, high visibility, multi - year programs and projects with budgets ranging from 500k to 30 million per program/project and teams of 3 to 20 resources.

EXPERIENCE:

Confidential

Program/Project Manager

Responsibilities:

  • Managed network upgrade to all Franchisee stores including vendor management and data center builds
  • Managed the solution to move the retail digital traffic to Amazon Web services including decommission of the old servers and data centers
  • Evaluation of Security Tools SIEM (Security Information Event management Tool) included Cloud Delivered Enterprise security by Open DNS, LogRhythm, Splunk . Splunk was decided as the final solution.
  • Promoted security by limiting administration rights of corporate users and usage of admin tools to install software on users’ systems
  • Managed retail annual sales peak sales events Confidential corporate level, addressing all aspects of IT and collaborating with all internal and vendor teams for a smooth successful event
  • Promoted agile in teams that were previously utilizing waterfall
  • Managed and mentored project managers, scrum masters and business analysts.

Confidential

Program/Project Manager

Responsibilities:

  • Managed the Consumer Financial Protection Bureau Program with 14 Gaps Confidential the portfolio level With 5- 6 levels of child projects most of which had their own Technical, Service Delivery and Test Managers;
  • Worked on Divestiture, Compliance, Security, Fraud and Credit Risk Management, Software upgrades, Mortgage, Telecomm, Call Center, Credit Card, Infrastructure, Reporting projects
  • Global Records Management - Reengineering - Brought in house - destruction, Preservation, onboarding markets, vendor management

Confidential

Program/Project Manager

Responsibilities:

  • Managed the Confidential & Confidential Merger project with multiple Confidential
  • Projects impacting more than 75 applications
  • Managed the build of a data center to support projected volume increases over the next 3 years after the merger.
  • Managed key activities including server acquisition, vendor scheduling and installation.
  • Wholly responsible for financial management and reporting.

Confidential

Program/Project Manager

Responsibilities:

  • Forward to backward traceability from code to release & vice versa
  • Evaluation of Tools - Source code management
  • Facilitated in having a single release by IT for the Client from the two shops (Java & C++)
  • Managed the project to build a new Data center, to support additional customer growth and call centers
  • First Project implemented successfully with Cloud services
  • Managed and mentored business analysts and project coordinators.

Confidential

Program Manager

Responsibilities:

  • Agile & Blended Projects; large data marts, network upgrades, credit card transactions, security, fraud, credit risk management and compliance projects
  • Vendor Team Management; Working on RFPs, acquiring approval for Projects from Brand VPs
  • Airline, Hotel projects & process enhancements

Confidential

Team Lead Production Support

Responsibilities:

  • Major Upgrades, enhancements, bug fixes and new functionality
  • Offshore management, Disaster recovery

Confidential

QA Lead

Responsibilities:

  • Optimized testing processes and implemented a Partner Portal
  • Defined and implemented the QA Triage process
  • Successfully implemented a Partner Relationship Management project that was originally behind schedule & over budget

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