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Chief Global Eim/eai Consultant & Architect / Program Manager Resume

Greater Seattle, WA

SUMMARY:

  • Over 20 years of Engineering, Information Technology and Global Level Program Leadership/Management experience having led significant Enterprise and Global Transformation Programs specializing in conversions and upgrades to Tier 1 ERP solutions SAP ECC 6.0 and Oracle .
  • Specialization in Data Conversion, Data Governance, Data Harmonization, Data Integration, Data De - duplication, and Data Migration.
  • Reference Architecture consists of Data Data Management, Master Data Management, BI, BW, Data Migration, Harmonization, De-duplication, Analytics amongst others Architecture, Business Process Architecture, Application Architecture, Integration Architecture, Infrastructure Architecture, and Security Architecture amongst other relevant Enterprise Architectural concerns.
  • Extensive Data Conversion, Data Governance, Data Harmonization, Data Integration, Data De-duplication, and Data Migration.
  • Data planning review and migration strategy
  • Business Requirements
  • Functional Specification Documents
  • Key Design Decision Documents
  • Data Model documentation
  • Review and recommend Data Model solutions.
  • Involve solution into interface design.
  • Interact with business users to get the requirements.
  • For SAP CO, FI, MM, SD, CAS CRM, and SCM O2C, P2P -
  • Data Modeling in SAP MDG
  • User Interface / Workflow Modeling in SAP MDG
  • SAP Data Quality and SAP BusinessObjects Information Steward
  • Develop Score Cards and Data Services and Information Steward
  • Process Modeling in MDG
  • Periodically review system architectures from end-to-end to ensure the proper execution of daily Production Operations procedures and implementation are in place for the on-going SAP MDG solutions.
  • Successfully integrate Implementation Teams with Business, Functional and Technical areas.
  • Industry vertical-specific solution sets in which the entire Change Management, Enterprise Readiness, Reference Architecture, Centers of Excellence, Architectural Review Boards, Governance Councils and other key Organizational Management Teams are created, established and formed.
  • Industry experience includes Confidential (ITAR), Consumer Packaged Goods, Food and Beverage, Manufacturing, Oil and Gas and Pharmaceuticals.

EXPERIENCE/PROJECT WORK:

Confidential, Greater Seattle, WA

Chief Global EIM/EAI Consultant & Architect / Program Manager

Responsibilities:

  • SAP MDG Hub target is 8.0
  • Integration with SAP HANA
  • Develop Score Cards and Data Services and Information Steward
  • Build out the data models (Best Practice)
  • Sequence of deployment was/will be serial in approach as follows:
  • Workday (HR Organizational Hierarchy)
  • Finance Domain
  • Material Domain
  • Supplier Domain
  • Customer Domain
  • Extend/customize the data models for Z fields, and for data that will not be in SAP; Configure SAP MDG for custom objects
  • BASIS - PFCG (Profile Generator) - SAP BC BMT WFM SERV USER and SAP MGD WF ADM ining and parallel workflows are a part of rule-based workflows. This feature must be enabled when configuring rule-based workflows)
  • Rule-based workflows:
  • Define steps for the rule-based workflow
  • Define the Service Name(s) for the rule-based workflow
  • Define a corresponding service name for each Business Add-In or (BADI) implementation that you choose to create
  • This is an important step because these service names are used as filter values for the BADI implementations used in the Rule-based workflows.
  • Getting into customizing and configuring the rule-based workflow
  • You must first assign the workflow template WS60800086
  • Create Change Request Type to your change request type
  • You can always use the rules-based workflows as an integral part of future enhancements should you so choose to do so.
  • For all other workflows for example, the standard workflow templates for the business partner/supplier or Financials
  • As a Customizing activity you would Define Workflow Step Numbers (Always validate and verify whether or not the Delivery Customizing is being used.)
  • Then you would assign Processor to Workflow Step Number (Simple Workflow) then assign one or more processors to each individual workflow step.
  • If the need arises to process a change request assign the workflow templates to be used for example the workflow template for Financials WS75700027 to your change request type in Customizing Activity Create Change Request Type
  • Universal Worklist workflows (Best Practice and Task List)
  • The UWL or Universal Worklist should be utilized when it has been decided not to use the delivered roles in SAP NetWeaver Portal…you will need to change the configuration of the UWL in object com.sap.pct.erp.09 fmdm. Then insert the Unique ID of the new role in the Principals section.
  • UWL Content Configuration includes the definition of:
  • Item Types determines how it is executed and whether or not other actions can be applied. Additionally, describes other information like custom attributes
  • List Views determines how any items of a specific type should be displayed in the worklist: visible attributes, sorting order, filter conditions and many more visualization properties
  • Navigation - defines the list views offered to the end user. The first level of the navigation hierarchy represents the basic item categories.
  • UWL utilization prerequisites:
  • Access to the portal Universal Worklist iView
  • Universal Worklist Administration iView
  • Additionally, predefine a configuration like the Manager Self-Services Business Package - this predefined configuration uwl.webflow.mss XML contains ItemTypes that are defined independent of any particular system
  • Administer ItemTypes and ViewDefinitions by using any of these 3 functions to administer the Universal Worklist Configuration Content in XML
  • Download Configuration, Delete Configuration, Download DTD
  • Upload new configurations, Specify the configuration name, always provide a new configuration name
  • Additional Task Completion Items:
  • Backend items are defined using the schema tag
  • High Priority, Adapt to system, Upload, Clear the cache, Cache Administration Page, System Alias, Clear Cache, Clear Expired Items, Reset Personalization. This will remove the end user view should the need arise.
  • SAP BRF+ extension toolset Comprehensive API and UI for defining and processing extensible business rules (allows you to model rules in an intuitive way and then reuse these rules in any number of different application scenarios). Especially helpful, Validation of data and detection of invalid data and states. Matching responsibilities, suitable products, and locations. Calculation of costs, overhead and risks.
  • SAP Fiori approval apps for cost center and profit center data

