PROFESSIONAL SUMMARY:

• Seasoned IT Professional with 18 years experience, 12 years in infrastructure service Delivery and Project Management (mostly with top 500 fortune companies) in managing complex, high visibility, strategic and enterprise - wide IT programs and IT infrastructure services.
• In-depth knowledge of Infrastructure project management methodologies (ITIL
• Reduced costs and improved project efficiencies through centralized services and by implementing standardization.
• Skilled communicator involved in co-ordination of large number of groups with varying skills at multiple locations to accomplish tasks and goals.
• Confidential management, incident management, problem management, CMDB and release management best practices. Leading teams to accomplish tasks and goals.
• Proven ability to analyze the business needs and deliver on time and within budget, the technology and infrastructure needed to accomplish the objectives.
• Project Scoping, Project Delivery, Client Relationship Management, Cost Management, IT consulting and business requirement analysis.
• Trained in Cognizant Agile and SAFE program. Practicing Scrum methodology
• Extensive hands on in both Water fall and Agile project management Methodology.
• Prepared the Confidential Plan, on boarded the resources. Kick off of Due Diligence. Sign Off of Confidential plan.
• Prepared the Solution Model and project tracker and shared with client, tracked on daily and weekly basis all the activities & deliverables.
• Confidential Deliverables & Milestones, Risk & mitigation plan updated & finalized in the kick off meeting.
• Escalation Matrix & SLA Calculation formula review & approved by client. Day Wise Planner, Daily Status Report and Due Diligence Questionnaire shared with client and other important stake holders. Run book reviewed and sign off from client.
• Enterprise Release Management, Datacenter Move / Refresh / Relocation
• Problem/Incidence/Change Management, ITIL based Service Level Delivery Management,BCP & DR
• Vendor Management, Leadership and People Management, Mentorship, and Development
• Involved in preparation of proposal response, Confidential between the business team and project team for knowledge dissemination, building up domain competency within the team and organization, identifying opportunities and internal and involved in pre-project activities such as responding to request for proposals and pre-sales.
• Expertise in multidimensional execution of projects with optimizing resource utilization, Interaction with cross-functional Project teams.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Tools: HPSM, Microsoft Project, MS Office (Word, Excel, PowerPoint), Microsoft Visio

Responsibilities:

• The project is for building infrastructure for different Healthcare applications for their Dev/UAT/Prod environment
• Hardware upgradation/migrations for legacy applications
• Prepared the project scope, budget, timeline, risk and tracked them till end of project and updated all stake holders
• Prepared the risk, issue, mitigation plans and communication management for the project
• Coordinate all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning
• Contribute to the lean optimization of Cigna's Agile SDLC and related processes.
• Empower the team to make system and process improvements captured in sprint retrospective meetings
• Use key Scrum metrics (burndown, velocity) to track and deliver committed work
• Manage sprint backlog items and tasks
• On boarded and coordinated multiple vendors for the project and achieved the milestones on time
• Demonstrated effective communication and coordination between wide ranges of stakeholders

Confidential

Project Manager

Tools: Microsoft Project, MS Office (Word, Excel, PowerPoint), Microsoft Visio

Responsibilities:

• The project is for building and integrating the control room for Confidential
• Migration of 60 servers from acquired companies Data Center to Confidential Data center
• Prepared the project scope, budget, timeline, risk and tracked them till end of project and updated all stake holders
• Prepared the risk, issue, mitigation plans and communication management for the project
• Worked closely with PMO to follow organization guideline and compliance, and project team to meet the goal on schedule
• Working and coordinating with other PMs to build the servers for their application’s requirement
• Working with PMO, prepared the project plan for migration and Integration of Control room
• On boarded and coordinated multiple vendors for the project and achieved the milestones on time
• Demonstrated effective communication and coordination between wide ranges of stakeholders

Confidential

Project Manager

Tools: Microsoft Project, MS Office (Word, Excel, PowerPoint), Microsoft Visio

Responsibilities:

• Mylan is 2nd large generic medicine producer, acquired other Pharmaceutical companies
• The project was for migrating the servers from multiple Data center to Confidential Data center
• Prepared the plan to migrate 350 servers to a transitional Data center and then from Transitional Data Center to Mylan Data center
• These 350 servers were for 250 sites across the globe to merge with Mylan IT Pharmaceutical
• Worked closely with PMO, created the project charter and updated all stake holders
• Worked with management and PMO to review the Project plan to determine the goals, time frame, funding limitations, procedures for accomplishing project, staffing requirements and resource
• Prepared project status reports and kept PMO, sponsor, stake holders and project team informed of project status and related issues.
• Directed and coordinated activities of Project to ensure project progressed on schedule.
• Demonstrated effective communication and coordination between wide ranges of stakeholders

Confidential

Project Manager

Tools: Microsoft Project, MS Office (Word, Excel, PowerPoint), Microsoft Visio

Responsibilities:

• The Project was for building the servers to meet the compliance for applications
• Prepared the Project plan and approved by stake holders
• Provided coordination and strategic planning of project implementations
• Maintained organized project scopes, mitigated scope and worked on change orders.
• Build the servers in Dev, UAT and Prod environment to meet the compliance
• Build the DR for these servers as a part of BCP
• Directed the Project and technical activities, identify and resolve business needs to achieve organizational goals. Manage strategic planning to optimize resources and improve the throughputs
• Migrated the 4500 jobs from CRONTAB / Adhoc / Windows scheduler into Bank standard Control-M environment. Established the process for promotions of jobs into the new Control-M environment (Dev, UAT, Prod) using proper CC (ITSM).
• Based on business needs and priorities, prepared execution and testing strategy .Demonstrated effective communication and coordination between wide range of stakeholders like Application developers, business users, testing groups, system administrators etc. during planning and actual move.
• Designed innovative templates for information gathering, made presentations strategy to wide range of stakeholders, compiled data and prepared rare documentation that include application architecture, data flow diagrams and component interdependencies, business impact, application performance baselines, support information etc.

