SUMMARY:

• Global Program / Global Project Management - manage, coordinate, organize work and projects
• Global Delivery, Management & Cross Functional Team Leadership
• Software Quality Assurance
• Business and IT solutions, including system development, implementation and support
• Business Process Engineering - develop and execute ways to improve systems, controls and processes
• Management of software applications, web projects, web applications (SaaS) implementation, configuration, customization, integration and delivery

NOTABLE TECHNICAL SKILLS:

SAS, ACL, eNable by eNate, CA Clarity, System Development Life Cycle, ITIL, Software Quality AssuranceMS SQL Server, Transact SQL, Agile & Waterfall Methodology, MS Office Suite and many others

PROFESSIONAL HISTORY:

Confidential, Detroit, MI

Senior Infrastructure Technical Integration Project Manager

Responsibilities:

• Manage Production Office Infrastructure/Networking teams in budgeting, planning, controlling, executing and implementing projects
• Work with Delivery Managers to ensure Infrastructure/Networking projects are implemented on time, within budget and high quality
• Manage projects that applied/followed proven PM/PMO framework and methodology based on industry recognized global standards
• Work with Application Resources to ensure all applications are validated & tested to ensure applications works correctly on Windows 10, Office 2016, Office 365
• Oversee Management of Office 365 components (One Drive, SharePoint Online, Exchange Online, Skype for Business) to ensure proper development, configuration, deployment
• Oversee the schedule, status, progress and issues-risks tracking
• Provide executive-level status detailing project status, reporting and metrics

Confidential, Dearborn, MI

Senior IT Project Manager

Responsibilities:

• Confidential Company global initiative to migrate from Windows 7 to Windows 10 & MS Office 2010 to
• MS Office 2016. For this project, Ryan managed Ford’s global Application Development (AD) area.
• His area consisted of 15 global products lines & over 1,000 global applications.
• Work with Product Lines SPOCs to ensure all global applications are validated & tested to ensure applications works correctly on Windows 10 & MS Office 2016
• Oversee the schedule, status, progress and issues-risks tracking
• Provide executive-level status detailing project status, reporting and metrics
• Create and manage process of test devices used for testing (Test Lab)

Confidential, Southfield, MI

Senior Consultant

Responsibilities:

• Manage Confidential BPO IT global eNable, BPOpen, Webcollect projects.
• Manage global projects budgeting, implementations, changes, enhancements, process and performance improvements to our global eNable, BPOpen, Webcollect applications
• Manage global teams in planning, controlling, executing and implementing complex global projects
• Work with global engagement leadership to ensure global projects are implemented on time, within budget and high quality
• Manage global projects that applied/followed proven PM/PMO framework and methodology based on industry recognized global standards
• Deliver high quality global projects, deployments, work products and services to our global clients
• Manage Configuration/Release Management activities for all global BPOpen engagements.
• Manage oversea resources to ensure proper development, testing, approval and implementation into the Production environments for all changes to the BPOpen application for all global engagements.
• Provided constructive on-the-job feedback/coaching to global team members and counseling and mentoring junior consultants within our team.
• Facilitate Weekly Status and Executive Summary meetings. Oversee the status, progress and risk tracking

Senior Consultant

Confidential

Responsibilities:

• Create and deliver quarterly GSSM domain wide policy and master release schedule in order to comply with Confidential ’s Release Management procedures and reporting
• Manage the project management tasks involved in the block point release of the Vehicle Sales Services and Marketing (VSSM) bundled applications suite to ensure the successful deployment in the Confidential production environments
• Provide executive-level status reports detailing organizational metrics, project statuses and process improvement initiatives
• Create schedule of change in order to review and approve changes to Confidential production environments

Confidential, Detroit, MI

Experienced Consultant

Responsibilities:

• Performed journal entry analysis and sample selections to assist in the identification of potential fraud
• Developed routines to support the reconciliation of general ledger data extracts
• Assisted clients and engagement teams in the various aspects of data management, data and statistical analysis
• Utilized analytical procedures to help identify the existence of unusual transactions or events, amounts, ratios, and trends that might indicate matters that have financial statements and audit planning implications
• Provided guidance to auditors in determining the nature, timing and extent of testing, including considerations such as characteristics of fraudulent entries, adjustments and journal entries processed outside the normal course of business

Confidential, Pontiac, MI

IT Software Quality Assurance Analyst

Responsibilities:

• Developed and/or updated projects’ Software Quality Assurance Plan (interacted with Suppliers QA and team).
• Mentored and coached projects on Quality Assurance tasks and activities.
• Performed assessments and monitored projects

IT Quality Assurance Manager / IT Business Analyst

Confidential, Detroit, MI

Responsibilities:

• Created procedures, methodologies, standards, strategies and a Quality Assurance policy that Confidential used for all software and web development. Developed and standardized business and technical design documents, change scope, definition documents, unit test cases, test plan, test scripts, estimation, project development, project milestones for all new and existing projects
• Met with customers to identify and gather requirements for new and enhancements to applications

Confidential, Southfield, MI

IT Systems Engineer / IT Business Analyst

Responsibilities:

• Planned, organized and delivered client requested projects. Created spreadsheets, graphs and reports from the data in the Confidential North America Retail System to create statistical information and analysis in rder to forecast
• Interacted with Confidential Office to provide the statistical reports and data that they needed and required for Confidential

IT Systems Engineer / IT Business Analyst

Confidential, Troy, MI

Responsibilities:

• Participated in meetings with Confidential Office and Latin America branches to gather requirements, develop, create, test, implement, and document changes to new and existing eBack Office / FRx applications
• Customized applications and reports based on customers’ request and business needs
• Implemented data, database and application changes to the Confidential Latin America branches’ production and training systems
• Ensured the quality / integrity of data in the Confidential LAO Accounting/Financial Program
• Provided on-call production support and was responsible for assuring 24/7 for eBack Office / FRx applications availability in 6 Latin America countries
• Oversight and maintenance of MS SQL Server for Confidential in 6 different countries (created and managed servers, databases / backup and recovery of data / scheduled tasks / managed security / monitored performance)