Confidential, Greater New Jersey

Senior Global Solution Consultant Healthcare / Program Manager

Responsibilities:

  • Responsible for the architecture and delivering of the Global Master Data Program (Product Hierarchy) for the Global IT SAP ECC Global Template.
  • Work includes directing project staff and delivering all aspects of the Program Management and Systems Development Life Cycle. Medical Device & Diagnostics (8 companies: Trauma, Joint Reconstruction, Spine, Sports Medicine
  • Heavily leverage my knowledge of enterprise master data technology initiatives in support of the integration of DePuy and Confidential businesses (post-merger), operations and technology teams, and knowledge of enterprise master data strategies and best practices.
  • Establish standards, guidelines, and processes, which have addressed recurring master data issues, such as data governance, data standards and data synchronization.
  • SDLC, GxP Applicability, GxP Compliance Risk, SOx Applicability, 21 CFR Part 11, EU GMP Annex 11 and equivalent health authority regulations.
  • HCC, Government Pricing, System Interaction with Government or Healthcare Professionals outside of the United States.
  • Privacy - PII (Personally Identifiable Information), Government Issued Identification Numbers, HIPAA (Health Insurance Portability and Accountability Act, EPD (European Personal Data), Security, Highly Restricted Data Classification, WICO Applicability, WWRIM Applicability (Records Management), ISO 13485, ISO 9001, TL 9000, Quality Management System (QMS)

Confidential, King of Prussia, PA

Senior Global Enterprise Solution Architect

Responsibilities:

  • Responsible for the functional and technical assessment, consolidation, rationalization, remediation and (re-purpose/retirement) of the existing asset inventory comprising the program portfolio of complex/critical projects through the entire system development life cycle. Ensuring projects are structured, defined, sanctioned and initiated and then responsible for delivery to time, cost, functional and technical expertise and quality as well as addressing Compliance and Governance concerns.
  • Functional and Technical Consolidation, Conversion and Upgrade of existing ERP Assets: Lawson, Oracle and SAP 4.6c all to a common instance and platform SAP ECC 6.0
  • Deliver Application Rationalization - single document (for Current State Applications and Architecture), (Approach, Methodology, and Processes), Business Architecture - single document, Concept of Operations - single document, Reference Architecture - a 13 chapter document and Governance documentation to hibu for their Global Business Transformation Project. Localization and Regional specialization for architecture must also be addressed and has been included in these deliverables.
  • Reference Architecture consists of Data Data Management, Master Data Management, BI, BW, Data Migration, Harmonization, De-duplication, Analytics amongst others Architecture, Business Process Architecture, Application Architecture, Integration Architecture, Infrastructure Architecture, and Security Architecture amongst other relevant Enterprise Architectural concerns.
  • Conduct workshops to support Application Rationalization activities and establish change management and organizational readiness to prepare the enterprise program for the future state and implement the future state architecture.
  • Create Application Rationalization criteria and develop the Systems Evaluation Engine to objectively provide the decision support for evaluating each hibu system for remediation, retention or retirement (sunset due to cost, obsolescence, redundancy, or other performance evaluation criteria.)