Confidential

Project Manager

Tools: Microsoft Project, MS Office (Word, Excel, PowerPoint), Microsoft Visio

Responsibilities:

• Migrations of servers for Tier1 assets from Austin, TX data center to Atlanta, GA Data center
• Migrations of Dev and UAT physical servers to Virtual servers
• Prepared the project scope,timeline,risk,issue and tracked them till end of project and updated all stake holders
• End-to-end Project Management including delivery, resourcing, planning, budget tracking, and business interactions.
• Prepared the risk,issue,mitigation plans and communicated management for the project on weekly basis
• Created the communication plan and kept informed on all the development of the project to stake holders
• Worked with Change Management team and CAB for project requirements
• Facilitated team/department and offshore/onshore discussions as well as daily project meetings for time critical projects, interacted with business managers on a weekly basis, and conducted bi-weekly discussions with key team members, and directors from the IT and business areas. Managed costs, schedules, and performance of the project.
• Created the milestones of the project approved by PMO, and achieved the milestones on projected schedule
• Covers Environment, Release, Build and Deploy, Infrastructure, Data center operation & monitoring and Project Management Team

Confidential

Delivery Manager

Environment: Mysql Databases, Unix/Linux Servers, Storage, Network, Web Services, Jboss Servers, Apache, Tomcat, Nagios, Munin

Tools: Microsoft Project, MS Office, Microsoft Visio

Responsibilities:

• Globally responsible for the overall performance, availability and optimization of network, servers and Database servers.
• Managed 7x24x365 physical, virtual, cloud environments.
• Manage all aspects of Operations (Job Scheduling, monitoring and escalation, etc)
• Business Continuity / Disaster Recovery Confidential, planning and assessment for various businesses
• Managing Client and Internal division relationships, both locally and globally as well as vendor relationships, technology direction and recommendation
• Analyze and assess the current and future infrastructure needs. Coordinate with other teams to identify, design and implement new systems to support business needs.
• Analyzed and defined the Project Scope and Deliverables with management and stakeholders. Involved in Requirements, Analysis/Design, Development, Testing, Deployment and Maintenance phase.
• Defined SLO (service level objects), worked with resourcing team to hire resource, managed resource learning and development. Reviewed daily, weekly, monthly steering committee meetings.

Confidential

Operations Manager

Environment: Oracle 9i/10g database Admin, System Admin on Solaris 5.10 and Security Admin.

Tools: Microsoft Project, MS Office, Microsoft Visio

Responsibilities:

• Worked with resource team to identify best candidates and made recommendations to HR. Created year long program for the entire project team.
• Responsible for work allocation and oversight. Daily and Weekly governance model was set-up to ensure that challenges or issues would be escalated in a timely manner.
• Worked on RFP and submitted responses to client for requirements under various scenarios.
• Responsible for project initiation and kickoff, planning and coordinating for offshore environment setup.
• Identified risks and mitigation plans, and needs for team and planned s.
• Project Planning and tracking, Status Reporting and Metrics reporting. Single point of contact for all project related offshore activities.
• Estimation, Requirement Analysis, design reviews, constructive activities.

Confidential

Operations Manager

Responsibilities:

• Acted as the first point of contact for all customer escalations of any database related or service related issues.
• End to End database support in all environments (Dev/Test/QA/Prod)
• Providing consultations and future planning for database setup.
• Building new environments, Building Solaris, HPUX, AIX, Linux servers in Dev/UAT/Prod environment.
• Support and Maintenance Client Databases(Oracle,DB2,MSSQL)
• Monitoring, Health reporting & Maintaining Environment for testing.
• Troubleshooting on incidents, performance issues and Capacity Planning.
• Prepared client status reports for all meetings and reviews.
• Identified improvement plans and risks, tracking them until closure.
• Involved in availability management, service level management, incident management, and service improvement / continuous improvement.

Confidential

Senior Engineer

Responsibilities:

• Managed five 24x7 database teams in Sun Cluster technology. Scheduled backup to be checked at the OS & Database levels. Refreshed pre-production through production database export, checking logs, troubleshooting errors, and installing the required patches.
• Installation and configuration of Oracle 9i/8i server on Window Solaris and NT server. Implementation of security and integrity of users connected to oracle server by enrolling, monitoring and dropping database users, roles, privileges and profiles. Daily monitored ALERT log and Trace files of the database.
• Periodically monitored Dynamic performance Tables for best database Performance. Periodically rebuilding the top 15 indexes for performance up gradation and space management.

Confidential

Senior System Administrator

Responsibilities:

• Supported the database, installation and configuration of oracle 8i/9i Server/Clients.
• Monitored backups and all performance issues.
• Administration of database table spaces, data files, tables, indexes, rollback segments.
• Created and monitored workflow of users, assigned user privileges and profiles according to the nature of their work.

Confidential

System Administrator

Responsibilities:

• Installation, Trouble Shooting, Maintenance of Hardware, and Networking in Windows 95, Windows 98, and Windows NT 4.0 server.
• Installation of Oracle 8i server on window NT and clients on win98.
• Daily backup from Export utility of Oracle, creation of users, Roles, providing privilege to user according to their nature of jobs.
• Database backup and restoration if require.
• on application to users.