PROFESSIONAL PROFILE:

• Certified project manager and scrum master. Strong leadership and management skills.
• Ability to build, manage and mentor responsive business, vendor, and technology teams.
• Expert - level portfolio/program/project management skills.
• Additional skills include business analysis, business process improvement (BPI), business process management (BPM), applications development, IT operations, enterprise architecture, data management, metrics and reporting.
• Have successfully developed and managed Agile, Waterfall, and hybrid teams to achieve success. Effective communicator.
• Programs managed have ranged from $1MM-$250MM.
• Team sizes have ranged from 10 to over 150 contributors.

SKILLS INVENTORY:

• Effective Program planning, development, management & governance and delivery structures
• Leading, managing and building teams
• Coaching & mentoring teams
• Communication Management
• Risk Management & Mitigation Strategies
• Proven critical thinking skills
• Demonstrated leadership and management
• Client Relationship Building & Management
• Scope Development and Management
• Management of Implementation/Deployment
• Issue Management & Action Plans
• People Management & Development
• Training Design, Delivery and Development
• Proven presentation and facilitation skills at senior leadership at project team levels
• Strategic Planning & Development
• Statement of Work and Project Charter Documentation Management
• Financial oversight and accountability for programs and projects
• Project Milestone & Timelines Management
• Enterprise Planning
• Best Practices & Lessons Learned
• Staff Management / Coaching
• Organizational Change Management
• Project Planning & Development

TECHNICAL SKILLS:

• Clarity
• Microsoft Project
• Planview /STAMP
• CA Rally
• Jira Issues & Project Tracking
• BI Reporting and Data Warehousing
• Archive & Image technology (FileNet, Confidential Nautilus)

CAREER HISTORY:

Confidential

Responsibilities:

• Performed an evaluation and due diligence for the potential purchase of a “ Confidential ” franchise territory.
• Assessed the strength of the franchise system’s intellectual property (Service Marks, Trademarks, Proprietary software, Operations manuals).
• Franchise agreement (FDD) review including, Assignability of Franchise, Scope of License Grants/Reservation of Rights, Territory Conflict resolution
• Performed competitive market analysis and review of existing competition
• Met and surveyed neighboring and other out-of-state franchisees to gauge level of franchisor/franchisee relationship
• Manage the deployment of multiple program increments supporting the provider fraud, waste and abuse data analytics business which is forecasted to achieve over $200MM in operational and hard benefit savings from the program

Confidential

Director, Client Implementations & Solution Delivery

Responsibilities:

• Delivered detailed product and processing requirements, developed SOW’s for client review and created technical requirements for programming to support client requests for new products, conversions and upgraded Debit/Credit/Gift/Stored Value card production.
• Created requirements and project plans for the consolidation and integration of existing ERP systems with two disparate data processing systems used to fulfill card orders and manage warehouse activities across manufacturing plants.
• Delivered pilot program and subsequent production implementation of EMV (chip) card production, key management, customer migration processes and PCI compliance mandates.

Confidential

Consultant

Responsibilities:

• Delivered application enhancements, batch job stream improvements along with infrastructure performance and data structure upgrades resulting in the ability to handle a 100% increase in mortgage loans and payments.
• Delivered loan servicing legislative enhancements, e-Billing integration with customer portal, FNMA property management expense reporting and reimbursement and e-Property Management into legacy processing systems.
• Delivered a strategic lockbox enrollments project enabling the loading of lockbox customer data from multiple Confidential and Confidential lockbox platforms into a new enterprise data warehouse.
• Delivered the rebranding of Confidential Bank’s wire transfer systems to Confidential .

Confidential

Application Manager

Responsibilities:

• Created a “new customer” implementation team and related processes that resulted in an improved ability to commit to new customer implementations and product customizations installing on schedule.
• Improved project estimating, development efficiency, programmer productivity, and software quality through a series of methodology improvements related to application architecture and software testing approaches.
• Delivered large website redesign project with improved look & feel, navigation, product feature capability and security.

Confidential

VP, Information Technology

Responsibilities:

• Managed a successful large infrastructure project to replace the organization’s mainframe, storage area network and windows server farm migrating to a new operating system and an upgrading to the current release of the database and application software integrating all related third party software.
• Delivered HSA processing integration project between Meritain, Medica and Confidential . Lead the tiger team documenting all process flows, data flows and system touchpoints.
• Delivered the due diligence and technology integration activities for two merger & acquisitions.
• Delivered a web based wellness product - Health Risk Assessment offered to the subscribers and dependents of client employers via the member portal supporting data entry, biometrics collection and reporting

Confidential

Consultant

Responsibilities:

• Develop application roadmap; enterprise architecture, implementation of web-based services and legacy systems integration, applications enhancements; data architecture and strategy, data analytics, and business intelligence.
• Performed the evaluation, solution identification developed requirements and managed the implementation of a startup joint venture for a new non-Wells branded mortgage company with ReloAction Relocation.
• Manage project activities supporting functional changes to Blue Cross MN's member, provider and client portals to include content management.
• Delivered functional changes to Optum’s care coordination and nurse line portal.
• Managed expense planning and provisioning of capital equipment supporting new applications and their associated infrastructure purchases.
• Managed the purchase and provisioning of servers, database software, operating systems and networking hardware supporting inbound & outbound sales projects, interactive voice response IVR’s, multi-node data warehouse applications, Siebel CRM, SAS Campaign manager.

Confidential, Minnesota

VP, Information Technology

Responsibilities:

• Worked with department leaders to develop operational and product roadmaps, budgets and resource plans.
• Delivered multiple HIPAA compliant client portal projects with integration to claims, benefits and enrollment.
• Delivered administrative and operational controls in the data center improving scheduling, file transmissions and service level reporting.
• Managed offshore team responsible for the development and conversion from the legacy mainframe claims adjudication system to a new Oracle server based system.
• Led the company through successful passing of General Computer Controls for the company’s first SAS70 type-2 and HIPAA compliance audit.

Confidential

Application Manager

Responsibilities:

• Managed application developers and project teams supporting the core banking platform, back office operations, payment systems, mortgage, student loans, consumer and commercial loan origination and servicing, collections.
• Delivered system and data integration for several large bank acquisitions, mortgage loan servicing and credit card portfolio sales.
• Implemented COTS applications and subsequent releases and upgrades supporting back office banking operations.
• Delivered projects utilizing cross-functional teams on regulatory changes, new product definition and system requirements as well as the deployment schedules for software enhancements.