Confidential, West Chester, PA

Senior Delivery / Program Manager

Responsibilities:

  • Program Delivery, Leadership, Communication, Financial/Fiscal Accountability and Compliance
  • Accountable for overall delivery of Master Data Projects, with the specified level of quality for the program sponsor, on time and within budget and scope
  • Heavily leverage experienced in System Development Lifecycle and Program Management methodologies and the ability to apply them in a flexible manner in various situations
  • Configuration with custom components of a Commercial Off-the-shelf solution
  • Prepare formal program documentation and obtains appropriate authorizations
  • Plan, prepare and maintain program schedules to meet the client’s standards
  • Identify critical path concerns and determine and integrate milestones, control points, imposed dates and Go/No-go decision points into the schedule
  • Use appropriate planning and monitoring techniques to control program costs
  • Manage scope, schedule and cost priorities between stakeholder groups and within the program team; manages the activities of the program’s individual project(s) to align with strategic direction
  • Develop the program organization and structure to optimize alignment of individual and group skills with program tasks
  • Provide a high level of relationship management; resolving conflicts and enabling discussions amongst stakeholders, management, co-workers and team members with varied interests
  • Maintain and encourage open lines of communication between groups/functional areas/team members
  • Provide leadership, motivation, coaching and professional development for project teams in order to obtain a high level of co-operation and contribution for all project team resources
  • Prepare and deliver executive presentations; facilitate workshops, handle complex questions from varied audiences, and respond to difficult questions
  • Prepare all status reporting and write clear, concise and effective communications related to sensitive and complex issues
  • Contribute to improve the best practices or the program management community within the Enterprise to help maintain program/project management professionalism
  • Drive the decision-making process; is proactive in taking the initiative and the lead for identifying, analyzing and resolving issues
  • Conduct formal risk management sessions. Document and manage a detailed risk management plan
  • Apply a structured approach to problem-solving, understand the context and impact of challenges and demonstrate an extensive knowledge of available resources and content
  • Provide root cause analysis for significant issues
  • Proactively identify potential problems and vulnerabilities and apply a structured approach to problem solving

Confidential, Marietta, GA

Principle Enterprise Solutions Architect

Responsibilities:

