SUMMARY:

• A project management professional with extensive experience in information system’s evaluation, design, development, implementation, and conversions.
• Management strengths include positive leadership behaviors, excellent communication skills, solid decision - making, and a strong sense of ownership and accountability.
• Areas of expertise include project management processes, skills, tools and techniques.
• Business areas include health insurance administration, hospital billing interfaces, technology strategies for EDI exchange, HIPAA standards integration into business and application models, paperless work flow and document imaging model evaluation and implementation, SDLC methodologies for software development, third party software evaluation and integration, and property/casualty insurance.
• Additional strengths include capital and operating budget management, organizational development, management and support of remote offices, business partner relationship management, and sales presentation design and presentation skills.

SOFTWARE & SKILLS:

• MS Project 2010 Pro & PWA
• Innotas Project Portfolio Management system
• MS Office: Excel, Word, PowerPoint, Outlook, OneNote
• Share Point
• Agile Project Management/Scrum Master
• Rally Agile Software
• Healthcare/Health Insurance experience
• Property/Casualty Insurance experience
• CPG experience

PROFESSIONAL EXPERIENCE:

Confidential, Ann Arbor, Mi

Project Manager

Responsibilities:

• Utilized PMP standards and Agile project management processes to manage projects with over $10 million dollar total budgets involving over 75 internal and external resources.
• Coordinated internal and external team members.
• Responsible for Innotas Project plan and Share Point site administration and updates.
• Joint responsibilities for Rally Agile software administration, planning, and updates.
• Focus on Confidential t Satisfaction Survey systems.

Confidential, Madison, Wi

Project Manager

Responsibilities:

• Utilized PMP standards and Agile project management processes to manage conversion stream for project with $42 million dollar budget involving over 200 internal and external resources.
• Coordinated internal conversion team members with external E&Y team members including off shore resources.
• Joint responsibilities for MS Project plan and Share Point site administration and updates.
• Joint responsibilities for Rally Agile software administration, planning, and updates.

Confidential, Phoenix, AZ

Project Manager

Responsibilities:

• Utilized PMP standards to manage implementation and conversion projects with 50 to 125 team members and $1.5 to $3 million budgets.
• Coordinated all client and internal project team communications, meetings, and documentation.
• Team member on client assessment and implementation planning process.
• Lead presenter for client assessment presentation and project executive review meetings.
• Coordinated client software enhancement process with internal development resources including requirements gathering, process flow documentation, and client contract acceptance.

Confidential, Paw Paw, MI

Business and Information Systems Consulting

Responsibilities:

• Contracted to review and evaluate current technology project which was not meeting expected timelines and costs.
• Worked with project team and consultants to reestablish project schedule.
• Managed project to newly established schedule and objectives.
• Researched, developed, and installed new credit card process which was key component to business revenue generation under mandatory and limited time constraints.

Confidential, Kalamazoo, MI

Vice President, Information Systems

Responsibilities:

• Project management leader on inter departmental projects with up to 50 team members.
• Directed a staff of 15 information technology and project specialists.
• Successfully managed several claims system conversion projects for acquired business resulting in reduced operations costs and increased revenue.
• Directed EDI implementation for incoming claims reducing operating costs for these claims by 30%.
• Designed and implemented system for incoming Cayman Islands claims achieving over 60% automatic adjudication rate.
• Designed and implemented claims automated pricing module resulting in operations staff reductions and efficiencies.
• Served as an advisor to the senior executive council for the technology and operational decisions.
• Served as communications liaison between corporate leadership and the personnel in our office.
• Corporate technology representative for SAS70 annual audits.

Confidential, Kalamazoo, MI

Director, Claims Systems

Responsibilities:

• Project management leader on inter departmental projects with up to 50 team members.
• Directed a staff of 10 information technology and project specialists.
• Managed successful Y2K conversion project.
• Directed HMO technology implementation for two Pennsylvania HMO acquisitions with over $125 million of revenue.
• Corporate technology representative for new client implementations with total revenue increase of over $30 million.
• Corporate technology representative for ISO9002 .
• Served as an advisor to the senior executive council for the technology and operational decisions.
• Served as communications liaison between corporate leadership and the personnel in our office.

Manager

Confidential

Responsibilities:

• Project management leader on inter departmental projects with up to 30 team members.
• Directed a staff of 9 information technology and project specialists.
• Designed and directed technology development of automated claims processing workflow resulting in 40% FTE savings.
• Corporate technology representative for new client implementations.
• Served as an advisor to the senior executive council for the technology and operational decisions.
• Served as communications liaison between corporate leadership and the personnel in our office.

Project Manager

Confidential

Responsibilities:

• Managed application development projects and associated staff.
• Directed a staff of 8 information technology specialists.
• Managed conversion of consolidation of all claims processing to one platform.
• Designed and directed technology development of automated claims processing workflow resulting in 30% FTE savings.
• Designed and directed implementation of central d Confidential base for all health providers and corporate interfaces.

Confidential, Kalamazoo, MI

Project Manager

Responsibilities:

• Managed application development projects and associated staff.
• Directed a staff of 8 information technology specialists.
• Designed and directed technology development of online claims processing system and conversion from paper processes resulting in 40% operational savings.
• Served as technology representative for new sales and client implementations.

Sr. Programmer/Analyst

Confidential

Responsibilities:

• Designed and programmed health claims government reporting system.
• Designed and programmed online claims processing system.

Confidential, Battle Creek, MI

Systems Analyst

Responsibilities:

• Installed package payroll software and time reporting software.
• Reviewed and designed manufacturing software enhancements.

Confidential, Hartford, MI

Processing Manager

Responsibilities:

• Designed and programmed fruit tree inventory and shipping system.
• Designed and programmed payroll system.
• Project lead on new consumer packing process