  • SAP PI/XI Integration. Full SDLC, Conceptual and Logical architecture, integration decomposition diagrams
  • Non-SAP application that Coke is using for their CRM Business Function - CAS is to be integrated with core SAP ECC 6.0 and SAP BI is the most important task out of the responsibilities of this role for Coke
  • This is a data intensive integration between sources to target within the Coke internal SAP Domain
  • Data will be brought in from CAS to support CRM-related functions. Data will be fed from and to SAP BI as well as ECC. ECC will serve as the synchronization point and also be the System of Record
  • SAP BI will be used to manage pricing and promotional data, target groups, customer information as well
  • MM is managing Master Data function somewhat and is also being maintained in elsewhere within ECC
  • Risk assessments including; DNP (Declining Not Permitted) analysis
  • Responsible for implementation of specific domains (Customer, Business (Trading) Partner, Financial, and Material / Product). Involved in development activities and quality assurance. Supervise development and validate unit testing/systems testing. Responsible for Issue Tracking and Solution Monitoring. Generate Service level reporting Reviewing and testing all technical deliverables.
  • I am continually responsible for creating and defining a 'best-practices' approach to the solution and create new solutions for additional business use cases and the utilization of PI/XI as an integration solution throughout the Confidential - Confidential Company
  • Active in the participation of vetting and determining solutions within the overall SIF Architecture and Design in place as they arise
  • Provided subject matter expertise to identify and present any gaps, concerns, suggestions or issues of existing architecture and design
  • Participated in working sessions and enterprise data architecture meetings on a regular basis to discuss progress and solutions requiring support
  • Conducted (led) and participated in standard architecture reviews and other pertinent sponsor, stakeholder reviews and approval sessions
  • Delivered and documented detailed technical specifications (with traceability to business/detailed requirements), detailed data mapping (from sourcing through to publication layer) and supported details for functional testing scripts and execution
  • Addressed data-related problems in regards to systems integration, compatibility, and multiple-platform integration
  • Developed integration process data flows and data mapping analyses (utilizing Canonical Models based upon derived Data Models and business transaction sets). Provided governance, policy rules or use cases for MDM processes - (Match and merge and trust survivorship behaviors as an example)
  • Supported documentation (as needed) of the SIF Data Architecture and environment in order to maintain a current and accurate view of the larger data picture. The view included all of the inbound services and outbound services and integration with the “golden record” as the endpoint
  • Worked with infrastructure and database teams to ensure the environments required for the Services and SIF Architecture are working optimally and at the proper performance point for Informatica Power Center and other Siperian and Informatica configurable MDM components
  • Periodically reviewed the system architecture from end-to-end to ensure the proper execution of daily Production operations procedures and implementation is in place for the on-going Informatica/Siperian/SAP MDG solution.
  • Daily execution of data architecture, data mining, large-scale data modeling, and business requirements gathering/analysis
  • Daily designing/architecture leveraging and implementation of integration via the SIF API
  • Daily leveraged my deep understanding of Master Data Management (MDM) architectures and business processes
  • Led the requirement gathering /solution architecture for MDM initiatives
  • Integrated an externally-hosted cloud-based business application with Informatica MDM Hub through PowerCenter using Batch process, SIF and JMS message queues
  • Heavily utilized my understanding of SOA, Data integration, Data Quality, Data Architecture and Master Data Management, project life cycle phases (SDLC, QMS, GxP), best practices and processes
  • Led and facilitated workshops for client/user interaction to determine requirements and the ability to present ideas to various audiences in user-friendly language
  • End-to-End Siperian MDM/Informatica design/architecture and implementation experience Informatica Data Director (IDD) and Informatica PowerCenter (IPC)
  • Hands-on experience with Informatica MDM Hub configurations - Data modeling & Data Mappings (Landing, Staging and Base Objects), Data validation, Match and Merge rules, writing and customizing user exits, customizing/configuring Informatica Data Director (IDD) application and Informatica PowerCenter (IPC) application
  • Additional skills utilized were my deep SQL knowledge and experience with Oracle, DB2, and MS SQL and JMS, Apache Camel, TIBCO ESB, and HazelCast
  • Confidential lifecycle. CATS Approval, business value chains

Confidential, Richmond, VA

Enterprise Solutions Architect

Responsibilities:

  • Conducted Detailed Assessment for Conversion and Upgrade of existing assets from SAP R/3 4.5b, SAP R/3 4.6c and R/3 4.7d along with legacy non-SAP assets.
  • Developed a detailed somewhat ‘cloud-based’ Integration and Serialization strategy for data governance, including strategy for commissioning/decommissioning of serial numbers on global basis, roles and responsibilities for data stewards
  • Integration solution combined components that would persist in the Confidential Integration Architecture for the short-term interim and long-term strategic agile and nimble and dynamic implementation of the mobility, infrastructure, and application portfolio and enterprise architectural approach. Conceptual and Logical architecture, integration decomposition diagrams, Converge updates
  • Identified data elements required for successful implementation of the global serialization program in compliance with GS1 and country specific data standards/requirements
  • Identified reporting/analytical capabilities that leverage the serialization data for better decision making
  • Provided subject matter expertise in the area of product serialization, authentication and track and trace solutions
  • Advised on industry trends, best practices and forward thinking strategies or considerations for serialization
  • Leveraged prior experience developing and setting up Data Management and Governance organizations and processes
  • Extensive prior experience implementing serialization
  • Expert knowledge of GS1 standards including GTIN/GLN
  • Excellent communication and analytical skills
  • Aided in the accumulation of the execution playbook for the organization to capture all information to roll out to additional sites
  • Worked with functional resources to make certain that the key stakeholders issues are being met, addressed and that the key stakeholders agree that the solution will solve the problem
  • Made certain that the end user can operate at the line level and maintain that the solution is functional and feasible on a day to day basis
  • Identified any risk, or issues that arise with business for each functional area of the projects to make certain that all issues are identified and escalated
  • Involved with and mediates all end user requirements during the design specification phase which drives deliverables to meet the customers’ requirements
  • Reviewed the quality of the design specifications, functional specification for the line execution, EPCIS repository and warehouse management solutions
  • Led the effort to establish the Identification of the testing evaluation at the FAT and Execution for IQ and OQ protocols, provided a risk assessment review of all protocols to streamline the critical and non-critical protocols that must be executed
  • Conducted an impact analysis of the new applications to the current business processes and ensuring that the key stakeholders are aware of the changes. Risk assessments including DNP (Declining Not Permitted) analysis
  • Worked with the vendors to identify change management within the organization allow for maintaining consistency across all work streams of the project
  • Aided in the development of SOP’s and making certain that not any SOP’s or potential operations are overlooked for various procedures
  • Executed oversight of all projects processes vs. plan and identified any inconsistencies and evaluated the issues to the project managers and key business stakeholders
  • Identified corrective actions to any deviations that are identified during the process
  • Extensive execution experience for providing input for deployment at the line, DC and EPCIS

Confidential, Healthcare, NC

Enterprise Solutions Architect

Responsibilities:

  • Responsible for technical architecture, project management and delivery of the enterprise solution. Conceptual and Logical architecture, integration decomposition diagrams
  • Conducted detailed business analysis leading to development of a strategic solution offering. Risk assessments including DNP (Declining Not Permitted) analysis
  • Participated and provided direction in planning and defining the solution & driving & understanding the business & technical requirements. Trade Relationships, Monitor defects, testing and Transaction Manager, Configuration of XES and Migration Documentation/Requirements
  • Managed customer expectations regarding product capabilities and services provided
  • BCBSNC Client Service Delivery Leads
  • Director Applications
  • Project Managers
  • Non-IBM Contract Resources
  • Additional Leadership including Executive Management
  • Provided elaborate business use cases and transformed them into Integration Solution documents. Project Management Tasks and Work Breakdown Structures
  • Business Process Excellence/Re-Engineering
  • Portfolio Planning and Delivery to support the full SDLC
  • Standards Methodology and Governance
  • IS Planning and Information Compliance
  • Managed “Clip” levels and build versus buy decisions
  • Managed and support proof of concept projects and prototypes within the proposed solution
  • Gathered and analyzed information on competitive technologies and solutions to effectively assist in the solution

Confidential

Program Manager

Responsibilities:

  • Current ERP system/IT asset assessment; full high-level roadmap including an event horizon for the execution architecture
  • Provided detailed assessment/recommendations/roadmap or path forward to realize recommended conversion and upgrades of systems to the future state of the organization as well as ERP/IT infrastructure
  • Options derived from tier 1, 2 and 3 solution platforms
  • Repurposed existing IT assets
  • Risk assessments including DNP (Declining Not Permitted) analysis
  • IPSAS compliance concerns were also addressed with this assessment as well
  • Directly accountable to the DCG (Deputy Commissioner General). Additionally provided stakeholders and trustees weekly updates in an executive briefing
  • Decision empowerment criteria provided on a daily basis to ensure Program’s success not only short term tactically but in a long term strategic roadmap that provided the necessary detailed steps of each IT component’s role and estimated duration of implementation cycle and recommendations for the full software development and delivery life-cycle
  • Confidential lifecycle. CATS Approval, business value chains
  • Discrete functionality that was recommended via detailed report and presentation to the Steering Committee members, Trustees and Executive Leadership consisted of the following:
  • ERP Platform - SAP ECC 6.0 EAM, FI, CO, SD, MM, PP, PS, SCM (O2C, P2P), Oracle e-Business Suite, Microsoft Dynamics, Lawson, RAMCO
  • Enterprise Services Bus - SAP NetWeaver PI/XI, TIBCO, IBM WebSphere MQ, Oracle Fusion
  • Business Rules Engine - SAP NetWeaver BRE, Oracle Fusion Middleware
  • Master Data Management - SAP NetWeaver Master Data Management, Oracle MDM
  • Operational Data Store - SAP NetWeaver Business Intelligence for
  • Data Warehouse Solution - SAP NetWeaver Business Warehouse Business Intelligence Tools (web-based and intranet) - SAP Business Objects, Oracle Data Integrator/Oracle Data Mining
  • Budget Formulation/ Enterprise Planning Tool - SAP Program Budget Formulation/xRPM, Oracle Data Integrator/Oracle Data Mining
  • Project Portfolio Management Tool - ProCite, Oracle Hyperion
  • Security Data and User Access Management - SAP GRC, Oracle Fusion Middleware
  • Business Process Management/Work Flow Tool - SAP NetWeaver XI/PI/SAP Workflow, Oracle Business Process Management Suite
  • Business Activity Monitoring - SAP Enterprise Portal (EP), Oracle Fusion (BAM) Middleware

Confidential, Washington, DC

Program Manager

Responsibilities:

  • ERP/IT asset assessment; full high-level roadmap including an event horizon for the execution architecture. (SDLC)
  • Provided detailed conversion and upgrade roadmap for revised future state of the existing ERP landscape
  • Options derived from tier 1 solution platforms
  • Repurpose existing IT assets
  • Risk assessments including DNP (Declining Not Permitted) analysis
  • Confidential lifecycle. CATS Approval, business value chains
  • Directly accountable to the CIO, CFO, and COO. Additionally provided stakeholders and trustees weekly updates in an executive briefing
  • Decision empowerment criteria provided on a daily basis to ensure Program’s success not only short term tactically but in a long term strategic roadmap that provided the necessary detailed steps of each IT component’s role and estimated duration of implementation cycle
  • Discrete functionality that was recommended via detailed report and presentation to the Steering Committee members, Trustees and Executive Leadership consisted of the following:
  • ERP Platform - SAP ECC 6.0, CO, FI, SCM (O2C, P2P)
  • Enterprise Services Bus - SAP NetWeaver PI/XI,
  • Business Rules Engine - SAP NetWeaver,
  • Master Data Management - SAP NetWeaver Master Data Management
  • Operational Data Store - SAP NetWeaver Business Intelligence for Standard/Transactional Operational Data Store Objects (ODS/BI)
  • Data Warehouse Solution - SAP NetWeaver Business Warehouse Business Intelligence Tools (web-based and intranet) - SAP Business Objects
  • Budget Formulation/ Enterprise Planning Tool - SAP Program Budget Formulation/xRPM.
  • Project Portfolio Management Tool - ProCite
  • Security Data and User Access Management - SAP GRC
  • Business Process Management/Work Flow Tool - SAP NetWeaver XI/PI/SAP Workflow
  • Business Activity Monitoring - SAP Enterprise Portal (EP)

Confidential, Baton Rouge, Louisiana

Technical Project Lead

Responsibilities:

  • Responsible for working on a team to provide direction and mentoring for a conversion and upgrade to SAP ECC 6.0 on an IBM DB2/UDB platform to project managers and project teams. Lead project governance activities and associated communication, executive briefings and reporting for assigned projects
  • Oversee all aspects of project scope, schedule, resource risks and overall management to ensure and drive successful delivery of assigned projects. Ensure deliverables/milestones in project plans are achieved within cost, schedule, scope, quality and delivery
  • Responsible for managing and overseeing the operation of assigned projects, including setting strategic priorities, conducting blueprint sessions, setting milestones, reviewing progress, reporting status, re- allocating resources, and resolving conflicts
  • Assure that the project teams are managing the system development process including systems analysis, technical design, coding, testing, turnover to production, acceptance criteria and review schedules
  • Assure that project teams are managing communications, change management, and training
  • Provide overall capital and operating expense project budget development and responsibility for assigned projects. Manage critical supplier and internal customer relationships
  • Imparted the processes to support a comprehensive and full software development life- cycle
  • Delegated, managed, provided guidance and work with a diverse team of government employees as well as consultants
  • Managed the off-shore resources through local project resources
  • Enterprise Asset Management, SAP SRM 7.x, ECC 6.0 and HCM integration
  • Reporting to the state’s IT leadership, regarded as the in-house subject matter expert for all matters related to and including working knowledge of the SAP Finance Module for Public Sector, Purchasing, large and small contract development/administration, material management and inventory control
  • Day-to-day involvement of the development of the comprehensive demand/supply chain project. Includes project planning, project development, budget and resource forecasting and client engagement management
  • Business process reengineering, business process improvement and ERP, EAM and eBusiness system integration projects, initial project development, staffing and day-to- day Program and project management
  • Contract conflict resolution, strife management

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